Just bought portal, no network module?

[The_Penguin]

I just purchased the ISY Portal to use with my Amazon Echo.  Wow, really fantastic!

 

But, I was going to start playing with integrating my Hunter Douglas Powerview, and I don't see the Network Module.

My understanding (and the verbage on the website to order the ISY Portal seems to claim) is that the Network Module is included with the Portal.

Do I have to do something special to install it? 

 

Thanks,

 

Steve

[rccoleman]

Did you go to "Help->Manage Modules" in the admin console?  That will tell you if you have a module that isn't yet installed and will take care of it.  I don't think I had to do anything else to get it to show up.

 

Rob

[mwester]

You have to be in the right version of firmware for the network module to show up -- 5.0.2 won't work, but 5.0.4 will.  Don't know about the 4.5.x series though...

[The_Penguin]

Thanks for the replies.

 

I have done the manage modules, says they're up to date.

 

I have Firmware 4.5.1

 

In the Modules order page the Network module says:

"Now included with ISY Portal Module (requires Firmware/UI version 4.4.6 or above."

 

If I'm not missing doing something,  I'll fire an email off to support.

 

Steve

[rccoleman]

Maybe you have an old UI?  Here's a similar thread from earlier this year: http://forum.universal-devices.com/topic/18827-network-module-missing/?hl=%2Bportal+%2Bnetwork+%2Bmodule

 

Rob

[larryllix]

Thanks for the replies.

 

I have done the manage modules, says they're up to date.

 

I have Firmware 4.5.1

 

In the Modules order page the Network module says:

"Now included with ISY Portal Module (requires Firmware/UI version 4.4.6 or above."

 

If I'm not missing doing something,  I'll fire an email off to support.

 

Steve

Did you power cycle your ISY after the purchase?

Some things don't show up until reboot when they enable that feature/module.

 

The Network Resource Module is existing in most versions of ISY firmware and just gets cloud enabled.

I assume you have browsed your tabs to find it?

 

It was an option to include it with the Portal Purchase. I didn't as I had the NR before.

[The_Penguin]

Maybe you have an old UI?  Here's a similar thread from earlier this year: http://forum.universal-devices.com/topic/18827-network-module-missing/?hl=%2Bportal+%2Bnetwork+%2Bmodule

 

Rob

Oh crap. I can't believe that bit me again.

That was it, thanks so much!!!