Cannot add Aeotec Range Extender 6

[theedudenator]

I have the older version extender, and added without issues.

 

I bought a new one, and it is the latest version with blue/green lights.

 

I have it 4" away from my ISY.

single click green light does nothing

double click blue light does nothing.

 

I excluded and re-added my older one without issues.

 

Any suggestions?

[stusviews]

Your range extender may be too close to the ISY. In any case, try excluding the device--twice before including it. Are you able to get the rainbow at any point?

[theedudenator]

Your range extender may be too close to the ISY. In any case, try excluding the device--twice before including it. Are you able to get the rainbow at any point?

I tried multiple locations around the house.

It was never included, so not sure how I exclude it?

 

Sent from my SM-G955U using Tapatalk

[Michel Kohanim]

theedudenator,

 

Z-Wave | Exclude menu item and then double click on the button on the range extender.

 

With kind regards,

Michel

[Roadster1024]

Aeotec instructions are wrong! You must press the button 3 times to include it.

Found out by dumb luck. Searching the internet brought up nothing. Was ready to return them (2), as being defective.

[rjbur]

Did not work for me... I tried once, twice and three times and log shows NO activity Level 3.

Do I need a certain version of the z-wave on ISY994i?  I have Z-Wave Version 4.54 Bootloader 1.03.

 

 

[Techman]

4 hours ago, rjbur said:

Did not work for me... I tried once, twice and three times and log shows NO activity Level 3.

Do I need a certain version of the z-wave on ISY994i?  I have Z-Wave Version 4.54 Bootloader 1.03.

 

 

The current Zwave version is 4.55.  Click on upgrade firmware version.  I would do a Zwave backup before you do the firmware update..

Not sure if the firmware update will fix your problem but suggest you give it a try.

I have several Multisensor 6's with their latest firmware and they work without issues with ISY firmware 4.7.3 and Zwave 4.55