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Stuck in loop, unable to add new device

GQuack
in ISY994

Featured Replies

Posted

Greetings, trying to add a new keypad today. ISY is now stuck in a loop with the system busy dialog box working all the way through from 0-100% then starting over at 0, again and again. Rebooted the ISY, unplugged the PLM, restarted the admin program and right back to the same loop again. Below is a sample from the event log. What's going on?

 

Thu 6/15/2017 1:47:50 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:51 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.0A.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:51 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:51 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:51 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:51 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.0B.01 C3 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:51 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=0 Thu 6/15/2017 1:47:51 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:51 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:51 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.0C.01 C3 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:51 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=0 Thu 6/15/2017 1:47:51 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:51 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:51 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.0D.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:51 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:51 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:51 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:51 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.0E.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:51 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:51 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:51 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:52 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.0F.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:52 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:52 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:52 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:52 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.10.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:52 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:52 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:52 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:52 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.11.01 C3 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:52 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=0 Thu 6/15/2017 1:47:52 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:52 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:52 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.12.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:52 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:52 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:52 PM : [  2A 4F EA 1]      DOF   1 Thu 6/15/2017 1:47:52 PM : [iNST-SRX    ] 02 50 2A.4F.EA 00.13.01 C7 13 01    LTOFFRR(01) Thu 6/15/2017 1:47:52 PM : [std-Group   ] 2A.4F.EA-->Group=1, Max Hops=3, Hops Left=1 Thu 6/15/2017 1:47:52 PM : [D2D EVENT   ] Event [2A 4F EA 1] [DOF] [1] uom=0 prec=-1 Thu 6/15/2017 1:47:52 PM : [  2A 4F EA 1]      DOF   1

 

Right click on the offending program and select stop. You may have to wait for responses.

 

Sent from my SGH-I257M using Tapatalk

  • Author

What offending program? It's the system dialog box trying to add the device.. Even the 'X" to stop the dialog box is inoperative.

 

ISY Admin screen shot 06-15-17.pdf

What offending program? It's the system dialog box trying to add the device.. Even the 'X" to stop the dialog box is inoperative.

Sorry. I misread your "stuck in a loop" comment, as meaning a program. Usually things just time out. You may have to bring your PLM closer to the device.

 

Did you power up your PLM first, and let it settle, before powering up your ISY?

MY busy box existed on my screen for months a while back. Some program things got cleaned up and it's better, now.

 

Also, I assume you factory rest the device before attempting linking into ISY.  If not, do it and try again.

  • Author

I did a factory reset on the device, yes. Your suggestion is to move the ISY and PLM closer to the new keypad? I can try that. Just fired up the admin program again now and still goes right back into the loop. I'll try your suggestion.

  • Author

That worked Larryllix, was able to add the new switch. Thanks!

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