Problem saving a Motion-Sensor triggered Alexa Routine

[gviliunas]

FYI: This is a copy of an issue that I posted on Amazon's support page. I am posting this here in case anyone has the same problem. In my Amazon post, I didn't mention I was using the ISY portal to provide the trigger. The device status shown in the Alexa app correctly followed the status of the portal-linked state variable so I didn't want to confuse the Amazon folks. This seems clearly to be an Amazon / Alexa app issue.

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-I have been using Routines for many months and have many motion-sensor triggered Routines that work properly.

Today I tried to create a new simple Routine: When <my motion sensor> is active then Announce "The door is open" on all Alexa devices

 

When I try to save this, I get a pop-up:  "There was a problem creating this routine"

 

Things that I have tried:

    -  Create a simple routine: If I say: "Alexa, test routine"  Then say "Test"   -  This works as expected.

    -  Checked devices in the Alexa app and can see my motion sensor trigger and reset properly in the app. - Works as expected

    -  Verified that some of my existing motion-sensor triggered Routines still work.  -  Yes, these still work.

    -  Uninstall and re-Install the Alexa app.  -  No Change

    -  Forget the motion sensor and then discover it again with a different trigger setting.  -  No Change

    -  Rebooted my router and verified that both android phone and Alexa devices are on the same network.  -  No Change

 

The problem seems to be with saving new Routines that involve motion-sensor-type device triggers.

I noticed that my android Alexa app was updated 2 days ago. Could this have any bearing on the problem?

Are there any suggestions for further troubleshooting?

Are there any details as to what the error:  "There was a problem creating this routine" means?

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New information:

I have an old iOS phone with no SIM but access to my WIFI network and an old version of the Alexa app. I just tried creating the Routine as described above using this iOS phone and I WAS SUCCESSFUL. It appears the the android Alexa app update that I received 2 days ago may have broken Alexa motion-sensor triggered Routines.

 

Edited August 21, 2019 by gviliunas

[larryllix]

I had a lot of problems as well as parts of the Alexa app missing while running Android 4.x. Somebody finally identified the app info in the Play Store states Android 5.x and higher. I also had many problems with routine recognising non_US spellings but that was for vocal recognition and they always saved OK without any notification of future failures coming.

[macjeff]

I have the same issue.  Was working until my iOS app updated.  Just contacted Amazon and created a ticket.  Its ONLY with routines that contain motion sensors which are all from the ISY.   So not sure if its a portal issue or issue on their end.  They said they had 1 other report but not sure if that person used ISY.

 

 

[simplextech]

Issues are being reported across several platforms for Alexa routines.  Reports from Hubitat and HomeSeer users that I've seen so far.

[danielt]

Looks to be fixed with Alexa app update that come out this morning.