MMAltair Posted March 21, 2020 Posted March 21, 2020 Hi, It's been awhile since I logged into the ISY Portal but when I tried it just now it says "access denied". I'm sure I'm using the correct password but went ahead and did a password reset and never receive the email notification. Is there currently a problem with the ISY Portal? Can others login to their accounts? My current Amazon Alexa functionality still works but I can't login to make changes. TIA Mike
tazman Posted March 21, 2020 Posted March 21, 2020 I just checked mine and I was able to log in without any issue. Sorry I can't help with your issue though.
MrBill Posted March 21, 2020 Posted March 21, 2020 You should open a ticket, to save time be sure to include your UUID from the admin console (Help > About). support@universal-devices.com
larryllix Posted March 21, 2020 Posted March 21, 2020 IIRC it's not the same credentials as your ISY but rather your UDI credentials.Sent using Tapatalk
MMAltair Posted March 21, 2020 Author Posted March 21, 2020 Thanks for the responses. I will try and open a support ticket to get it resolved. Best regards Mike
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