After a firmware update, I can't sign back in using my past user and password.  What is the default?

When this happens, typically the credentials revert to admin / admin. Then change back to what you want

Paul

1 minute ago, ingeborgdot said:

After a firmware update, I can't sign back in using my past user and password.  What is the default?

 

Edited April 22, 20196 yr by paulbates

I put in admin/admin but it won't work.

It now says things like Failed to validate certificate.  ???????????????

Did you download the version of Admin Console you are upgrading to? If not, download the right version.

Paul

Yes, I did.

What was the version you were upgrading from, and what version are you upgrading to?

Paul

I went from 4.76 or something like that to 5.02.

The most current version of the 5.x branch is 5.0.15a, located here. That is the only version to consider at this point.

To address where you are right now, my recommendation is to

• Follow the directions to Factory reset the ISY located here
• Use the launcher to get the latest admin console (it will be admin/admin) This is a link to download the launcher file
• Restore your current backup of your ISY prior to attempting to upgrade
• Make sure everything's working
• Follow the directions to the link on the top to go directly to 5.0.15a

Paul

Edited April 22, 20196 yr by paulbates

But it says in order to update to some of those I had to have these other ones installed first.  Am I reading that wrong?

You can go from where you are directly to 5.0.15a, once you get your ISY back to a known state in V4 version you were on

Okay.

Is there something special I need to do?  Or is it just manually?  It has been so long since I have updated, I've forgotten.

That worked.  Now, how do I get it to launch directly like I had it before?  I'll keep looking.  I like it in my taskbar to just click on and go. 

I got it.  Thanks for your help.