I have the older version extender, and added without issues.

 

I bought a new one, and it is the latest version with blue/green lights.

 

I have it 4" away from my ISY.

single click green light does nothing

double click blue light does nothing.

 

I excluded and re-added my older one without issues.

 

Any suggestions?

Your range extender may be too close to the ISY. In any case, try excluding the device--twice before including it. Are you able to get the rainbow at any point?

Your range extender may be too close to the ISY. In any case, try excluding the device--twice before including it. Are you able to get the rainbow at any point?

I tried multiple locations around the house.

It was never included, so not sure how I exclude it?

 

Sent from my SM-G955U using Tapatalk

theedudenator,

 

Z-Wave | Exclude menu item and then double click on the button on the range extender.

 

With kind regards,

Michel

Aeotec instructions are wrong! You must press the button 3 times to include it.

Found out by dumb luck. Searching the internet brought up nothing. Was ready to return them (2), as being defective.

Did not work for me... I tried once, twice and three times and log shows NO activity Level 3.

Do I need a certain version of the z-wave on ISY994i?  I have Z-Wave Version 4.54 Bootloader 1.03.

 

 

4 hours ago, rjbur said:

Did not work for me... I tried once, twice and three times and log shows NO activity Level 3.

Do I need a certain version of the z-wave on ISY994i?  I have Z-Wave Version 4.54 Bootloader 1.03.

 

 

The current Zwave version is 4.55.  Click on upgrade firmware version.  I would do a Zwave backup before you do the firmware update..

Not sure if the firmware update will fix your problem but suggest you give it a try.

I have several Multisensor 6's with their latest firmware and they work without issues with ISY firmware 4.7.3 and Zwave 4.55