I have two ISYs (Chesapeake and Wolf Creek) that normally display in the portal. I have travelled to the normally remote location (Wolf Creek). There, the Wolf Creek ISY displays properly in the Launcher; Chesapeake does not. I have updated JAVA and files as required. I have readded the Launcher and the Chesapeake ISY still does not display. Next steps?

 

Edited June 30, 20205 yr by smokegrub
Typos

You will need to go to your portal, select the Chesapeake ISY, in the "Select Tool" drop down menu select ISY Information from the Information tab, then copy the Admin Console URL:. Then open the ISY Launcher, select the add button and paste the Chesapeake URL into the space under "Enter the URL', then click "OK". You should now have the Chesapeake ISY in the ISY Launcher. Click on that URL to get to the Chesapeake ISY. Remember, you will need to use your ISY portal login credentials when logging in remotely to your ISY.

Thanks. Problem resolved.