Cannot Restore ISY After Factory Reset

[saclarkdoc]

My ISY-994i has been running perfectly for several years. Yesterday a red exclamation mark suddenly appeared before the top level ISY under NETWORK in the MAIN tab with the error message "SOCKET OPEN FAILED JAVA.NET. SOCKET EXCEPTION: NETWORK IS UNREACHABLE," Try as I may, I could not eliminate that error, so I did a Factory Reset on my ISY-994i. Now whenever I try to restore one of my MANY backups, I receive the following message: UPGRADE FAILED (REPORTED WRITTEN SIZE IS INVALID).  Any suggestions??

[Brian H]

If it is over two years in use.

The famous PLM failure may have happened.

If you can get into the Administrative Console.

Tools Tab

Diagnostics.

What does the PLM Info/Status show? Online or Safe Mode?

[saclarkdoc]

The PLM Info/Status is : 39.0.86 v9E / Connected

[Michel Kohanim]

Hi saclarkdoc,

 

Assuming you are on 4.5.4, only two issues can contribute to what you are seeing:

1. Firewall on your computer: http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software

2. Corrupted SD Card

 

I would start with #1 first. And, you are always welcome to submit a ticket.

 

With kind regards,

Michel