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Forgotten Password and UD-ISY-994 support


justin.cool

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I sold my home last May with an ISY-994 Pro and 100 or so Insteon devices.  The new owner called and is in a pickle.  He has never even logged into the ISY-994.......and he appears to have lost the password, etc etc.  He had to replace a failed Insteon dimmer switch and now the new switch needs to be brought into the network............Can he get support from UD to get this fixed?  If so, is there an hourly rate? 

 

I would have told him to do this but he is completely IT-challenged.  Any advice would be appreciated......

 

Justin in Dallas

 

 

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  • 11 months later...

Were you using a browser (not the best way) or the ISY finder (best procedure)? If the former, do you use Windows? If the latter, what's the result you are getting?

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