New to ISY

[epete]

I have connected my ISY994i and was able to link a couple devices.  I haven't done anything other than that so far but this morning I got a message that it could not communicate with 2 of my 3 devices.  The device that was still linked was the Insteon Hub, which I guess I really didn't need to link but I was curious if the Hub and ISY could communicate.  I see that they can link but cannot do anything else.  

 

Anyway, I deleted the two devices (dimmers) thinking I would just re-link them to fix the problem.  Now I cannot get them to re-link.

 

1. The start Linking action and pressing the set button s for 3-5 Sec does not bring them back.

2. The  Restore Device seemed to remember these devices used to be linked but also did not bring them back.

 

I didn't try manually adding them using the address on the back of the devices yet, but really want to understand what I did wrong.  Can anyone point me in the right direction on this?

[ScottAvery]

Some things to note:

 

Every night the ISY has a routine to confirm communications with all devices.  Default is 3AM.  If it has comm errors then it will report them, and you will see the report pop up the next time you log in.  That doesn't necessarily mean the comm errors are continuing at that very moment (it means it had a problem at 3 AM).  If the device shows an error in the console you can right click and retry to get status of the device to determine if the trouble really continues.

 

What you should note is that you have some communications issues and need to look into that.  It is more likely your environment than any of the devices.  It can be hard just starting out as you do not have enough devices distributed to create a strong mesh of repeaters and bridges across the power legs.  You likely set up your PLM right next to your computer where you are working, which while convenient, is one of the noisiest places to put it.  Try a long extension cord from another circuit until you have things sorted.

 

You don't want the hub involved at all during setup, and probably ever.  All here would recommend you factory reset any devices that were associated with the hub before adding to ISY.

 

 

Give us more details of what you did.  Restore device didn't bring them back?  did it do anything at all?  If you deleted them I'm not sure how you could restore unless you restored a backup of your ISY, which I am doubting.

[ScottAvery]

OH, on my advice to put the PLM on an extension cord temporarily, also note that anytime the PLM is unplugged, you should first unplug the ISY.  You don't power up the ISY again until the PLM has had a few second to stabilize after being plugged back in.

[jerlands]

I have connected my ISY994i and was able to link a couple devices.  I haven't done anything other than that so far but this morning I got a message that it could not communicate with 2 of my 3 devices.  The device that was still linked was the Insteon Hub, which I guess I really didn't need to link but I was curious if the Hub and ISY could communicate.  I see that they can link but cannot do anything else.  

 

Anyway, I deleted the two devices (dimmers) thinking I would just re-link them to fix the problem.  Now I cannot get them to re-link.

 

1. The start Linking action and pressing the set button s for 3-5 Sec does not bring them back.

2. The  Restore Device seemed to remember these devices used to be linked but also did not bring them back.

 

I didn't try manually adding them using the address on the back of the devices yet, but really want to understand what I did wrong.  Can anyone point me in the right direction on this?

 

When first setting up your Insteon network the most common issues have to do with communication and that's usually a result of improper bridging of electrical legs or electrical noise on circuit.

 

Using range extenders (2 recommended) to enhance communications and couple legs and also the use of FilterLincs ahead of all electronics and UPS will greatly help.

 

Also, when adding new devices it's a good practice to connect them first to an extension cord, plug into same outlet as PLM, factory reset then link.  This ensures good linking and operation.

 

 

 

Jon...

[epete]

I purchased the Pro Module and the ISY Portal Module thinking that this would allow the best functionality for me.  I was interested in integrating with the Echo and also having buttons available on my Iphone.

 

Since I purchased the starter kit with Hub+2 Dimmer modules, I had a week or so head start playing with that before my ISY arrived.  I like how I don't have to reference Issy when using the hub.  It was very easy to set up and it just works.  After the ISY arrived, I saw that the ISY Portal Module was really a 2 year subscription.  If I had read that carefully before purchasing, I may not have purchased it at all.  

