I am having a problem approving requested services for the ISY Portal in the administrative console for my ISY.  Creating the sub accounts works ok I can add the ISY to the new sub account but when I go to approve it in the admin console I get an error window popup. It just read Error Bad Request.  So in short I can't add any more accounts to my ISY.  The error message doesn't give me much to go on. Does anyone any idea what could be wrong?

I believe you are hitting a limit on the number of approved accounts (or sub-accounts) in ISY.

 

I investigated logs and reported the case.

 

Benoit

That's what I was thinking too, but I only have 2 approved accounts.  What is the limit?

I believe the limit is 5 or so. Michel could confirm.

 

Is your UUID ending with :90?

 

I see 5 successful linkings, but somehow, some are like 3 seconds apart.

 

Benoit

No my uuid ends in :67

I'm not seeing any approval request for a UUID ending with :67. I searched for the last 5 days.

 

It looks like the request is not reaching ISY Portal.

 

I would suggest to open a ticket, and please specify your UUID. I'm not sure what it could be. Michel will investigate.

 

Thanks,

 

Benoit