srjacob Posted January 3, 2020 Posted January 3, 2020 I am having difficulty with Agave talking to my ELK module and talking to multiple ISY devices. I have emailed the developer several times, but no answer. Is Agave abandonware?
James Peterson Posted January 3, 2020 Posted January 3, 2020 Hi srjacob~ I am not seeing any support emails from you in our system. But, as far as I know Agave is working just fine with ELK. As for multiple ISYs you are recommended using the Profiles build into Agave.
srjacob Posted January 3, 2020 Author Posted January 3, 2020 Well, I sent several, without any response. I have a number of issues with ELK and Agave, as well as Agave having problems with handling 2 ISYs (using the built-in profiles). What is the best way to get support from you guys?
larryllix Posted January 4, 2020 Posted January 4, 2020 3 hours ago, srjacob said: Well, I sent several, without any response. I have a number of issues with ELK and Agave, as well as Agave having problems with handling 2 ISYs (using the built-in profiles). What is the best way to get support from you guys? Use the @username syntax with the code writer's forum name in your posts or answer his post (above) starting with the "quote" button. (like I just did to you).
MWareman Posted January 4, 2020 Posted January 4, 2020 Well, I sent several, without any response. I have a number of issues with ELK and Agave, as well as Agave having problems with handling 2 ISYs (using the built-in profiles). What is the best way to get support from you guys? James is the author - and he said that he does not see any emails. Maybe it’s a spam filter issue...As a user of Agave and ISY with the ELK module (and multiple ISYs) - I can also attest to it working just fine.
srjacob Posted January 4, 2020 Author Posted January 4, 2020 Well, it isn't working fine for me. I just wanted some tech support, but didn't get any.
MWareman Posted January 4, 2020 Posted January 4, 2020 1 hour ago, srjacob said: Well, it isn't working fine for me. I just wanted some tech support, but didn't get any. Given he has not yet seen your help request via email - did you try this: https://www.agaveha.com/docs/contact/ ?
James Peterson Posted January 4, 2020 Posted January 4, 2020 16 hours ago, srjacob said: Well, I sent several, without any response. I have a number of issues with ELK and Agave, as well as Agave having problems with handling 2 ISYs (using the built-in profiles). What is the best way to get support from you guys? Please send an email to support@agaveha.com or just post details of your issues here in the forum.
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