Problems with my ISY994i - Stopped Communicating Last 2 Nights!

[GDavis01]

I have had my ISY for some time now and I started encountering problems last night! (I am on version 4.3.26)

 

All of a sudden, last night, the ISY was no longer communicating! The programs stopped working and I couldn't ping the ISY on my network! So I went down and unplugged and then plugged it in again. Similarly, I did the same to the PLM. After a while it started up and everything seemed normal.

 

Then this evening, the same thing happened again! This time I looked at the ISY LED's and saw that, other than the power light, the only light working was the slow blinking of the memory LED!  

 

I rebooted the ISY again and everything seems normal in that I can access the devices through Mobilinc. For a while, after this latest reboot, I could not get access through the Admin Console - it would start up, allow me to login and then close! After about 15 minutes I was then able to get in through the Admin Console. I quickly made a backup of the ISY since I have made a lot of program changes over the last few days!

 

Given that I cannot ping the ISY over my home network during these problems I believe that this eliminates the bad PLM issue.

 

Any thoughts on what is going on or how I debug this?

[stusviews]

If you PLM is close to or beyond two years old, then it's time for a replacement.

[Brian H]

I don't see your LED pattern in the WIKI page but you may want to look at it for hints.

http://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights

You may want to power down the system and reseat the SD Card.

 

Though I would also suspect any 2413S PLM hardware version below 2.0 and over two years old a highly suspect.

 

It could be possible the ISY994i is trying to do something with the PLM and it is crashing.

[GDavis01]

 

 

If you PLM is close to or beyond two years old, then it's time for a replacement.

 

I bought my latest PLM May 25, 2015... that would be significantly less than 2 years!

 

On the back of the PLM  it shows:

2413S

V2.1

1514

39.00.C2

 

In the Admin Console it shows: 

 

39.0.C2 v9E / Connected

 

 

I had a look at the error log for Tuesday and Wednesday (see attached)... Note that I restarted the system on Tuesday evening at 10:32pm and 11:03pm on Wednesday. I assume that something is amiss if the 'Buffers Free:  0'... right?

 

 

Any more thoughts given these error messages?

ISY Error Tuesday and Wednesday.txt

[Michel Kohanim]

Hi GMD99,

 

1. Make sure you upgrade to 4.5.4, clear your error log, AND

2. The issue is most probably related to a program that's causing infinite loop (all the UDQFull messages)

 

With kind regards,

Michel

[GDavis01]

Michel,

 

I believe you are right about a program that was looping. I fixed the program and I have not seen any errors since.

 

Thanks

[Michel Kohanim]

Hi GMD99,

 

Thanks so very much for the update.

 

With kind regards,

Michel