bmercier Posted April 10, 2020 Share Posted April 10, 2020 Hello everyone, We will have a maintenance this Sunday 04-12-2020 at 5:00 AM PDT which will last for up to 1 hour. During this period, your ISY will disconnect for a few brief moments. New feature: Hint Editor: Under Connectivity there will be a new option which allows to manually edit the "Hint" of a Nodeserver node. Maintenance: Install OS patches Benoit Link to comment
btreinders Posted April 12, 2020 Share Posted April 12, 2020 @bmercier Has the maintenance completed? It's noon central and the portal says my ISY is offline and I have rebooted it twice. No joy. Link to comment
waffles Posted April 12, 2020 Share Posted April 12, 2020 Just found this thread, as my ISY has gone offline a little while ago (green dot in ISY portal still there, but lost connection to Amazon, Google, etc. @bmercier; I believe the thread title should say 04 (April), not 03 (March), correct? Link to comment
MrBill Posted April 12, 2020 Share Posted April 12, 2020 I probably should have made the above post in this thread instead. my theory is ISY's that have been restarted can't re-connect to the portal, but if the ISY was already connected before this morning it stayed connected. Link to comment
JSylvia007 Posted April 12, 2020 Share Posted April 12, 2020 So... It's now 1436 EST and I've also noticed that my ISY has dropped offline effectively breaking all of my smart home integrations like Alexa... What's the status on bringing this back up? Silence from the organization on something like this is completely unacceptable. Additionally, simply notifying users via a form post and not an email is additionally unacceptable. Link to comment
ryanmccluretx Posted April 12, 2020 Share Posted April 12, 2020 24 minutes ago, MrBill said: I probably should have made the above post in this thread instead. my theory is ISY's that have been restarted can't re-connect to the portal, but if the ISY was already connected before this morning it stayed connected. So is yours online with ISY portal and working with Alexa? And if so you believe this is because you didn't restart yours? Mine was working before this morning. But I did restart it this morning. Link to comment
JSylvia007 Posted April 12, 2020 Share Posted April 12, 2020 26 minutes ago, MrBill said: I probably should have made the above post in this thread instead. my theory is ISY's that have been restarted can't re-connect to the portal, but if the ISY was already connected before this morning it stayed connected. For what it's worth, mine was working for a couple weeks without a restart. It dropped off all by itself earlier this afternoon and still isn't back. I've tried rebooting twice. Link to comment
MrBill Posted April 12, 2020 Share Posted April 12, 2020 2 minutes ago, ryanmccluretx said: So is yours online with ISY portal and working with Alexa? And if so you believe this is because you didn't restart yours? Mine was working before this morning. But I did restart it this morning. Correct. my isy is connected to the portal and alexa is working as well. my isy has not been restarted today. Link to comment
ryanmccluretx Posted April 12, 2020 Share Posted April 12, 2020 2 minutes ago, MrBill said: Correct. my isy is connected to the portal and alexa is working as well. my isy has not been restarted today. What firmware are you on? Link to comment
ryanmccluretx Posted April 12, 2020 Share Posted April 12, 2020 3 minutes ago, JSylvia007 said: For what it's worth, mine was working for a couple weeks without a restart. It dropped off all by itself earlier this afternoon and still isn't back. I've tried rebooting twice. What firmware are you running? Link to comment
JSylvia007 Posted April 12, 2020 Share Posted April 12, 2020 1 minute ago, ryanmccluretx said: What firmware are you running? I have been on v5.0.16C since 17-MAR. I thought it was less than that, but apparently it was about a month ago that I upgraded. Link to comment
waffles Posted April 12, 2020 Share Posted April 12, 2020 1 minute ago, JSylvia007 said: I have been on v5.0.16C ... Same here, ever since it was released. (I am also offline as of an hour or so ago.) Link to comment
MrBill Posted April 12, 2020 Share Posted April 12, 2020 5 minutes ago, ryanmccluretx said: What firmware are you on? I've been on v5.0.16C since 3days after it's release. My ISY was last restarted a week ago exactly, I just looked it was literally this time of day last Sunday. Link to comment
MrBill Posted April 12, 2020 Share Posted April 12, 2020 3 minutes ago, waffles said: Same here, ever since it was released. (I am also offline as of an hour or so ago.) have you restarted or upgraded your ISY today? Link to comment
waffles Posted April 12, 2020 Share Posted April 12, 2020 Just now, MrBill said: have you restarted or upgraded your ISY today? I did restart today AFTER I had lost connection. Link to comment
Bigm Posted April 12, 2020 Share Posted April 12, 2020 Hi. I have the same problem. On version 5.0.15A Link to comment
JSylvia007 Posted April 12, 2020 Share Posted April 12, 2020 I submitted a support ticket and they indicated that they are looking into the issue now. Link to comment
Michel Kohanim Posted April 12, 2020 Share Posted April 12, 2020 Hello all, Sincere apologies for the interruption in service. One of the proxy servers had to be migrated and thus the reason for this issue affecting only a certain number of folks (those that were connected to this proxy server). Things should go back to normal shortly on their own. If you have not done so, please reboot your ISY; this will cause ISY to connect to the working proxy. With kind regards, Michel Link to comment
PurdueGuy Posted April 12, 2020 Share Posted April 12, 2020 I am on 5..0.16C. Portal shows "ISY online since 12:30:19 PDT" No reboots. Polyclot cloud shows all kinds of errors. Link to comment
JSylvia007 Posted April 12, 2020 Share Posted April 12, 2020 2 minutes ago, Michel Kohanim said: Hello all, Sincere apologies for the interruption in service. One of the proxy servers had to be migrated and thus the reason for this issue affecting only a certain number of folks (those that were connected to this proxy server). Things should go back to normal shortly on their own. If you have not done so, please reboot your ISY; this will cause ISY to connect to the working proxy. With kind regards, Michel Michael, what about those of us who have been rebooting for the last hour? I just rebooted mine a few minutes ago and it still hasn't come back online. When can we expect this problem to "sort itself out"? Link to comment
Michel Kohanim Posted April 12, 2020 Share Posted April 12, 2020 Hi @PurdueGuy, What errors are you getting in PGC? With kind regards, Michel Link to comment
Michel Kohanim Posted April 12, 2020 Share Posted April 12, 2020 @JSylvia007, I am so very sorry to hear. I think this is due to DNS propagation delays. Can you please reboot one more time and then send your error log to support@universal-devices.com? With kind regards, Michel Link to comment
PurdueGuy Posted April 12, 2020 Share Posted April 12, 2020 7 minutes ago, Michel Kohanim said: Hi @PurdueGuy, What errors are you getting in PGC? With kind regards, Michel I emailed you the screenshots. Requested ISY not online, etc. I've rebooted twice, waiting for the 2nd reboot to come back. Link to comment
PurdueGuy Posted April 12, 2020 Share Posted April 12, 2020 Also, Alex says "The hub that devices connects to is not responding..." Commands via Alexa (voice) worked about 20 minutes ago. Link to comment
Michel Kohanim Posted April 12, 2020 Share Posted April 12, 2020 @PurdueGuy, Thanks so very much! Got them all. I see the issue ... I think PGC is now bombarding ISY/ISY Portal. That's why Alexa worked for a few minutes. Looking into it as we speak. With kind regards, Michel Link to comment
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