 

So this is why I still have my hub connected, I was thinking I could use that for integrating Echo and just letting the ISY Portal subscription run out.  Could have used that money towards another device  

 

So given the advice received above, will using the hub for Echo integration cause problems or can they be used simultaneously with some caution?

 

I also noticed that if using MobiLinc, there was something that I wanted to use that I had to disable.  I cannot find where that is documented and forget what it was.  

 

Oh well.  I will use the info above to work on my communication links and resolve those problems first.  For now, I am happy just playing.  

[stusviews]

It's possible to use both the Hub and the ISY, but with a significant amount of caution. Using both is not recommended for a noob.

 

To have access to Izzy, you have to enable the ISY skill in the Alexa app.

 

You cannot use the MobiLinc portal and the ISY portal concurrently. You will have to disable one.

 

You are right to consider any communication problem first. How far have you gotten in that direction?

[jerlands]

I purchased the Pro Module and the ISY Portal Module thinking that this would allow the best functionality for me.  I was interested in integrating with the Echo and also having buttons available on my Iphone.

 

Since I purchased the starter kit with Hub+2 Dimmer modules, I had a week or so head start playing with that before my ISY arrived.  I like how I don't have to reference Issy when using the hub.  It was very easy to set up and it just works.  After the ISY arrived, I saw that the ISY Portal Module was really a 2 year subscription.  If I had read that carefully before purchasing, I may not have purchased it at all.  

 

So this is why I still have my hub connected, I was thinking I could use that for integrating Echo and just letting the ISY Portal subscription run out.  Could have used that money towards another device

 

So given the advice received above, will using the hub for Echo integration cause problems or can they be used simultaneously with some caution?

 

I also noticed that if using MobiLinc, there was something that I wanted to use that I had to disable.  I cannot find where that is documented and forget what it was.  

 

Oh well.  I will use the info above to work on my communication links and resolve those problems first.  For now, I am happy just playing.  

 

 

You should probably remove the Hub and factory reset all devices you had linked to it because ISY does everything and more the Hub can do and the extraneous links in the devices can cause problems.

 

If you purchased Mobilinc Connect then you'll have to contact UDI support with your ISY UUID (Help > About in admin console) and have them remove it before you can use ISY portal.

 

The ISY Portal allows easy integration for Echo but Mobilinc Connect also has this feature.

 

In my opinion the ISY Portal is more versatile but if you decided differently UDI is usually very compliant with refunds but I don't know about Mobilinc Connect refunds.

 

 

Jon...

[epete]

I haven't gotten very far in any setup so resetting is no bug deal.  I did not purchase Mobilink, just the ISY Module and since it was a standard model, I upgraded it to Pro. 

 

If I cannot have ISY Portal and Mobilink at the same time is there another way to control from my iPhone?  A DO button using IFTTT may be sufficient.  I guess I will have to figure that one out too.

[jerlands]

I haven't gotten very far in any setup so resetting is no bug deal.  I did not purchase Mobilink, just the ISY Module and since it was a standard model, I upgraded it to Pro. 

 

If I cannot have ISY Portal and Mobilink at the same time is there another way to control from my iPhone?  A DO button using IFTTT may be sufficient.  I guess I will have to figure that one out too.

 

You can have Mobilinc and use the ISY Portal with it.  You can't use Mobilnc Connect (portal) and ISY Portal at the same time.

 

There are events you can monitor and control using network resources, IFTTT iOS channels, IF channel or Maker Channel but Mobilinc would offer the most reliable and expedient means.  All depends on what you want to do?

 

 

Jon...

[epete]

ok, thanks all.  this has been very helpful.  

[epete]

I have deleted all devices from the hub. I think I am supposed to now factory reset my devices.  It is just a little confusing as to how to do this.  Pressing and holding the settings button for 3 seconds twice followed by a third press.  Not sure tat it worked.  I still see my hub on the ISY and not sure how to unlink that, The ISY still cannot find the devices I unlinked from the hub.  Allare connected in the same room.

