rehills Posted April 11, 2016 Share Posted April 11, 2016 Can't connect to the portal. Link to comment
502ss Posted April 11, 2016 Share Posted April 11, 2016 Me either. Portal maintenance was yesterday morning early right? It seemed to be working yesterday without any issue! Link to comment
sdcrane Posted April 11, 2016 Share Posted April 11, 2016 Yeah, worked fine yesterday -- seems to be completely down right now... Link to comment
sdcrane Posted April 11, 2016 Share Posted April 11, 2016 Looks like it's back up now.. Link to comment
barrygordon Posted April 11, 2016 Share Posted April 11, 2016 Yes the portal appears down. my.isy.io refuses to connect. The admin console (after a reboot) appears very sluggish but no busy messages, I will assume it is busy with the non-responding portal. Systems that interface to the ISY (e.g. my iPads) are working but very sluggish 4-5 seconds to do something such as turn on/off a light switches work fine. Alexa can not find any devices (logical as portal is down) I suggest that when the portal is discovered to be down that an email be sent to every registered portal user apprising them of the fact with an estimate of restoration time. Link to comment
MikeB Posted April 11, 2016 Share Posted April 11, 2016 I finally got rid of my Hue emulator setup and got the Echo/ISY integration through the ISY Portal working yesterday. There was a short period of time yesterday afternoon where I believe the ISY Portal was down (Echo's response to commands was "That command doesn't work on device..." Other than that I had everything working well yesterday evening. This AM Echo started responding again with the above error and lost the ability to discover devices. I came here and found this thread. It's good to know there is an outage and not an issue specific to me! As of right now I am once again able to discover devices and the Echo seems to be responding normally. Link to comment
Michel Kohanim Posted April 11, 2016 Share Posted April 11, 2016 Hello everyone, We went through the logs and there were two instances of 100% CPU utilization and major network activity between 4:50 and 5:50 AM and then again 9:50 and 11:50 AM UTC. Upon checking the logs, they were both related to Amazon doing auto discovery. Upon further investigation, it turned out - for some reason - Amazon Auto discovery was going against non-existing accounts (should not happen) which caused an exception which was not caught. A fix has already been put in. We shall monitor closely and make sure everything is running smoothly. Sincere apologies for the inconvenience. With kind regards, Michel Link to comment
502ss Posted April 11, 2016 Share Posted April 11, 2016 Hello everyone,We went through the logs and there were two instances of 100% CPU utilization and major network activity between 4:50 and 5:50 AM and then again 9:50 and 11:50 AM UTC. Upon checking the logs, they were both related to Amazon doing auto discovery. Upon further investigation, it turned out - for some reason - Amazon Auto discovery was going against non-existing accounts (should not happen) which caused an exception which was not caught. A fix has already been put in. We shall monitor closely and make sure everything is running smoothly.Sincere apologies for the inconvenience.With kind regards,Michel No worries! Thanks for being on top of it! Link to comment
ronbo Posted April 17, 2016 Share Posted April 17, 2016 I am experiencing this issues as of tonite... Ron Link to comment
Scottmichaelj Posted April 17, 2016 Share Posted April 17, 2016 Seems the portal is down for me as well. Link to comment
accd Posted April 17, 2016 Share Posted April 17, 2016 Portal Down in Dallas too.... Now I actually have to get out of my chair to find the remote to "turn stuff on".....what's this world coming to Link to comment
rehills Posted April 17, 2016 Author Share Posted April 17, 2016 I hesitated to say anything tonight because of my false alarm the other day. Link to comment
Michel Kohanim Posted April 17, 2016 Share Posted April 17, 2016 Hello all, I am so very sorry for the trouble. For those of you have had this issue, can you tell me: 1. Was https://my.isy.iodown? 2. Was Echo down? 3. Do you use MobiLinc? If not, what app are you using? We found incessant subscriptions to the portal and think that may have been the root cause. The only clients we know that currently subscribe are: 1. MobiLinc 2. Admin Console 3. eKeypad 4. Agave Are you using any of the above? If so, how were they behaving? With kind regards, Michel Link to comment
jerlands Posted April 17, 2016 Share Posted April 17, 2016 Hello all, I am so very sorry for the trouble. For those of you have had this issue, can you tell me: 1. Was https://my.isy.iodown? 2. Was Echo down? 3. Do you use MobiLinc? If not, what app are you using? We found incessant subscriptions to the portal and think that may have been the root cause. The only clients we know that currently subscribe are: 1. MobiLinc 2. Admin Console 3. eKeypad 4. Agave Are you using any of the above? If so, how were they behaving? With kind regards, Michel 1. Was https://my.isy.iodown? <<-- No, initially ISY showed online then appeared offline after I attempted ISY Web Access 2. Was Echo down? <<-- yes, for some reason rediscovered devices but all commands "sorry, that command doesn't work on device..." 3. Do you use MobiLinc? If not, what app are you using? <<-- Yes Jon... Link to comment
accd Posted April 18, 2016 Share Posted April 18, 2016 1) was ISY down- No 2 was echo down NO, however ISY commands showed up but wouldn't accept 3) Not using Mobilinc Link to comment
accd Posted April 18, 2016 Share Posted April 18, 2016 1. Was https://my.isy.iodown? <<-- No, initially ISY showed online then appeared offline after I attempted ISY Web Access 2. Was Echo down? <<-- yes, for some reason rediscovered devices but all commands "sorry, that command doesn't work on device..." 3. Do you use MobiLinc? If not, what app are you using? <<-- Yes Jon... Exactly as above .... Link to comment
Michel Kohanim Posted April 19, 2016 Share Posted April 19, 2016 Hello all, Thanks so very much! At the moment, something is making incessant subscription requests. We have put a temporary fix till we figure out why this is happening. With kind regards, Michel Link to comment
jerlands Posted April 19, 2016 Share Posted April 19, 2016 Hello all, Thanks so very much! At the moment, something is making incessant subscription requests. We have put a temporary fix till we figure out why this is happening. With kind regards, Michel Thanks for keep us in the loop Jon... Link to comment
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