Sonos One (built in Alexa) Discovering trouble

[Moshe]

I am having an issue where I am unable to discover devices using a Sonos One.   I have added one device in the ISY portal and linked "ISY Optimized for Smart Home V2" with Alexa.  I have also tried V3 but I am still unable to discover the one device in the portal.  

 

Alexa Device: Sonos One

Device added:  SwitchLink - 2477D

Spoken: master bedroom

Skill: ISY Optimized for Smart Home V2"

It shows online and registered in the ISY admin page.

 

I have also removed the the ISY skill and re-enabled.

 

Does anybody know if the Sonos one is compatiable with ISY?

[giomania]

Not sure if this helps, but did you see the thread (paraphrasing) “No devices discovered using V3”, which outlines some complications using V3.

 

I really wish Sonos would have used a different name for this, like Sonos 1A (for Alexa)!

 

 

Sent from my iPhone using Tapatalk

[stusviews]

That's somewhat different from what you posted on the other forum. You're a bit clearer now. So, the same question, did you install the Sonos skill? And which of the two devices you mentioned is the one device that you are unable to discover? Is it the Sonos or is it the switch

[Moshe]

_{stusviews -}

 

_{Thanks for replying.  I have both  the SONOS and ISY Optimized for Smart Home V2 skill enabled.  I am trying to discover the switch.}

[stusviews]

Moshe,

 

Have you added any Insteon device to the Alexa app or is the SwitchLinc the first and only Insteon device, so far? And are you still on ISY skill v.2?

[Moshe]

stusviews -

 

The Sonos One is new to me.  I have not been able to add any Insteon devices to the Alexa app and I am on ISY skill v.2.  I figure I would start slow and then add more once I get the hang of things.

[stusviews]

Just to verify: you added the SwitchLinc to the portal and gave it a spoken, yes? Can you control the SwitchLinc from the ISY (i.e., turn the load on/off)? Can you also dim and brighten the load from the ISY?

 

If all the above is true, then, from the Alexa app. forget and then discover. But it's really best if you start with ISY v.3. The procedure is nearly the same. In order, forget all devices, disable the v.2 skill, enable the v.3 skill and, finally, discover.

[Moshe]

I added the SwitchLink to the portal. The spoken name is master bedroom. I can control the switch from the ISY.

 

What do you mean by forget and discover in the Alexa app?

[Moshe]

I disabled v2 and enabled v3. I am still unable to discover the SwitchLink.

[stusviews]

Just enabling and disabling the skills is not adequate. Doing it in the order I specified, including forgetting all devices (even if there are none) really matters. I don't know why it matters so much, but the posts about installing ISY v.3 are pretty convincing.

[Moshe]

I do not see an option to forget devices. What do you mean by this. What I did is disabled the v2 skill and then enabled the v3 skill. I do not see any way of forgetting the devices.

[ScottAvery]

Forgetting devices is done only through a web browser at alexa.amazon.com or echo.amazon.com.

 

There is a difference between how v2 and v3 authenticate your user account.  Are you successfully linking the accounts?  I ultimately had to disable the v2 style linking because it was conflicting with v3 for me.  If you have pop-up blocker on, you may not be getting all the way through the process of enabling the skills.

[ScottAvery]

Also, are you using UDI's portal or Mobilinc portal?  The instructions you are being given are for UDI portal: my.isy.io -> connections -> amazon

Edited December 20, 2017 by ScottAvery

[Moshe]

ScottAvery -

 

I don't recall seeing a forget option using alexa.amazon.com I will check again.  I also need to make sure pop-up blocker is off.  I am using UDI's portal my.isy.io.  I will try again let you know what I find.

Can someone send me a screen shot of the forget option.

[ScottAvery]

Can't post graphic, but it is on the Devices sub-tab of the alexa.amazon.com Smart Home tab.  "Forget All" is at the bottom of the page if you have devices.

 

Yours will be blank if you never found a device to begin with, so there won't be a forget option.

 

Your account isn't connecting.  if you had your account linked v1/v2 style it would find devices even without the skill enabled.  V3 requires logging into UDI Portal(once) from the Alexa page after you enable the skill.  It then tells you that you can close the page.  Did that ever happen?

 

The device you define in portal also needs to be in the right place, under connections / Amazon

[Moshe]

I did get the message that I can close the page after I logged into the UDI portal.  I need to check that the device is in the correct location in the UDI portal.  I don't remember seeing this.

[ScottAvery]

I notice you only stated you could control the device from the ISY.  Can you control it from the portal?  Is that what you mean by it is online and registered?

Edited December 20, 2017 by ScottAvery

[Moshe]

So I have disabled the Sonos skill and ISY v3 skill.  Re-enabled both skills and still can not discover the SwitchLink.

[stusviews]

There's no way to control anything directly from the portal.

 

Edit: ScottAvery is correct, there's no Forget All if nothing has ever been detected.

Edited December 21, 2017 by stusviews

[ScottAvery]

You have remote access to the web console through the portal if the portal account is active and approved.

 

ISY Web Access, top option.

 

My point is moot though, as he was able to select devices.

Edited December 21, 2017 by ScottAvery

[stusviews]

I'd link to run through one more verification.

1. From the Administrative Console, after selecting Configuration. Portals, there's a box similar to this one:

True/False

2. After logging into the portal, there's an image similar to:

True/False

[Moshe]

In the Administrative Console - True

 

In the portal - True,  Under the header "Room" it is blank..

[ScottAvery]

In the Administrative Console - True

 

In the portal - True,  Under the header "Room" it is blank..

 

Room is optional when you fill it in.  not used for anything yet.  If you are indeed seeing a device on the amazon echo connection, then I am out of ideas.  something must be disabled somewhere.  Try adding more devices and scenes...

 

You didn't use a reserved word for the spoken did you?

Edited December 21, 2017 by ScottAvery

[Moshe]

All - Issue resolved.  Steve from UDI worked with me yesterday.  Ultimately my Amazon ID was not linking.  Reset SONOS One to factory default and started over with correct Amazon account.  Thanks to all for your help.

[ScottAvery]

Good news, and that was probably the only way to resolve this, so kudos to UDI again.