bmercier Posted November 25, 2018 Share Posted November 25, 2018 Hello everyone, If your echo is no longer responding since this morning, please unlink and relink the skill. Instructions: Go to https://alexa.amazon.com Click Skills Search for "isy v3" Click on "ISY Optimized for Smart Home V3" Click on Disable Click on Enable Enter your Amazon user and password (if asked by Amazon) Enter your ISY Portal user and password (In the ISY Portal Authorization dialog) This is a side effect of this morning's update, which unfortunately affects a portion of our echo users. Thanks, Benoit. Link to comment
Tim McDermott Posted November 25, 2018 Share Posted November 25, 2018 Thanks Benoit, I was dreading troubleshooting further. It seems that only my Insteon devices "weren't responding" Native (WiFi) devices seemed fine. Link to comment
robhouston Posted November 25, 2018 Share Posted November 25, 2018 Another thanks, Benoit, especially for the proactive message. I noticed the problem this morning, but I hadn't had the chance to diagnose further. Your message saved me some time and effort. Thanks, again! Link to comment
gregf Posted November 25, 2018 Share Posted November 25, 2018 Thx, appreciate the proactive message. Link to comment
aweber1nj Posted November 25, 2018 Share Posted November 25, 2018 I tried those steps, but keep getting "We were unable to link ISY Optimized for Smart Home V3 at this time". Can someone please help? Link to comment
bmercier Posted November 25, 2018 Author Share Posted November 25, 2018 1 minute ago, aweber1nj said: I tried those steps, but keep getting "We were unable to link ISY Optimized for Smart Home V3 at this time". Can someone please help? This is surprising. Could you retry it? If it still does not work, please PM me your uuid and I will check the logs. Benoit Link to comment
aweber1nj Posted November 25, 2018 Share Posted November 25, 2018 Nope, tried numerous times. I will PM you. Thanks. Link to comment
mblitz Posted November 25, 2018 Share Posted November 25, 2018 I tried numerous times to disable and relink. It can’t find my devices. All the exiting devices are “unresponsive” Link to comment
bmercier Posted November 25, 2018 Author Share Posted November 25, 2018 1 minute ago, mblitz said: I tried numerous times to disable and relink. It can’t find my devices. All the exiting devices are “unresponsive” Can you try with another browser, or clear the browser cache? This is what helped aweber1nj Benoit Link to comment
mblitz Posted November 25, 2018 Share Posted November 25, 2018 “ sorry the hub that divides fireplace lights connected to is not responding please check it’s network connection and power supply “ Link to comment
bmercier Posted November 25, 2018 Author Share Posted November 25, 2018 1 minute ago, mblitz said: “ sorry the hub that divides fireplace lights connected to is not responding please check it’s network connection and power supply “ You need to disable and re-enable the skill. Benoit Link to comment
mblitz Posted November 25, 2018 Share Posted November 25, 2018 Did you read my initial comment: 10 minutes ago, mblitz said: I tried numerous times to disable and relink. It can’t find my devices. All the exiting devices are “unresponsive” Link to comment
bmercier Posted November 25, 2018 Author Share Posted November 25, 2018 1 minute ago, mblitz said: Did you read my initial comment: Yes, and I recommended to use another browser, or clear the browser cache. Link to comment
mblitz Posted November 25, 2018 Share Posted November 25, 2018 Sorry. I don’t understand. I’m using the Alexa app on my iPhone to disable the skill and enable/link again. What browser? Link to comment
bmercier Posted November 25, 2018 Author Share Posted November 25, 2018 2 minutes ago, mblitz said: Sorry. I don’t understand. I’m using the Alexa app on my iPhone to disable the skill and enable/link again. What browser? Oh, I see. In addition to the mobile app, you can use a regular browser. Go to https://alexa.amazon.com The navigation is virtually the same. Or, you may try to kill the mobile app and retry it there too. Benoit Link to comment
smithjt Posted November 26, 2018 Share Posted November 26, 2018 it happened to me, but I am back on using your steps. Thanks! Jeff Link to comment
mblitz Posted November 26, 2018 Share Posted November 26, 2018 Apparently, in the Indy portal “Access license is expired”Sent from my iPhone using Tapatalk Link to comment
bmercier Posted November 26, 2018 Author Share Posted November 26, 2018 Apparently, in the Indy portal “Access license is expired”Sent from my iPhone using Tapatalk Do you say ‘apparently’ because it should not be?BenoitSent from my iPhone using Tapatalk Link to comment
mblitz Posted November 26, 2018 Share Posted November 26, 2018 I don’t know. It says it expired “November 25, 2018”. And was installed “November 25, 2016”. It might be expired, but the dates look suspicious. Link to comment
mblitz Posted November 26, 2018 Share Posted November 26, 2018 I have had it for a long time, so it could just be coincidence. How do I renew it? Link to comment
paulbates Posted November 26, 2018 Share Posted November 26, 2018 (edited) It expires every 2 years, so it makes sense that expiration is the issue. Whatever email account you use for the ISY portal should have an email with the subject line: ISY Portal License Renewal Notice From: UDI Sales <sales@universal-devices.com> That has a link for renewing the portal subscription Edited November 26, 2018 by paulbates Link to comment
mblitz Posted November 26, 2018 Share Posted November 26, 2018 I renewed for two years and now it’s working. Link to comment
bmercier Posted November 26, 2018 Author Share Posted November 26, 2018 6 minutes ago, mblitz said: I have had it for a long time, so it could just be coincidence. How do I renew it? Yes, what a coincidence! To renew, login to my.isy.io. On your ISY, click Select Tools | Information | ISY Portal Access License, and click on Renew License. Benoit Link to comment
bmercier Posted November 26, 2018 Author Share Posted November 26, 2018 Just now, mblitz said: I renewed for two years and now it’s working. Excellent. Mystery solved Link to comment
Carlos Roberts Posted November 26, 2018 Share Posted November 26, 2018 Thanks Benoit!!! Keep up the great job you are doing CR 1 Link to comment
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