problems logging into ISY and problem with polisy

[Blackbird]

 

Polisy wasnt workink and it said "ISY was not automatically discovered"  I then went to open the ISY with the ISY finder and the icon wouldnt work and a java message popped up saying the shortcut doesnt exist.  I searched for the launcher link and downloaded it and ran it.  A popup came up that said "Iced Tea Web"  What the heck is that?  Then I see a new security warning asking to give permission to add the shortcut.  I click ok and try to log into the ISY and nothing happens.  If my firewall is blocking it, what is the name that i have to allow?

Whats going on?

[Bumbershoot]

You might have a couple of things going on.  If Polisy can't find the ISY (I assume that it was communicating with your ISY as some point), you might want to look into you network environment.  Very likely something has changed -- maybe a new IP address for your ISY, new firewall rules/software, new router?

IcedTea is a free, open source implementation of the Java platform, using OpenJDK.  IcedTea-Web is a browser plugin.  If you're running a Linux distribution as your desktop OS from which you launch the Admin Console, then you may very well run it using IcedTea.  If you're not running Linux as your desktop OS (and even if you are), you will probably have better luck running the AC using Oracle Java.

I have no idea how you would have gotten IcedTea on your machine if you're not running Linux.  I have been able to successfully run the AC on Linux using the '--nosecurity' flag:

If you can log into your Polisy vis SSH and ping your ISY, then I'd be looking at software (firewall, anti-virus, etc.) as the cause of the problems.  If you can't ping your ISY, then I'd start looking at your networking setup.

[Teken]

7 hours ago, Blackbird said:

 

Polisy wasnt workink and it said "ISY was not automatically discovered"  I then went to open the ISY with the ISY finder and the icon wouldnt work and a java message popped up saying the shortcut doesnt exist.  I searched for the launcher link and downloaded it and ran it.  A popup came up that said "Iced Tea Web"  What the heck is that?  Then I see a new security warning asking to give permission to add the shortcut.  I click ok and try to log into the ISY and nothing happens.  If my firewall is blocking it, what is the name that i have to allow?

Whats going on?

Also the most common reason the short cut may disappear, or not work, is when you upgrade the firmware and follow the process of clearing out the Java cache. That normally deletes the finder from the desktop but in the same vain the last step is to start / invoke the new one so it can pop up and insert it on to the desktop again. Another thing is if you set up both WiFi and Ethernet on the Polyisy this may cause you to not be able to connect to one another.

I noticed some odd behavior where the WiFi I defined would not always show up and the system would simply display *Available* networks opposed to the one that was selected. When I tabbed over through the Polyisy system and back to the network tab it would show eventually. If you have both connections active it will cost you nothing to disable the WiFi and see what happens.

[Blackbird]

I did update java so maybe that was the cause.  I got the new finder icon on the desktop but when I try to select my isy nothing happens.  The login doesnt appear.

 

I never did setup wifi on the polisy.  Antennas are connected but I'm only using ethernet .

 

Thanks for the reply

 

[Teken]

17 minutes ago, Blackbird said:

I did update java so maybe that was the cause.  I got the new finder icon on the desktop but when I try to select my isy nothing happens.  The login doesnt appear.

 

I never did setup wifi on the polisy.  Antennas are connected but I'm only using ethernet .

 

Thanks for the reply

 

Just to be clear do when the finder comes up does it indicate the IP address of that controller? if not the worst case is you can add it to the finder and in later launches it will display it correctly. Lastly, you don't have to use the finder you can always follow the direct method outlined by the firmware release notes where you use the direct IP address to access the controller. 

http://your.isy.ip.address/admin.jnlp

[Blackbird]

It does show all of my isy info.

[Blackbird]

I worry that I might not have allowed it through the firewall.  It asked but then the popup disappeared before I clicked on it.  What is the name I need to look for in the firewall to allow?

[Teken]

4 minutes ago, Blackbird said:

I worry that I might not have allowed it through the firewall.  It asked but then the popup disappeared before I clicked on it.  What is the name I need to look for in the firewall to allow?

Let's start with the Java Console you have two options which is uninstall Java. Or select default all and have the prompts pop up again so pick whatever is easiest to do. Assuming you're referencing Windows Defender. Type firewall in the search field and it will display Windows Defender Firewall -> Allow an app or feature -> Find anything related to the ISY / Java and check mark what is appropriate.

Such as Private for whatever service(s) you wish to allow system access.  

[Blackbird]

2 hours ago, Bumbershoot said:

You might have a couple of things going on.  If Polisy can't find the ISY (I assume that it was communicating with your ISY as some point), you might want to look into you network environment.  Very likely something has changed -- maybe a new IP address for your ISY, new firewall rules/software, new router?

IcedTea is a free, open source implementation of the Java platform, using OpenJDK.  IcedTea-Web is a browser plugin.  If you're running a Linux distribution as your desktop OS from which you launch the Admin Console, then you may very well run it using IcedTea.  If you're not running Linux as your desktop OS (and even if you are), you will probably have better luck running the AC using Oracle Java.

I have no idea how you would have gotten IcedTea on your machine if you're not running Linux.  I have been able to successfully run the AC on Linux using the '--nosecurity' flag:

If you can log into your Polisy vis SSH and ping your ISY, then I'd be looking at software (firewall, anti-virus, etc.) as the cause of the problems.  If you can't ping your ISY, then I'd start looking at your networking setup.

When I click on this link https://isy.universal-devices.com/start.jnlp and i download the launcher then a popup comes on that says Iced Tea Web.  Then OpenJDK Platform binary asks  to have firewall allow.  I am on windows 10.  Should I be concerned about this?

[Blackbird]

21 minutes ago, Teken said:

Let's start with the Java Console you have two options which is uninstall Java. Or select default all and have the prompts pop up again so pick whatever is easiest to do. Assuming you're referencing Windows Defender. Type firewall in the search field and it will display Windows Defender Firewall -> Allow an app or feature -> Find anything related to the ISY / Java and check mark what is appropriate.

Such as Private for whatever service(s) you wish to allow system access.  

I uninstalled Java and reinstalled and now it works.  Now to figure out the Polisy problem

 

Thanks

[Teken]

6 minutes ago, Blackbird said:

I uninstalled Java and reinstalled and now it works.  Now to figure out the Polisy problem

 

Thanks

Awesome - What's going on with Polyisy? Can't connect to it via the browser? The ISY Series Controller doesn't connect the two together?

[Blackbird]

I just discovered that the issue with the polisy was that the IP of my ISY changed by 1 number.  Not sure why but after entering the new ISY IP, into the polisy settings, it now works.

Thanks guys for your help!

[Teken]

30 minutes ago, Blackbird said:

I just discovered that the issue with the polisy was that the IP of my ISY changed by 1 number.  Not sure why but after entering the new ISY IP, into the polisy settings, it now works.

Thanks guys for your help!

No worries, moving forward its best to reserve a DHCP address for any network appliance in your home. Going this route vs assigning a static IP address it avoids potential IP conflicts while also ensuring any network related changes are propagated without issues.

[Blackbird]

Thanks