[epete]

Sorry if I am all over the place here.  I was also wondering if there is a way to send a text to a google voice number and depending on what I say in the text it can control specific items.  That may be better for me than any sort of mobile portal.

[stusviews]

Factory reset is different for different devices. You'll need to consult the on-line Owner's Manual for instructions. The Hub should definitely NOT be added to the ISY. If you opt for the portal (subscription), then you can use IFTTT to send messages to the ISY.

[epete]

hmmm, I think my PLM just died.  I am now getting safe mode and the PLM LET doesn't ever light.

[Scottmichaelj]

Sorry if I am all over the place here. I was also wondering if there is a way to send a text to a google voice number and depending on what I say in the text it can control specific items. That may be better for me than any sort of mobile portal.

Yes there are multiple ways to do this. For SMS/Text you would just enter your mobile number as a email using your wireless carriers configuration requirements.

[jerlands]

hmmm, I think my PLM just died.  I am now getting safe mode and the PLM LET doesn't ever light.

 

This isn't typical for a new PLM.  Are you sure there's power to the outlet it's plugged into (and the PLM should be plugged directly into a wall outlet not on a powerstrip.)

 

Unplug power to ISY, unplug PLM and wait 30 sec., plug PLM in and wait 30 sec then plug power in to ISY.  Any change?

 

 

Jon...

[epete]

I would hope it is not typical for a new PLM, however I just purchased a bunch of stuff from Costco.com when they had their Insteon sale a couple weeks ago.  Then after reading about ISY I realized that was really what I wanted.  This explains why I have the HUB.  So I am low on cash now and the ISY was a refurb from orchestrated home and the PLM was used on ebay.  I am aware of the capacitor issue and know how to replace components on a PCB so if that is the problem, I will be able to fix it.  The PLM looked in New condition and worked for the several days I had it plugged in so the only think I worry about is an intermittent problem which could be a reason to sell on ebay.  Who knows.  I have the whole system unplugged now and will play again tomorrow as time permits.  Again, thanks for all of the suggestions.  

 

Scottmichaelj, on the SMS/Text item, are you talking about system alerts by SMS/Text?  I was aware of that capability.  I am looking for the opposite.  Such as sending the text "Office Lights On" to a google voice number which could be forwarded to another service or maybe grabbed in IFTTT to tell ISY to turn my Office Light on. 

[Techman]

 

I would hope it is not typical for a new PLM, however I just purchased a bunch of stuff from Costco.com when they had their Insteon sale a couple weeks ago.  Then after reading about ISY I realized that was really what I wanted.  This explains why I have the HUB.  So I am low on cash now and the ISY was a refurb from orchestrated home and the PLM was used on ebay.  I am aware of the capacitor issue and know how to replace components on a PCB so if that is the problem, I will be able to fix it.  The PLM looked in New condition and worked for the several days I had it plugged in so the only think I worry about is an intermittent problem which could be a reason to sell on ebay.  Who knows.  I have the whole system unplugged now and will play again tomorrow as time permits.  Again, thanks for all of the suggestions.  

 

Scottmichaelj, on the SMS/Text item, are you talking about system alerts by SMS/Text?  I was aware of that capability.  I am looking for the opposite.  Such as sending the text "Office Lights On" to a google voice number which could be forwarded to another service or maybe grabbed in IFTTT to tell ISY to turn my Office Light on. 

 

 

What's the date code and version number on your PLM?   You might have bought someone else's problem.

[Guitartexan01]

Hi epete and welcome to the UDI forum. This is where HA tech giants likeSathros, stusviews and Tekkin hang out and you will often see Zeus/Michel Kohanim on here throwing lightning bolts to enlighten us. This is where it all goes down. Any question will be answered. Any problem solved.

