New PLM not registering events?

[djordan2]

I have a system that's been working fine for years when suddenly my ISY died.  I replaced it and things were fine for a bit until my old PLM followed it to the grave.  I replaced the PLM, did a restore, and things appeared to be working with the exception of my "Main Floor" scene which is controlled via a pair of KPL non-toggle buttons downstairs and another pair in my bedroom.

 

The program just doesn't seem to be triggering.  I eventually looked at the Event Viewer and found that it doesn't log any communication initiated via the KPL.  It will show commands initiated by the ISY, but nothing from the rest of the house.  This explains the non-triggering of my programs, but raises the question of why this is happening.

 

Is the Event Viewer supposed to track all communications on the network?

If so, why might it not?

[MWareman]

This is normal if you don't follow the PLM replacement guide on the Wiki. You need to update all devices with the new PLM address - they are probably still sending the events to the address of the old PLM (and not getting an answer).

 

Michael.

 

Edit: Link: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_.28PLM.29

[djordan2]

Under direction of Insteon support I unplugged both the ISY and the PLM, connected them, plugged in the PLM and then the ISY.

I then performed a Restore Devices.

 

Did I miss something or perform some step out of order?

[Brian H]

You may want to reread the wiki information.

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_.28PLM.29

 

Use Restore Modem (PLM) not Restore Devices.

 

Some devices may then need a Restore Device if all the changes didn't get into a particular module. Like battery operated devices that are in a power saving mode.

[Michel Kohanim]

Hi Brian H,

 

Some of the newer INSTEON devices need to be put in linking mode remotely before you can program them. As such, if Restore Modem fails for some devices, one must do File | Restore ISY followed by File | Restore Devices.

 

With kind regards,

Michel

[djordan2]

I have re-capped my old PLM and it's working again, so I:

 

1) Unplugged the ISY and PLM

2) Connected the two together

3) Plugged in the PLM

4) Plugged in the ISY

5) Performed "Restore PLM"

6) Performed "Restore Devices"

7) Individually restored the couple devices that failed during the previous step.

 

The KPLs properly control all the scenes they are part of.

I can control devices and scenes from the ISY via Mobi-Linc

 

The event viewer properly records all the traffic coming FROM the ISY, but does NOT recognize ANY other traffic on the network.

 

That means my "ALL ON" or "ALL OFF" ISY programs are not triggering because they do not see the "KPL-OFF" signal from the KPL buttons.

 

Why would the Event Viewer not see any network traffic not initiated from the ISY side of the network?  

Did I fail to perform a required step or perform one out of order?  I've read the Wiki a dozen times and I can't see where I have not followed it to the letter.

[stusviews]

Do you ALL programs control scenes? If so, the what is the result if you turn the scene(s) on or off from the Admin Console instead of the program?

[larryllix]

<snipped>

 

The event viewer properly records all the traffic coming FROM the ISY, but does NOT recognize ANY other traffic on the network.

 

That means my "ALL ON" or "ALL OFF" ISY programs are not triggering because they do not see the "KPL-OFF" signal from the KPL buttons.

 

Why would the Event Viewer not see any network traffic not initiated from the ISY side of the network?

Did I fail to perform a required step or perform one out of order? I've read the Wiki a dozen times and I can't see where I have not followed it to the letter.

Did you ever try the non-Trigger On mode instead of the Off mode? The Insteon manual only recognises the Toggle and Always On modes only on page 12 of the 2334-2xx manual. Non-Toggle Off mode is never mentioned as an option.

[stusviews]

Non-Toggle Off was discontinued for Insteon KPL buttons, but I don't have a version when that occurred. Not to worry. The ISY still allows a non-Toggle Off for both the newer and older KPL version buttons

[djordan2]

Only one of my scenes is controlled via an ISY program, and that is because it's an ALL ON, ALL OFF action that will act on all main floor lighting even if only a few are currently active.  In that case I want to turn off all the KPL buttons that are associated with the ON devices.  That scene has two pairs of ALL ON, and ALL OFF buttons, one set downstairs and another set in my bedroom upstairs.  

