Newbie trying to connect

[George M]

Just now trying to test out this program. Installed fine on my tablet but wont work on my phone.

 

Specs:

Galaxy 7 running v6.0.1

 

It installs fine but wont accept the login info. I made sure that contact and disk usage permisions were on. I get this:

 

"Login failed. Check login information and try again."

 

 

Same login info used on my tablet. I am positive it is correct.

 

Any Ideas? Looks like a great program.

 

George M

[MWareman]

Just now trying to test out this program. Installed fine on my tablet but wont work on my phone.

 

Specs:

Galaxy 7 running v6.0.1

 

It installs fine but wont accept the login info. I made sure that contact and disk usage permisions were on. I get this:

 

"Login failed. Check login information and try again."

 

 

Same login info used on my tablet. I am positive it is correct.

 

Any Ideas? Looks like a great program.

 

George M

Are you going direct to ISY, or using ISY Portal?

 

If direct, are you using HTTPS or HTTP?

 

If using HTTPS - what is your ISY model (99i or 994i), and what firmware version?

[George M]

Are you going direct to ISY, or using ISY Portal?

 

If direct, are you using HTTPS or HTTP?

 

If using HTTPS - what is your ISY model (99i or 994i), and what firmware version?

Direct to ISY

Using HTTP

ISY 9941Z  - Updated to the latest firmware when I hooked it up (two weeks ago). Don,t know the exact number.

[MWareman]

OK, thanks That eliminates a lot of possible SSL related possibilities.

 

I'll have to let James offer ideas.... Plain HTTP without any SSL, VPN etc should be relatively straightforward.

[James Peterson]

Just now trying to test out this program. Installed fine on my tablet but wont work on my phone.

 

Specs:

Galaxy 7 running v6.0.1

 

It installs fine but wont accept the login info. I made sure that contact and disk usage permisions were on. I get this:

 

"Login failed. Check login information and try again."

 

 

Same login info used on my tablet. I am positive it is correct.

 

Any Ideas? Looks like a great program.

 

George M

Make sure that your do not have any spaces before or after your login name and password.  this may also affect the url .  

[George M]

Make sure that your do not have any spaces before or after your login name and password.  this may also affect the url .  

Verified many times. No spaces anywhere.

[DennisC]

Are you using the default http port of 80 for the ISY?

[George M]

Are you using the default http port of 80 for the ISY?

Yes, and again, my tablet connects fine with same setup.

[DennisC]

Afraid I can't offer anything else to try and help you.

 

I will say one thing from my own experiences however, when I get in a situation like this, it usually ends up being my eyes. By that I mean I looked at the screen so many times I just missed what was wrong. If you don't mind another suggestion, delete all the login info and start over (you might need to delete program and reinstall it). You could even try having another person enter the information you tell them to enter.

 

Pay specific attention to what James said above about blank spaces - I was tripped up by a blank space at the end of login info before.

 

Dennis

[James Peterson]

If whitespace begins to be an issue I'll add some sanitation for cleaning.

 

Another issue could be how you are connected to the internet.

 

How is your tablet connected? Wi-Fi?

Is you phone connected over wifi?

Is your phone connection via data over a VPN connection?

 

 

 

Sent from my Nexus 5X using Tapatalk

[George M]

If whitespace begins to be an issue I'll add some sanitation for cleaning.

 

Another issue could be how you are connected to the internet.

 

How is your tablet connected? Wi-Fi?

Is you phone connected over wifi?

Is your phone connection via data over a VPN connection?

 

 

 

Sent from my Nexus 5X using Tapatalk

Both the tablet and the phone connect via WiFi - no vpn.

My sons phone (identical Galaxy 7) also connected just fine.

Seems like it has to be something on my phone, but dont know what or how to trace it down.

[James Peterson]

Both the tablet and the phone connect via WiFi - no vpn.

My sons phone (identical Galaxy 7) also connected just fine.

Seems like it has to be something on my phone, but dont know what or how to trace it down.

Email me at support@agaveha.com

 

I will send you a custom apk that will allow me to get some more details about what is happening.

 

Sent from my Nexus 5X using Tapatalk