redridge Posted March 25, 2019 Share Posted March 25, 2019 I've searched here and can't get anywhere near an answer. I mistakenly tried a 30 day free trial app MobilincX not realizing it was a $10/month subscription. Then it wouldn't work as my eKeypadISY app simply worked after finding my ISY. (I just recently after years have figured out how to neatly organize it) MobilincX required a purchase right away of a $1 basic portal of some kind, and once it found my ISY it bombarded me with a screen icon for every keypadlinc button, and they do nothing. I am not ready for diving into another app or paying $10/month for one so I canceled my trial subscription but I see no way to disable/delete this $1 portal enabling module to mobilinc. I paid $20 once for eKeypadISY 5 years ago. How do I disable or delete this software module? TIA! Link to comment
MWareman Posted March 25, 2019 Share Posted March 25, 2019 Email UDI support with your ISY UUID and I’m sure they will handle it quickly for you...https://www.universal-devices.com/contact-us/ Link to comment
lilyoyo1 Posted March 26, 2019 Share Posted March 26, 2019 I believe you would need to contact mobility c as UDI has nothing to do with 3rd party stuff. Link to comment
MWareman Posted March 26, 2019 Share Posted March 26, 2019 8 minutes ago, lilyoyo1 said: I believe you would need to contact mobility c as UDI has nothing to do with 3rd party stuff. The $10/month Mobilinc subscription is Mobilinc. That can be cancelled in-app I believe. The $1 portal enabling module is a UDI item - and UDI would be able to help there. Link to comment
redridge Posted March 26, 2019 Author Share Posted March 26, 2019 Thank you I did both. Had very prompt help from Michel @ UDI; was presented with an uninstall prompt then another reboot and it was gone. I have a lot to learn. Appreciate the brain trust here on the forum, will try to read more and ask less. Link to comment
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