2457D2 Insteon Lamp 2-Pin Dimmer v.00

[slpelts]

I am unable to add this device manually or otherwise to the ISY.  I get error msg "Cannot Determine Insteon Engine"

 

not sure how to resolve this.  it is a new device as of yesterday

 

thanks

 

[Brian H]

Try Factory Resetting the module.

Then try adding it into your system.

You may want to have the Event Viewer in Level 3 open so you can capture the communications between the 2457D2 and the ISY994i.

[Techman]

I am unable to add this device manually or otherwise to the ISY.  I get error msg "Cannot Determine Insteon Engine"

 

not sure how to resolve this.  it is a new device as of yesterday

 

thanks

You have a communication problem between the module and the PLM which could be caused by interference on the poweline or a weak Insteon mesh network.

 

Without knowing more about your setup it's difficult to provide a solution. Try doing a factory reset on the module then move the module closer, and on the same circuit,  to the PLM and then try linking it again to the ISY.

[slpelts]

reset it and plugged into same line as controller.  still cannot determine.

 

I guess it is bad?

[Teken]

reset it and plugged into same line as controller.  still cannot determine.

 

I guess it is bad?

 

What model of controller (99 vs 994) do you have and what is the UI / Firmware in use under Help -> About?

[slpelts]

ISY994i/IR Pro

UI Insteon_UD994 v4.5.1

Firmware Insteon_UD994_OADR v.4.5.4

[Teken]

ISY994i/IR Pro

UI Insteon_UD994 v4.5.1

Firmware Insteon_UD994_OADR v.4.5.4

 

Please down load the correct UI for the firmware in place and clear out the Java Cache ensuring (ALL) check box's are selected and try again.

[slpelts]

where/how do I get the correct UI?  i did an upgrade earlier today so I assumed it would have do it but guess not?

[slpelts]

I got the new UI 

thanks

[slpelts]

ok install and tried again.  New Error now

 

Cannot determine device link table address

 

thanks

[slpelts]

after third try it finally added.

 

thanks for the help

[Teken]

ok install and tried again.  New Error now

 

Cannot determine device link table address

 

thanks

 

Hello Slpelts,

 

Can you try using both methods while the level 3 diagnostic logs are running and upload those logs to the forum when completed.

 

When I say try both methods you have the option of selecting the two colored whirling arrows or the light bulb. Using the light bulb option requires you to enter the Insteon ID correctly. Meaning place ensure you don't confuse a 8 vs B / 0 vs o etc. Using the two colored whirling arrows simply requires you to press that icon and then press the set button until it goes into linking mode.

 

More often than not it will beep once the ISY Series Controller detects the unit and begins the adding process. Please use both and let us know the outcome with the logs so we can see what is happening in each case.

after third try it finally added.

 

thanks for the help

 

LOL - Ignore what I just wrote then!