Jump to content

Portal down?


Recommended Posts

Is anyone else having portal issues?

My portal status in the AC shows connected, but when I log into the portal it is sometimes showing connected, and sometimes showing disconnected. I tried a reboot and no changes. Even when the portal shows connected I have no Google Home connection.

Thanks!

 

Update: I got two Google Home commands to go through, now it has stopped working again. I did have both the AC and portal showing connected, but now the AC status still shows connected, but portal shows disconnected. 

 

Update 2.0: I managed to refresh my occupancy status via the portal/isy node server. But no Google Home commands working. I did have green status in the AC and portal. Then when I went to the Google Home tab in the portal I got a programs not available error...and now the portal status if offline, but green in the AC.

Link to comment

 

4 minutes ago, Michel Kohanim said:

@adamthp,

The first place to look is the error log. I suspect ISY has connectivity issues to the Internet.

With kind regards,
Michel

I have a whole bunch of these... repeated lots of times.

 

n 2019/02/11 10:13:55 AM    System    -10108    Check log    
Mon 2019/02/11 10:13:55 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=8
Mon 2019/02/11 10:13:55 AM    System    -10108    Check log    
Mon 2019/02/11 10:13:55 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=9
Mon 2019/02/11 10:13:55 AM    System    -10108    Check log    
Mon 2019/02/11 10:13:55 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=10
Mon 2019/02/11 10:13:55 AM    System    -10108    Check log    
Mon 2019/02/11 10:13:56 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=11
Mon 2019/02/11 10:13:56 AM    System    -10108    Check log    
Mon 2019/02/11 10:13:56 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=12
Mon 2019/02/11 10:13:56 AM    System    -10108    Check log    
Mon 2019/02/11 10:13:59 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=13
Mon 2019/02/11 10:13:59 AM    System    -10108    Check log    
Mon 2019/02/11 10:14:00 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=14
Mon 2019/02/11 10:14:00 AM    System    -10108    Check log    
Mon 2019/02/11 10:14:00 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=15
Mon 2019/02/11 10:14:00 AM    System    -10108    Check log    
Mon 2019/02/11 10:14:00 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=16
Mon 2019/02/11 10:14:00 AM    System    -10108    Check log    
Mon 2019/02/11 10:14:00 AM    System    -170001    [Auth:-10103] 52.54.245.47:443->35451, Num=17

Link to comment

hmmm

I deleted the Nest polyglot portal node server from my ISY before this all started. Now the polyglot home page just shows loading. At first I could see it was online in the background, and there was a stream of errors on the right side. Now it shows offline in the background, but still just shows loading.

Link to comment

@Michel Kohanim

 

Loading...

 
Logged in as: adamthp@gmail.com
Current ISY Alias: Home
UUID: 00:21:b9:02:49:1a
Firmware Version: 5.0.14

(c) 2018 UDI
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 
×
connection exceeded max re-tries. Aborting. Error: ESOCKETTIMEDOUT
 

 

Link to comment

@Michel Kohanim

I just wanted to check best practices. I have added a couple of new z-wave devices since my last backup. Is there any issue with restoring the previous backup? 

Is there a path for me to be able to reload this current configuration? I have been working on a bunch of programs lately, and if not I want to make sure and note all my changes now.

Thanks!

Link to comment

@Michel Kohanim

I removed both node servers from PGC, and they then removed themselves from the ISY. I then restored the backup I made this morning when this all started and everything is working!

I can log in to polyglot cloud with no errors. ( I no longer have any nodes installed.... but that was the point of removing the nest node this morning). Google Home commands and occupancy are working fine through the portal.

Thanks as always for taking the time to help! You really make owing an ISY so much more enjoyable knowing you're always quick to reply and work through issues, much appreciated.

 

Link to comment

Archived

This topic is now archived and is closed to further replies.


×
×
  • Create New...