mdonato Posted June 16, 2016 Posted June 16, 2016 How do we handle multiple ISY controllers in the Portal and using Mobilinc? when I put the information in, I'm assuming it can't determine which ISY device to connect to. It looks like it parses and updates the data, but then there are no devices, no scenes...nothing. In Lighting Controller, where it says "UUID of ISY", it says Remote ISY instead of the actual UUID of the controller like on another system i have with just 1 ISY unit in the portal. Thanks
Michel Kohanim Posted June 16, 2016 Posted June 16, 2016 mdonato, Unfortunately you cannot since MobiLinc app uses proprietary techniques for MobiLinc Connect vs. direct access to ISY (which is what we had to emulate for MobiLinc app to work). With kind regards, Michel
mdonato Posted June 16, 2016 Author Posted June 16, 2016 What do I do to get a refund for the 3 x ISY portal licenses that I just bought this morning then as they are useless for me?
Michel Kohanim Posted June 16, 2016 Posted June 16, 2016 Very simple: forward your invoices to sales@universal-devices.com and request for a refund. With kind regards, Michel
mdonato Posted June 16, 2016 Author Posted June 16, 2016 Won't need to get a refund. I figured out the solution is to create user accounts in the ISY portal under USERS and then to assign each user account a preferred ISY UUID. I can then make each separate profile connect using it's associated user account and it works perfectly. (note: I created email aliases for the user accounts so that I wouldn't need to create additional email accounts) -Mike
Michel Kohanim Posted June 16, 2016 Posted June 16, 2016 Hi Mike, Thanks so very much for the update. Quite ingenious! With kind regards, Michel
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