kohai Posted November 26, 2018 Share Posted November 26, 2018 Thanks for proactively sending an email about this to affected users. 1 Link to comment
DaveF Posted November 27, 2018 Share Posted November 27, 2018 I'm not getting my routine to run either. Tried the unlink/link and rebooted my echo tap. I have a motion sensor set up in a routine that has alexa read an announcement when motion is detected. Used to work fine until this past weekend. I can select the motion sensor under 'devices' in the alexa app and it is correctly reporting status, but nothing happens. Link to comment
GDavis01 Posted November 28, 2018 Share Posted November 28, 2018 I don't know if this is related to the Portal update but each of the last 3 mornings I have had problems with Alexa and the Portal! I cannot remember whether the Portal was disconnected on Sunday morning... I seem to remember that I only had to disable and then re enable the ISY skill. However on both Monday and Tuesday morning the Portal was offline (and Alexa non-responsive!) and I had to reboot the ISY to get it back online! Am I the only one experiencing this? Link to comment
Michel Kohanim Posted November 28, 2018 Share Posted November 28, 2018 @GMD99, Please send your error log to support@universal-devices.com. With kind regards, Michel Link to comment
DBaldwin Posted December 4, 2018 Share Posted December 4, 2018 As of late November, my three echo dots no longer can communicate with my ISY99. I tried uninstalling the portal as suggested, and can not get it to reinstall. I am really having trouble trying to follow the explanation of how to fix the problem of the echo dots not finding the ISY anymore. It was working good for over a year. Has my two years run out? If it has, then I've really buggered things up trying to get it fixed. Being physically challenged, I miss being able to control the Insteon devices verbally without having to get up and get into my wheel chair. As I age, I also find that I am having increasing difficulty following instructions so I tend to follow the old axiom of if it isn't broke, don't fix it. I'm not trying to whine, just trying to explain why I'm not up to date with my ISY/Insteon system like I used to be. It is frustrating that an apparent update would break the system and then I made it worse by trying to fix it. Well, I've vented my frustration and haven't provided enough diagnostic information to be useful for anyone to help. Sorry about that. Thank you for letting me vent. Dave Link to comment
Michel Kohanim Posted December 5, 2018 Share Posted December 5, 2018 Hi Dave, I am so very sorry to hear. Please send your UUID (Admin Console | Help | About) and your Error Log (Admin Console | Tools | Error Log) to support@universal-devices.com and we'd be delighted to help. Also, you are welcome to call our tech support line at 818-631-0333 Option 2 (for support). With kind regards, Michel Link to comment
accd Posted December 7, 2018 Share Posted December 7, 2018 On 11/28/2018 at 7:16 AM, GMD99 said: I don't know if this is related to the Portal update but each of the last 3 mornings I have had problems with Alexa and the Portal! I cannot remember whether the Portal was disconnected on Sunday morning... I seem to remember that I only had to disable and then re enable the ISY skill. However on both Monday and Tuesday morning the Portal was offline (and Alexa non-responsive!) and I had to reboot the ISY to get it back online! Am I the only one experiencing this? Yup, I'm having similar issues. Once a day I need to reboot ISY. However I hadn't thought about a portal issue. Echo tells me the "hub the scene is connected to is offline" Link to comment
bmercier Posted December 7, 2018 Author Share Posted December 7, 2018 2 hours ago, accd said: Yup, I'm having similar issues. Once a day I need to reboot ISY. However I hadn't thought about a portal issue. Echo tells me the "hub the scene is connected to is offline" Can you check in ISY Portal if your ISY is indeed offline? Benoit Link to comment
EddieRock Posted December 7, 2018 Share Posted December 7, 2018 (edited) I just upgraded to v5.0.14 (from 4.7.3) and both my Alexa and Google home stopped working with the ISY. I disabled the Alexa skill and re-enabled it without success. My.isy.io portal works fine. Google Home says "It looks like Universal Devices is unavailable right now" Help is appreciated here please. I also sent in a support request. Edited December 7, 2018 by EddieRock added google home response Link to comment
bmercier Posted December 7, 2018 Author Share Posted December 7, 2018 42 minutes ago, EddieRock said: I just upgraded to v5.0.14 (from 4.7.3) and both my Alexa and Google home stopped working with the ISY. I disabled the Alexa skill and re-enabled it without success. My.isy.io portal works fine. Google Home says "It looks like Universal Devices is unavailable right now" Help is appreciated here please. I also sent in a support request. Is the ISY online on ISY Portal? Can you use the ISY Portal Web access? When unlinking/relinking GH, does it work? Do you see your device appearing in the GH App? Can you query the status of devices in the GH App? Benoit Link to comment
