One out of 20+ 2477Ds works differently

[LarryM]

After installing 20 or more 2477D dimmer/switches, one of them works a bit different form the rest.

All dimmers have their 'On Level [Applied Locally]' settings set to 60%.

When you single tap the 'ON' paddle, they go to the 60% level, as I wanted.

However, one of these dimmers returns to the last locally dimmer setting made on it, the other dimmers do not act this way, they go to the 60% as I wanted.

i.e. If on the dimmer that's different, you set the light level locally to 20%, then the single click becomes 20%.

Examining the 'On Level [Applied Locally]' for this different dimmer, it is still set to the 60% mentioned above.

Any suggestion how to get the dimmer to act the same as all the rest of the dimmers?

 

 

 

[larryllix]

9 minutes ago, LarryM said:

After installing 20 or more 2477D dimmer/switches, one of them works a bit different form the rest.

All dimmers have their 'On Level [Applied Locally]' settings set to 60%.

When you single tap the 'ON' paddle, they go to the 60% level, as I wanted.

However, one of these dimmers returns to the last locally dimmer setting made on it, the other dimmers do not act this way, they go to the 60% as I wanted.

i.e. If on the dimmer that's different, you set the light level locally to 20%, then the single click becomes 20%.

Examining the 'On Level [Applied Locally]' for this different dimmer, it is still set to the 60% mentioned above.

Any suggestion how to get the dimmer to act the same as all the rest of the dimmers?

 

 

The main clue there is "New".

Every Insteon device should be factory reset before installing into ISY. The factory leaves these things with unbelievable qualities that you may never see again. I had one MS send the opposite status.

Alas! It is easy now. Just factory reset the device, and then use Restore (right click on the device in the device tree)  in the admin console. It will restore the settings ISY "believes" should be inside the device. Takes about 2 minutes. Be sure to only do one battery device at a time and put it into "Linking mode" before trying to write to any battery device.

Start with the odd unit and proceed to the rest as time permits.

[LarryM]

@larryllix  Thanks again for your input. 

Doing the factory reset and a restore indeed fixed the problem.

"Every Insteon device should be factory reset before installing into ISY. The factory leaves these things with unbelievable qualities that you may never see again. I had one MS send the opposite status."

I will remember remember this.

The factory reset page:

[Brian H]

If you have any plug in style Insteon Modules. The Factory Reset method is in its full manual.

Many you can still hold the Set Button while powering it up. It will start Beeping keep holding the Set Button until the beep stops before releasing it. It will then double beep to indicate reset. Some of the newer ones you have to follow the flow chart of Set Button pushes and LED blink sequences in the full manual. To do the reset and other things. Like the built in communications tests in them.