nathan Posted February 7, 2018 Posted February 7, 2018 (edited) Hi, As of today, all my echos are saying "Sorry, xxx is not responding" when attempting to turn an ISY device on/off. The portal sees the ISY fine. I've tried rebooting the ISY, turning off and removing all of the ISY skills in the Alexa portal but this continues to happen. Is anyone else having this issue recently? Yesterday, everything was working and there were no changes on my end. Edited February 7, 2018 by nathan
wbgookin Posted February 7, 2018 Posted February 7, 2018 I'm getting the same thing too, but it all worked yesterday. Hopefully it's something temporary on the Echo end.
nathan Posted February 7, 2018 Author Posted February 7, 2018 I'm getting the same thing too, but it all worked yesterday. Hopefully it's something temporary on the Echo end. I'm glad you were able confirm. I can stop wasting time poking around now. Thanks!
wbgookin Posted February 7, 2018 Posted February 7, 2018 Well, not fixed here yet. MobiLinc won’t connect either, but hopefully it’ll get sorted out soon.
nathan Posted February 7, 2018 Author Posted February 7, 2018 Definitely not fixed here either. It has been broken since at least 10AM EST.
wbgookin Posted February 7, 2018 Posted February 7, 2018 As people are pointing out in the portal thread, it seems to be working again. Thanks all!
giomania Posted February 7, 2018 Posted February 7, 2018 (edited) It’s still not working here. Here is the message I am getting: “Sorry the device that X is connected to is not responding please check it’s network connection and power supply.” Sent from my iPhone using Tapatalk Edited February 8, 2018 by giomania
Michel Kohanim Posted February 8, 2018 Posted February 8, 2018 Hello all, Sincere apologies for the inconvenience. One of our servers died and we had to replace it. Everything is back to normal. With kind regards, Michel 1
giomania Posted February 8, 2018 Posted February 8, 2018 Hello all, Sincere apologies for the inconvenience. One of our servers died and we had to replace it. Everything is back to normal. With kind regards, Michel Thanks Michel. However, it is still not working this morning here; do we need to do anything to kick start it? Good thing I still have manual control to fall back on, and it really makes you appreciate the “magical” experience of voice control. Sent from my iPhone using Tapatalk
Michel Kohanim Posted February 8, 2018 Posted February 8, 2018 Hello giomania, Please send your error log to support@universal-devices.com . Please include a screenshot of Help/About. With kind regards, Michel
smacbride Posted February 9, 2018 Posted February 9, 2018 I had the same problem and was able to resolve it by disabling the skill in the Alexa App and then re-enabling it and doing a discover.
giomania Posted February 10, 2018 Posted February 10, 2018 Hello giomania, Please send your error log to support@universal-devices.com . Please include a screenshot of Help/About. With kind regards, Michel Thanks for the reply, but a power-cycle of the ISY solved the problem. Sent from my iPhone using Tapatalk
502ss Posted February 11, 2018 Posted February 11, 2018 Power cycle did not work for me. ISY shows offline in the portal since 4:48pm today! Are there portal problems again?
stusviews Posted February 11, 2018 Posted February 11, 2018 Not here. A offline portal may require that you contact support: https://www.universal-devices.com/contact-support/
502ss Posted February 11, 2018 Posted February 11, 2018 Not here. A offline portal may require that you contact support: https://www.universal-devices.com/contact-support/ I opened a ticket! Thanks Funny how nothing on my end changes and yet I am the one having to open a ticket! Sounds like residual issues left over from the server failure a few days ago!
stusviews Posted February 11, 2018 Posted February 11, 2018 A few others have also run into an extended difficulty.
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