 

I have those buttons set to Non-toggle OFF because I don't want them lighting up.  It would be messy to have an ALL ON lit and then turn off a couple of the lights independently via other KPL keys.  

 

To answer the question above, I can trigger the scene from the program via MobiLinc by performing a "Run Then" function on it. In that event it issues the scene ON or scene OFF and everything is fine.  The problem as I see it is that it simply doesn't see the "Control Off" event on the network so it never triggers the program.  The reason it doesn't see the event is that the ISY doesn't see ANY network traffic that it doesn't initiate.  I thought maybe that was because I was using a new PLM along with the new ISY, but since then I re-cappecd the old PLM and put it back in service, but no success.

 

If you open your Event Viewer will it show the traffic if you manually push a KPL button in your system? At this point I'm starting to doubt that it ever happens.  If it does for you, do you have any idea why it isn't doing that for me?

[larryllix]

I only use KPL On commands and my LEDs do not light up or tun off unless I initiate a scene to do that.

 

I use KPL button pushes with the On commands only, to record 4 key combinations to trigger various tasks around the house, via many programs. However I do not use them in scenes.

 

I don't understand the dilemna.

[stusviews]

If "Run Then" works (from the Admin Consle, you haven't yet posted those results), then the problem may be the program. I'm not having any difficulties having Off trigger a program. Post your program (right click on the program name, select Copy to Clipboard).

[larryllix]

Here I a screen shot from my KPL captured on level 1.

 

I just pressed buttons A, B, C ,D in order.

 

[djordan2]

"MainFloor On"

If

        Control 'Bedroom / Bedroom - A' is switched Off

     Or Control 'Porch / Main Floor On' is switched Off

 

Then

        Set Scene 'Main Floor' On

 

Else

   - No Actions - (To add one, press 'Action')

 

"MainFloor Off"

If

        Control 'Porch / Main Floor Off' is switched Off

     Or Control 'Bedroom / Bedroom - B' is switched Off

 

Then

        Set Scene 'Main Floor' Off

 

Else

   - No Actions - (To add one, press 'Action')

 

 

[djordan2]

Here I a screen shot from my KPL captured on level 1.

 

I just pressed buttons A, B, C ,D in order.

KPL ABCD presses.jpg

 

If I press "On" and "Off" on my bedroom KPL I see nothing in my Event viewer.

The ISY has no clue that I pressed any button on the KPL in my bedroom.

 

That said I see some odd traffic in the Event viewer, though I have no idea where it initiated from:

 

Sun 09/18/2016 07:23:26 PM : [         X10]       O6

Sun 09/18/2016 07:23:26 PM : [         X10]       O6/On (3)

Sun 09/18/2016 10:33:26 PM : [        Time] 22:33:26 0(0)

Sun 09/18/2016 10:38:59 PM : [FileOpen    ] Open failed for [/CONF/IR.CFG] ®

Sun 09/18/2016 10:39:00 PM : [uZW-CMD 12      ] Get Node Info : <NULL>

Sun 09/18/2016 10:43:25 PM : [        Time] 22:43:26 0(0)

[larryllix]

You should use the copy to clipboard and include all the headers.

 

Using Off or On shouldn't matter except you are reporting the negative logic Off doesn't seem to work.

 

Did you ever factory reset this KPL and start again with restore (not the ISY, the KPL) and set the options again?

[larryllix]

 

If I press "On" and "Off" on my bedroom KPL I see nothing in my Event viewer.

The ISY has no clue that I pressed any button on the KPL in my bedroom.

 

That said I see some odd traffic in the Event viewer, though I have no idea where it initiated from:

 

Sun 09/18/2016 07:23:26 PM : [         X10]       O6

Sun 09/18/2016 07:23:26 PM : [         X10]       O6/On (3)

Sun 09/18/2016 10:33:26 PM : [        Time] 22:33:26 0(0)

Sun 09/18/2016 10:38:59 PM : [FileOpen    ] Open failed for [/CONF/IR.CFG] ®

Sun 09/18/2016 10:39:00 PM : [uZW-CMD 12      ] Get Node Info : <NULL>

Sun 09/18/2016 10:43:25 PM : [        Time] 22:43:26 0(0)

 

Is this a 6 button KPL and you are talking about the large buttons at the top and bottom?

