mserrar Posted March 9, 2017 Posted March 9, 2017 Hi, I have my Alexa connected to ISY and it's been working just fine past few weeks. Today it seems to be down. I connected to ISY Admin console, under portal integration - UDI it says Online Registered. And under Active services I have my service account with Registered. When I log in to http://my.isy.io , I go to Select Tool --> Connectivity --> Amazon Echo , it says ISY is not online. Please help. Thanks.
rccoleman Posted March 9, 2017 Posted March 9, 2017 My Echos all stopped working last night around 9PM PDT, but they were working in the morning. Does the Echo work locally ('Alexa, what time is it?')? The portal doesn't complain to me when I follow that path.
stusviews Posted March 9, 2017 Posted March 9, 2017 The Echo is completely independent of the ISY (except, of course. for ISY device, scenes and programs). Cycling power often helps.
mserrar Posted March 9, 2017 Author Posted March 9, 2017 Yeah I don't think it's the Echo. Because on the my.isy.io , it shows the device offline. I did reboot the ISY.
dseidman Posted March 9, 2017 Posted March 9, 2017 (edited) I am having the exact same issue. Alexa has been working great for months with ISY portal and tonight it stopped working. Still works with Harmony. In ISY admin console the ISY is noted online. On the ISY portal site it is offline. I also rebooted the ISY with no success. Thanks Edited March 9, 2017 by dseidman
DNorris Posted March 9, 2017 Posted March 9, 2017 Yeah I don't think it's the Echo. Because on the my.isy.io , it shows the device offline. I did reboot the ISY. Same here. It was down last night, and down tonight since 7:13 pm eat.ISY works on local network, but not thru Echo. Sent from my jem using Tapatalk
James Peterson Posted March 9, 2017 Posted March 9, 2017 Known amazon issues. I believe it is being resolved. Sent from my Nexus 5X using Tapatalk
dseidman Posted March 9, 2017 Posted March 9, 2017 It does not appear to be an amazon issue as my ISY is listed as being offline on the ISY portal website.
dseidman Posted March 9, 2017 Posted March 9, 2017 On the ISY portal my ISY is listed as offline since 3/8/17 at 7:24:17 PM Here is my error log Wed 2017/03/08 14:52:05 System -100 [DHCP] state=RENEW Wed 2017/03/08 19:24:21 System -140000 my.isy.io Wed 2017/03/08 20:11:27 System -5 Start Wed 2017/03/08 20:11:28 System -110022 /CONF/INSTENG.OPT Wed 2017/03/08 20:11:28 System -110012 /CONF/INSTENG.OPT Wed 2017/03/08 20:11:31 System -170001 [Network] Established Wed 2017/03/08 20:54:57 System -5012 26 Wed 2017/03/08 20:55:21 System -140000 my.isy.io Wed 2017/03/08 20:55:56 System -140000 my.isy.io Wed 2017/03/08 20:56:31 System -140000 my.isy.io Wed 2017/03/08 21:01:18 System -10011 n/a Wed 2017/03/08 21:07:22 System -5 Start Wed 2017/03/08 21:07:23 System -110022 /CONF/INSTENG.OPT Wed 2017/03/08 21:07:23 System -110012 /CONF/INSTENG.OPT
Solution mserrar Posted March 9, 2017 Author Solution Posted March 9, 2017 It was solved for me last night after few hours being down.
fasttimes Posted March 13, 2017 Posted March 13, 2017 I woke up this morning to an offline isy on the portal. It works locally, and a reboot doesn't help. Any ideas?
Michel Kohanim Posted March 13, 2017 Posted March 13, 2017 Hi fasttimes, Please send your error log. With kind regards, Michel
mickdavis Posted April 7, 2017 Posted April 7, 2017 I'm having the same issue right now. I can connect MobiLinc directly on the internal network, but the ISY Portal shows that the ISY isn't connected and the same in the Admin Console. I've rebooted the ISY, still not working.
Michel Kohanim Posted April 7, 2017 Posted April 7, 2017 Hi mickdavis, Please send your UUID and error log to support@universal-devices.com. With kind regards, Michel
mickdavis Posted April 7, 2017 Posted April 7, 2017 Hi Michel, Once you posted this I thought, "Hmm, maybe I should look in the log...". I was getting a DNS error. I guess the Google DNS server wasn't working. I have it working now. Thanks. Mick
pdxcav Posted April 8, 2017 Posted April 8, 2017 I am having this problem too. Echo hasn't been working for 2-3 days now but the real problem appears to be that my ISY is offline in the portal even though I'm able to access it via the UI. Overnight, I started receiving multiple emails from UD saying that they are receiving requests from Echo, but my account isn't authorized to use it & to go to the portal to enable it. But, until the portal recognizes that my ISY is online (which it should be), this is unresolved.
Michel Kohanim Posted April 9, 2017 Posted April 9, 2017 Hi pdxcav, Does the ISY Portal think your ISY is online? If so, please send your error log + uuid to support@universal-devices.com. With kind regards, Michel
mike2545 Posted June 14, 2018 Posted June 14, 2018 My ISY Portal is saying my ISY is not online. I can reach it through its internal and external IP address, How to fix?
Michel Kohanim Posted June 15, 2018 Posted June 15, 2018 Hi mike2545, Please send your error log to support@universal-devices.com. With kind regards, Michel
Graybeard Geek Posted July 15, 2019 Posted July 15, 2019 I just tried to connect my ISY994i to my Alexa. When I got to the step about telling the portal to connect to it I got the message that the ISY is not online. I checked with the admin console and even tried loging into the device on the local LAN, Both worked fine. The portal says the ISY in on firmware version 4.7.3. It also says that the ISY has been offline since last Thursday which is about when I updated to the latest firmware. I tried clearing the Java cache and even rebooted the ISY. No change. The error log doesn't seem to say much. If anyone has a suggestion I'd be grateful. Thanks, Bill J ISY Error Log.v4.7.3__Mon 2019.07.15 15.58.27.txt
Michel Kohanim Posted July 16, 2019 Posted July 16, 2019 Hi @Graybeard Geek, Your security settings are incorrect. 2nd bullet here: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal With kind regards, Michel
Graybeard Geek Posted July 16, 2019 Posted July 16, 2019 Michel THANKS!! Discovered I had carefully read the instruction and set the "server" correctly but not the client. Everything linking now. Thanks for the help! Bill 1
alanpacbch Posted December 29, 2019 Posted December 29, 2019 Im having this issue now. I can see the ISY in the Admin console but myisy.io shows offline. When its offline it doesnt allow me to view history or error files. This is also preventing me from getting the Polisy up and running, Im sure its a network security issue...I just dont know where to look. I have checked and updated the network settings in the Dashboard/Network, Cleared the Java Cache...manually updated the Firmware and reinstalled the backup..
Michel Kohanim Posted December 29, 2019 Posted December 29, 2019 @alanpacbch, Please take a look at Tools | Error Log. Here's a reference for reading the log: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages With kind regards, Michel
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