I have configured one of my ISY99s for internet access. I can connect to the ISY remotely and the HTML interface seems to be working correctly. However, when I open the administrative console I get the proper window (menus and tabs as expected) but it does not seem to be connected to the ISY - all screens (Main, program Summary, etc.) under the tabs are blank and Help->About just returns the copyright notice.

 

What am I doing wrong? I am running Java 1.6.0_14-b08 and have cleared the cache.

Update:

 

I only get the blank console when I access from work. When I access from home (via internet) I get certificate warnings but I can open the console. Possible firewall problem at work?

Hi Mike -

 

Yes, more than likely. Cert warnings are normal, but a blank console is not. Could be work blocking traffic on a hardware firewall, or possibly a software firewall installed on that particular PC.

 

Do you have the latest Java installed on that PC?

I have Java 1.6.0_14-b08 installed.

 

The ISY is at a remote location. Normally from home I access via VPN (I have a tunnel between my home network and the remote network via VPN routers) and so have no security warnings. If I go through the internet the sequence is:

 

(1) Direct browser to https://xxx.gotdns.com

(2) Get a cert warning, proceed anyway

(3) Get the login window

(4) Log in, opens HTML interface

(5) Hit "Administrative Console"

(6) Get another cert warning, proceed anyway

(7) Get the second login window

( Get the administrative console with a warning about a security risk with no cert

(9) Good to go

 

From work (1) through (5) are the same, but

 

(6) Administrative console window opens, but with blank panels as previously described - no cert warning, no login window

Then I would have to suspect that a hardware or software firewall at your work location is interferring.

I have Java 1.6.0_14-b08 installed.

 

The ISY is at a remote location. Normally from home I access via VPN (I have a tunnel between my home network and the remote network via VPN routers) and so have no security warnings. If I go through the internet the sequence is:

 

(1) Direct browser to https://xxx.gotdns.com

(2) Get a cert warning, proceed anyway

(3) Get the login window

(4) Log in, opens HTML interface

(5) Hit "Administrative Console"

(6) Get another cert warning, proceed anyway

(7) Get the second login window

( Get the administrative console with a warning about a security risk with no cert

(9) Good to go

 

From work (1) through (5) are the same, but

 

(6) Administrative console window opens, but with blank panels as previously described - no cert warning, no login window

 

It appears your ISY does not have a certificate (other than the default) installed (step 7 above). When you are on location, you should install a certificate (can't be done remotely).

 

When your browser presents the certificate warnings, you can choose to accept the certificate permanently, after which you should no longer see the warnings.