If so, they don't have any toggle modes or options to change their output commands.

[djordan2]

Yes they were the big buttons, but I also pressed a button that controls a small scene (which did work), and that traffic never showed up.

 

I just ran through the unplug-reconnect-restore of the PLM and ISY, but this time I performed a factory reset of the PLM.  Still a no go.  I found this very topic in the Wiki and that suggested looking at the count of the PLM links.  Mine show2 28 links which would appear to be low.  According to the information there I am supposed to have at least twice the number of links as nodes in my device tree.  I have 22 physical devices (two of them are KPLs an 8 and 6 key mode), and ten more scenes (most just a device and a KPL button, the main floor scene with 11 and another with seven).

[larryllix]

No,

Factory reset the KPL and then restore it from ISY. It has lost it's links to the PLM.

 

If that doesn't work, factory reset the KPL and re-link it to the PLM using ISY. The PLM doesn't know about it and cannot hear it.

[djordan2]

I reset the KPL, but the device restore failed every time.  I then tried to relink it, but that failed with an "Already linked" error.

Finally I deleted the KPL and linked it back.  Now I see the button presses in the Event Viewer. *Sigh*

 

However...

 

1) I had to fix the scene it was in because for some reason when I added the key back to the scene it lost its local dim levels for each of the lights.

 

2) Do I need to delete the 8 button KPL downstairs?  That will be a nightmare to reprogram because it controls so many scenes.

[larryllix]

I reset the KPL, but the device restore failed every time.  I then tried to relink it, but that failed with an "Already linked" error.

Finally I deleted the KPL and linked it back.  Now I see the button presses in the Event Viewer. *Sigh*

 

However...

 

1) I had to fix the scene it was in because for some reason when I added the key back to the scene it lost its local dim levels for each of the lights.

 

2) Do I need to delete the 8 button KPL downstairs?  That will be a nightmare to reprogram because it controls so many scenes.

I don't know how the8 key one downstairs relates to this. problem.

 

I think you need UDI's help on this.

I would do that or factory reset you ISY and start over. This line

• Sun 09/18/2016 10:38:59 PM : [FileOpen    ] Open failed for [/CONF/IR.CFG] ®

bothers me.

[Michel Kohanim]

Hi djordan2,

 

You should NOT factory reset ISY (IR.CFG is simply a file for your IR codes which does not exist).

 

You don't have to redo the downstairs KPL.

 

With kind regards,

Michel

[djordan2]

Thanks everyone for all the help so far!  I now have the bedroom KPL linked such that the Event viewer will show all traffic from it. That means my "Main Floor" programs work.

 

Now I need to get all my other devices squared away as none of them register in the Event viewer.

 

The downstairs KPL's link table doesn't match the ISY's link table when I click the "Compare" button.

It has one [Record mismatch] and one that it labels as  [ignore].

 

The mismatch is the last line which is all zeros in the ISY table 

 

The same is true for my three way switches on my stairs, a simple kitchen dimmer, and I suspect every other device.

 

 

Does this "empty" line in the ISY table mean that the missing link is in the ISY or PLM and not in the physical devices?

If so what steps will sync them up?

 

Edit: It seems my Bedroom KPL has 5 record mismatches as well as an [identical/Ignore] line of all zeros.  Now I'm more confused.

[larryllix]

I would start factory resetting devices one by one and doing a restore from ISY for each one.

You seem to have a badly botched PLM replacement and need to properly restore things.

 

Open a support ticket.

[djordan2]

Where do I put in a ticket?  I get one step forward and fall two steps back.  I totally rebuilt one scene with most lights at 25%, but they all come on full and KPL button remains OFF even though it is in toggle mode.  This is driving me crazy.  I did not have half these problems when I first set up my system years ago.