On Thursday, my ISY-994i failed to come back up after a power failure.

I called technical support, and was told that the filesystem had become corrupted. They recommended that I get and install a new SD card, which I have done.

At this time, I am unable to get the unit to accept a restore of firmware. Both the ISY and Admin panel show version 5.0.4 in the "About" tab.

When I try to restore my 5.0.4 back-up, I get a pop-up that says "Upgrade Failed :Invalid or incompatible upgrade file".
I also received a pop up when I first logged in to the ISY that said"Could not open file [/CONF/ELKXPRT.XML] and [/CONF/PORTALS.PSF]"

At this point, I am stuck without a functional ISY.

 

With phone Tech Support, gone for the week-end, I'm hoping for an expert here with knowledge if this issue.

 

Thanks!

Problem solved!

 

With a bit of searching, I found a really old thread from someone having a similar issue a long time ago.

 

I, like them, was trying to use the "Manually Update Firmware" option under help to load my back-up file.

 

Once I selected the correct option to "Restore ISY" under the File tab, all was (is) well!

Hi kevkmartin,

 

Please do NOT forget to also upgrade the firmware.

 

With kind regards,

Michel

Hi kevkmartin,

 

Please do NOT forget to also upgrade the firmware.

 

With kind regards,

Michel

I did!

 

I moved to 5.07 without incident (except for the known null scene ON issue)