TheSwartz Posted May 13, 2020 Posted May 13, 2020 (edited) I changed routers. Now using eero Pro. ISY is on 4.7.5. I had previously used a fixed IP with the ISY. I followed the instructions to factory reset at https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY Afterwards I cannot see the device on the list of connected devices on my router. So, I do not know it's IP address (if it has one) I cannot find the ISY in ISY Finder. Since I don't know it's IP address, I cannot manually search for it either. I have factory reset it a few times. I've reboot the router. Tried different ethernet cables. Tried plugging it directly into the router. When using a different app (FING) I don't think I'm seeing this device on the network on their either. Any other suggestions? FIXED After trying multiple times, literally trying one more time the next morning and I was able to reset it and find the device on the network. Just keep trying.... Edited May 13, 2020 by TheSwartz
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