EddieRock Posted December 7, 2018 Share Posted December 7, 2018 25 minutes ago, bmercier said: Is the ISY online on ISY Portal? Can you use the ISY Portal Web access? When unlinking/relinking GH, does it work? Do you see your device appearing in the GH App? Can you query the status of devices in the GH App? Benoit yes, the ISY is online in the portal yes, I can use the ISY portal web access I don't know how to unlink/relink GH devices the devices are in GH but no longer work I don''t know how to query the devices in the GH app. Sorry, Ed Link to comment
EddieRock Posted December 7, 2018 Share Posted December 7, 2018 Ok. I unlinked Universal Devices and re-linked them and it seems like they work i GH. Still don't have Alexa working... Link to comment
EddieRock Posted December 7, 2018 Share Posted December 7, 2018 After a change to my DNS on the ISY, A reboot, and then changing the ISY back, it seems like removing the skill and GH unlinking and re-linking seems to have fixed most of the issues. thanks, Ed Link to comment
bmercier Posted December 7, 2018 Author Share Posted December 7, 2018 8 hours ago, EddieRock said: After a change to my DNS on the ISY, A reboot, and then changing the ISY back, it seems like removing the skill and GH unlinking and re-linking seems to have fixed most of the issues. thanks, Ed Thanks for the update. Link to comment
DaveF Posted December 7, 2018 Share Posted December 7, 2018 I'm still having issues. In the Alexa app I have a motion sensor and I can see the status change in the app, however the routine I created to act on that change is not running. I've sent in a support request to Amazon, but I was wondering if there is anything else I can look at to debug this? Alexa App for iOS Amazon Tap speaker (in listen mode) Link to comment
bmercier Posted December 7, 2018 Author Share Posted December 7, 2018 1 hour ago, DaveF said: I'm still having issues. In the Alexa app I have a motion sensor and I can see the status change in the app, however the routine I created to act on that change is not running. I've sent in a support request to Amazon, but I was wondering if there is anything else I can look at to debug this? Alexa App for iOS Amazon Tap speaker (in listen mode) I would try to recreate the routine. There are cases where it may help. Benoit Link to comment
DaveF Posted December 7, 2018 Share Posted December 7, 2018 I've re-created the routine, I've re-linked the ISY. No go. It used to work, before the 25th, then it stopped. Link to comment
bmercier Posted December 7, 2018 Author Share Posted December 7, 2018 4 minutes ago, DaveF said: I've re-created the routine, I've re-linked the ISY. No go. It used to work, before the 25th, then it stopped. Please PM me your uuid, will check the logs. Benoit Link to comment
Terri Posted December 8, 2018 Share Posted December 8, 2018 I also had problems with Echo, but didn't realize it was an Isy problem. I messed with Isy, Alexa, and Insteon devices and likely messed things up. When I called customer support they said I needed to pay 150/hr for support. I assumed it was the switch, so chose not to pay for troubleshooting. Now, reading this forum, I realize I probably messed up the slave, but not sure how to fix it as it still doesn't work after disable/enable skill. I also reset my switches, so that could be my issue. Any chance you can assist? Link to comment
accd Posted December 9, 2018 Share Posted December 9, 2018 (edited) On 12/6/2018 at 8:56 PM, bmercier said: Can you check in ISY Portal if your ISY is indeed offline? Benoit Sorry for the delay... sick pet in the house and distracted. Yes, the portal won't even pull up the ISY. Actually, I believe I couldn't even reach it when I tried to use the Admin console. I seem to recall an error message indicating the ISY was offline. But I'll double check next time. This last time the admin console wouldn't even open until I did the reboot. Just unplugged the power and plugged back in. I even assigned a static IP address in my router. Seems to be around the same time every night/day??? Any thoughts? Is it possible the ISY is or has gone bad? Everything else works wonderfully. Thanks again, appreciate the help. Tony d Edited December 9, 2018 by accd additional info Link to comment
accd Posted December 9, 2018 Share Posted December 9, 2018 FYI, I believe I had this issue even before I did the latest firmware update thinking that the update may resolve. But no luck. Link to comment
Michel Kohanim Posted December 9, 2018 Share Posted December 9, 2018 @accd, Please send your error log to support@universal-devices.com. With kind regards, Michel Link to comment
accd Posted December 9, 2018 Share Posted December 9, 2018 Michel Just sent my error log in. Thanks in advance for the assist. Best Regards Tony D 1 Link to comment
JPark Posted June 19, 2020 Share Posted June 19, 2020 hello, i see this is an older thread, but but echo would not work with isy this morning. it says something like "something wrong. try disabling and re-enabling the skill." when i did that Amazon says "We were unable to link ISY Optimized for Smart Home V3 at this time." Any ideas? Thanks. Link to comment
waffles Posted June 19, 2020 Share Posted June 19, 2020 33 minutes ago, JPark said: hello, i see this is an older thread, but but echo would not work with isy this morning. it says something like "something wrong. try disabling and re-enabling the skill." when i did that Amazon says "We were unable to link ISY Optimized for Smart Home V3 at this time." Any ideas? Thanks. I am getting the same reply from the amazon lady. @Michel Kohanim is this anything on ISY's end? Link to comment
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