I am away from home on vacation. When I access the Admin Console it proceeds to a screen which says it cannot communicate with a device and hangs at that point. Clicking on the OK button does nothing. Neither does any attempt to use any Console feature except to Quit the app. I can access the ISY successfully using HAD and it says the ISY cannot communicate with two devices. I checked to see if I could restore the devices using HAD but I cannot find that capability. Rebooting the ISY is not possible until I return home.

 

I can access also by MobiLinc.

 

Any suggestions?

I tried accessing the Admin Console and rapidly clicking on OK for the two problematic devices. That worked and the Admin Console loaded and did not freeze. Both problematic devices showed red exclamation points adjacent to their names in the device tree. I tried querying each device--no change in status. I tried Restore then Undate--no change in status. I assume I am going to have to wait until I return home and air gap both. If that doesn't work I will factory reset and restore. Any other ideas?

Try clicking on zwave and then restore links. That is, if they are zwave devices.

 

 

GT

Try clicking on zwave and then restore links. That is, if they are zwave devices.

 

 

GT

 

They are both Insteon devices.

Hi smokegrub,

 

Can you tell me what URL you use to access the remote ISY? It's always best to use:

http://isy.universal-devices.com/994i/admin.jnlp

 

With kind regards,

Michel

Michel:

 

In the Admin Console window the URL is: 

https://"my ip"/desc

I don't understand your recommendation. 

 

The approach I have used has worked flawlessly for years.

Edited June 17, 20169 yr by smokegrub

Hi smokegrub,

 

It may be best to submit a ticket so that we can see what's going on (links below).

 

With kind regards,

Michel

I've have the Amin console lock up on me numerous times when I've tried to rename a program.

 

Firmware and UI  4.4.6. Using the Java application. Local access

Hello all,

 

Thanks so very much for the feedback. Will try and reproduce.

 

With kind regards,

Michel