502ss Posted July 15, 2019 Share Posted July 15, 2019 about 1.5 weeks ago my ISY started acting up. alerts not working, variables not updating etc. This happened for a couple days before I was able to login to the admin console. When I did I noticed it was much worse. It looked like my ISY had reset to factory. All of my Insteon devices were there but all my programs, variables, configurations (even my password was reset). I assumed there was some sort of corruption so I performed a factory reset and attempted to perform a restore and I just get a bunch of errors like "unable to read config", "unable to clear config". I tried to open the error logs and get an error stating "could not open file /LOG/ERRORA.LOG". I then tried to format the SD card by telnetting into the ISY. While it looks like it formats, I never see the "goodbye" message in the terminal window like the documentation states and instead the session simply terminates. After preforming this I still cannot perform a restore. I did open a ticket with UDI when all of this started but I have not had much luck getting any progress on the ticket so I figured I could come here! Is it possible that the memory card has physically failed? Any way to test this in the ISY or what to look for if I remove it and put it in my computer? I haven't opened up my ISY yet but anyone know exactly what type of Memory card it takes and its capacity so I can get a replacement ordered online? FYI - I have an ISY 994i (1120) currently running Firmware 4.6.2 Any help would be appreciated! Thanks Jim Link to comment
jec6613 Posted July 15, 2019 Share Posted July 15, 2019 At this point, SD cards are cheap and your config is wiped anyway, I'd replace it. Link to comment
Michel Kohanim Posted July 15, 2019 Share Posted July 15, 2019 @502ss, Jim, not sure what you mean you have not had much progress with the ticket. What's the ticket #? In all likelihood, your SD Card is defective. You need to install a new SD Card, reinstall the firmware then restore your backup. With kind regards, Michel Link to comment
paulbates Posted July 15, 2019 Share Posted July 15, 2019 This includes the directions for replacing the card and restoring your ISY Link to comment
mwester Posted July 15, 2019 Share Posted July 15, 2019 I'd also make a point to swap the power supply and see if it might be a marginal power supply -- they've been known to cause all sorts of mayhem as they go bad. The ISY can take a wide range of input voltage, so you should easily be able to find one you can "borrow" from something else in the house for a test. Link to comment
502ss Posted July 15, 2019 Author Share Posted July 15, 2019 5 hours ago, Michel Kohanim said: @502ss, Jim, not sure what you mean you have not had much progress with the ticket. What's the ticket #? In all likelihood, your SD Card is defective. You need to install a new SD Card, reinstall the firmware then restore your backup. With kind regards, Michel Ticket 2148 opened on July 8th Thanks for the response, I will open it up to see memory card capacity and order a new one! Link to comment
Michel Kohanim Posted July 16, 2019 Share Posted July 16, 2019 @502ss As mentioned on the ticket, when you format the SD Card, YOU MUST reinstall the firmware. Never heard back from you. With kind regards, Michel Link to comment
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