We are all here to help if we can and at least offer moral support.

 

 

 

GT

[jerlands]

Scottmichaelj, on the SMS/Text item, are you talking about system alerts by SMS/Text?  I was aware of that capability.  I am looking for the opposite.  Such as sending the text "Office Lights On" to a google voice number which could be forwarded to another service or maybe grabbed in IFTTT to tell ISY to turn my Office Light on.

 

The ISY Portal is the easiest way to configure proxy server and avoid setting up certificates which you'll need for IFTTT.  A feature of the portal is Network Resources that affords a REST interface.

 

 

Jon...

[epete]

What's the date code and version number on your PLM?   You might have bought someone else's problem.

2413S V1.4 1051

[Brian H]

OLD PLM.

Date Code:1051  week 51 of 2010.

V1.4 is one of the ones with problem power supplies.

Above V2.0 is supposed to have the improved power supply parts in it.

 

The LED going out and the ISY994i going into safe mode. Is a common indication the power supply has failed.

 

Since there is a Back Order for the 2413S PLM. It may take awhile to get a new one.

Last time I looked Smarthome indicated 04/22/2016 is expected new stock date.

Amazon dealers also have finally run out of them. Amazon expects 03/29/2016.

So Smarthome may not have updated their site yet.

[epete]

Thanks.  I am having better luck this morning after having everything unplugged overnight; powering up the PLM and letting it stabilize before powering up ISY also moved it away from the PC.  I have a garage door kit that I was able to find on the ISY; however it did give me an error saying that "The following devices could not be added: 2B.FB.B6 (2450) IOLinc v.41   - Cannot determine device link table address"  I suspect this is because I did not properly factory reset the IOLinc.  I assume this confirms the PLC is still working.  

 

I assume I can apply the fix on this URL http://forum.universal-devices.com/topic/13866-repair-of-2413s-plm-when-the-power-supply-fails/to avoid possible future problems.

[Techman]

Thanks.  I am having better luck this morning after having everything unplugged overnight; powering up the PLM and letting it stabilize before powering up ISY also moved it away from the PC.  I have a garage door kit that I was able to find on the ISY; however it did give me an error saying that "The following devices could not be added: 2B.FB.B6 (2450) IOLinc v.41   - Cannot determine device link table address"  I suspect this is because I did not properly factory reset the IOLinc.  I assume this confirms the PLC is still working.  

 

I assume I can apply the fix on this URL http://forum.universal-devices.com/topic/13866-repair-of-2413s-plm-when-the-power-supply-fails/to avoid possible future problems.

 

Once your PLM begins to fail it will continue to fail until it completely stops working. I would strongly suggest buying a new PLM directly from Smarthome. That way you'll get a new dual band device with the latest hardware, firmware and a 2 year warranty.  You should probably hold off building your system until you replace the PLM.

[epete]

OK, I hate buying things twice, but my fault.  There is a 

2413S

 

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=&cs=04&sku=A8189375&ST=pla&dgc=ST&cid=298442&lid=5699059&acd=12309152537461010&ven1=A8189375:100955342709:901pdb6671:c&ven2=:

 

and a

 

2413U

 

https://jet.com/product/pdp/5180014cbf4944bd8fa46210dbc0e8db?jcmp=pla:ggl:gen_electronics_a2:networking_modems_a2_other:na:na:na:na:na:2&code=PLA15&ds_c=gen_electronics_a2&ds_cid&ds_ag=networking_modems_a2_other&product_id=5180014cbf4944bd8fa46210dbc0e8db&product_partition_id=156821262540&gclid=Cj0KEQjwid63BRCswIGqyOubtrUBEiQAvTol0eyOpuluoGVtK4cVZxGvYILvQDtWXx2UncoLl7Aezz0aAmg-8P8HAQ

 

I know you suggested Smarthome, but they are $25 more.  I assume it would be the latest hardware given they are from a retailer rather than ebay.