ISY Not Displaying Device Status

[smokegrub]

I have an ISY located over 300 miles from where I am located. This morning none of my numerous devices were displaying their status. I turned on a couple of lights then used my Wyze cameras to see if they turned on. They did. I then turned them off and the cameras confirmed they were, in fact, off. Looking for suggestions as how I might deal with this problem of ISY not displaying the status of any devices. I need to do so remotely.

[Teken]

31 minutes ago, smokegrub said:

I have an ISY located over 300 miles from where I am located. This morning none of my numerous devices were displaying their status. I turned on a couple of lights then used my Wyze cameras to see if they turned on. They did. I then turned them off and the cameras confirmed they were, in fact, off. Looking for suggestions as how I might deal with this problem of ISY not displaying the status of any devices. I need to do so remotely.

@smokegrub

The most common reason for the 994 Series Controller not displaying the current status of hardware is if there was a power outage. If this condition happen all status will be lost until that device has been activated. Another possible root cause is if you disable the 3 AM Query all where the 994 Series Controller normally calls out to all devices as to their current operating status.

The last possible cause is a failing 2413S PLM and the system begins to drop hardware links / associations. If your 2413S PLM isn't on the latest 2.5 hardware revision the *A Typical* 2 year service life may be the root cause.

[Javi]

44 minutes ago, smokegrub said:

I have an ISY located over 300 miles from where I am located. This morning none of my numerous devices were displaying their status. I turned on a couple of lights then used my Wyze cameras to see if they turned on. They did. I then turned them off and the cameras confirmed they were, in fact, off. Looking for suggestions as how I might deal with this problem of ISY not displaying the status of any devices. I need to do so remotely.

How are you connecting to the ISY?   I am having errors with the portal socket connect today. Came here to see if it is just me

[dbuss]

I'm experiencing the same thing when logging in through the portal today. It seems to have corrected itself now.

I logged out and logged back in using the portal and the device status was not showing. I clicked on the programs tab and the programs loaded then the device status became available.

[Javi]

Ok not just me.  I have had this error all day but it has not resolved.  Rest working, but socket returns the following

Code 404

Error contacting sub.server:ETIMEOUT

 

@Michel Kohanim

 

[smokegrub]

I just returned home and checked the status of the remote ISY. All devices are now correctly reporting their status. From the other comments it seems apparent there was some problem with the portal connection. Thanks for the feedback.

[Javi]

All is good here also.  Although it would be nice to know what causes this error as this is the second day in the last month where I have encountered this error code.