smarthome_newbie Posted November 6, 2019 Posted November 6, 2019 After adding address of device and selecting "ok", the dialog box disappears and the device is not added. I put it in linking mode, went to link management and selected add new device. I believe I'm doing it correctly. Any ideas?
lilyoyo1 Posted November 6, 2019 Posted November 6, 2019 Choose the sensor you're using from the do down. Also make sure your UI and firmware match
smarthome_newbie Posted November 6, 2019 Author Posted November 6, 2019 2 minutes ago, lilyoyo1 said: Choose the sensor you're using from the do down. Also make sure your UI and firmware match I chose the correct sensor from the drop down. I am able to add a motion sensor so I assume UI and firmware match. Thoughts?
smarthome_newbie Posted November 6, 2019 Author Posted November 6, 2019 10 minutes ago, lilyoyo1 said: Was it in linking mode before you hit ok Yes.
lilyoyo1 Posted November 6, 2019 Posted November 6, 2019 If you're sure about your ISY, I would restart the admin console, factory reset the device and try again
smarthome_newbie Posted November 6, 2019 Author Posted November 6, 2019 51 minutes ago, lilyoyo1 said: If you're sure about your ISY, I would restart the admin console, factory reset the device and try again Tried that. Any other suggestions? Thanks.
larryllix Posted November 6, 2019 Posted November 6, 2019 12 hours ago, smarthome_newbie said: I chose the correct sensor from the drop down. I am able to add a motion sensor so I assume UI and firmware match. Thoughts? Don't assume as it may not be related. Just click on the help | about menu at the top of admin console.
smarthome_newbie Posted November 7, 2019 Author Posted November 7, 2019 12 hours ago, larryllix said: Don't assume as it may not be related. Just click on the help | about menu at the top of admin console. Both are v.5.0.15A. I have also cleared my Java cache. Still no luck.
lilyoyo1 Posted November 7, 2019 Posted November 7, 2019 Are you sure that device isn't already in the device tree? What are the exact steps that you took to add the device (I'm chronological order). Complete details are needed
smarthome_newbie Posted November 7, 2019 Author Posted November 7, 2019 22 hours ago, lilyoyo1 said: Are you sure that device isn't already in the device tree? What are the exact steps that you took to add the device (I'm chronological order). Complete details are needed Select new Insteon device in admin console. Enter address found on back of device. Name the device. Select model number then okay. Put device in communication mode then OK. Nothing happens. Device is not in tree. I tried another device, same model, with same result.
lilyoyo1 Posted November 7, 2019 Posted November 7, 2019 Choose the add a sensor option then choose the sensor type you are adding. If that doesn't work you'll need to submit a ticket.
gviliunas Posted November 8, 2019 Posted November 8, 2019 You can try factory resetting the sensor and then go to Link Management and select to Link a Sensor / Open/Close Sensor. I ran into an issue awhile back related to old vs. new open/close sensors. If I explicitly identified the sensor in the drop-down, it would not link but if I used "Link a Sensor", it worked.
smarthome_newbie Posted November 8, 2019 Author Posted November 8, 2019 1 hour ago, lilyoyo1 said: Choose the add a sensor option then choose the sensor type you are adding. If that doesn't work you'll need to submit a ticket. Didn't work. Submit ticket to whom?
gviliunas Posted November 8, 2019 Posted November 8, 2019 You should open your event viewer, set it for level-3 and then try to link the open/close sensor again. If it doesn't work, you can save the log and then submit a ticket by navigating to here: https://www.universal-devices.com/contact-us There is a link in the middle of the page to submit a new ticket. Also be sure to provide the version of ISY and model of open/close sensor you are trying to link.
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