It's in the title - I am running ISY v 5.1.  With the 300 series module, everything was working - I performed an upgrade to the 500 series z-wave module and it appears everything is working except 1 device - the Aeotec Gen 5 Siren.  It won't update neighbors and I can't query it.  I did try to synchronize it.  I haven't tried turning on and off because of need for quiet this afternoon, but I am guessing it won't respond to that either.  I was hoping to try and upgrade to ISY V5.2 but would like to get this working.  Here's the event viewer for updating neighbors - thanks in advance for any suggestions:

Sat 08/29/2020 01:35:31 PM : [ZWAVE-UPDATE   5] Updating Neighbors for 'ZW 005 Siren' : working ...

Sat 08/29/2020 01:35:35 PM : [D2D EVENT   ] Event [n008_192168216] [GV0] [8] uom=56 prec=0

Sat 08/29/2020 01:35:35 PM : [n008_192168216]      GV0   8 (uom=56 prec=0)

Sat 08/29/2020 01:35:46 PM : [D2D EVENT   ] Event [n008_192168213] [GV0] [6] uom=56 prec=0

Sat 08/29/2020 01:35:46 PM : [n008_192168213]      GV0   6 (uom=56 prec=0)

Sat 08/29/2020 01:35:49 PM : [ZWAVE-UPDATE   5] Updating Neighbors for 'ZW 005 Siren' : Failed
 

And for querying the device (which results in a pop-up window "unable to communicate to zwave_005..."

Sat 08/29/2020 01:36:09 PM : [ZWAVE-WAKEUP   5.000] Query device ZW005_1

Sat 08/29/2020 01:36:09 PM : [ZWAVE-TE        ] [25/02] Binary Switch Get ACK,AUTO,EXPLORE To=0x05

Sat 08/29/2020 01:36:09 PM : [ZWAVE-TX ZW005_1] [98/40] Security Nonce Get ACK,AUTO,EXPLORE To=0x05

Sat 08/29/2020 01:36:12 PM : [ZWAVE-RX-ST     ] No Device Ack

Sat 08/29/2020 01:36:12 PM : [ZW-TX-FAILED] enc=Fail uid=5.0 cmd=0x25.02 SWITCH_BINARY

Sat 08/29/2020 01:36:12 PM : [ZWAVE-TX-E      ] ZWAVE-WAIT Waiting for retry 1 of 2

Sat 08/29/2020 01:36:13 PM : [ZWAVE-TE        ] [25/02] Binary Switch Get ACK,AUTO,EXPLORE To=0x05

Sat 08/29/2020 01:36:13 PM : [ZWAVE-TX ZW005_1] [98/40] Security Nonce Get ACK,AUTO,EXPLORE To=0x05

Sat 08/29/2020 01:36:13 PM : [D2D EVENT   ] Event [n010_259999] [CLITEMP] [106] uom=17 prec=0

Sat 08/29/2020 01:36:13 PM : [ n010_259999]  CLITEMP 106 (uom=17 prec=0)

Sat 08/29/2020 01:36:17 PM : [ZWAVE-RX-ST     ] No Device Ack

Sat 08/29/2020 01:36:17 PM : [ZW-TX-FAILED] enc=Fail uid=5.0 cmd=0x25.02 SWITCH_BINARY

Sat 08/29/2020 01:36:17 PM : [ZWAVE-TX-E      ] ZWAVE-WAIT Waiting for retry 2 of 2

Sat 08/29/2020 01:36:17 PM : [ZWAVE-TE        ] [25/02] Binary Switch Get ACK,AUTO,EXPLORE To=0x05

Sat 08/29/2020 01:36:17 PM : [ZWAVE-TX ZW005_1] [98/40] Security Nonce Get ACK,AUTO,EXPLORE To=0x05

Sat 08/29/2020 01:36:21 PM : [ZWAVE-RX-ST     ] No Device Ack

Sat 08/29/2020 01:36:21 PM : [ZW-TX-FAILED] enc=Fail uid=5.0 cmd=0x25.02 SWITCH_BINARY

Sat 08/29/2020 01:36:23 PM : [D2D EVENT   ] Event [n008_192168229] [GV0] [4] uom=56 prec=0

Sat 08/29/2020 01:36:23 PM : [n008_192168229]      GV0   4 (uom=56 prec=0)

Sat 08/29/2020 01:36:34 PM : [D2D EVENT   ] Event [n008_192168216] [GV0] [9] uom=56 prec=0

Sat 08/29/2020 01:36:34 PM : [n008_192168216]      GV0   9 (uom=56 prec=0)

Sat 08/29/2020 01:36:45 PM : [D2D EVENT   ] Event [n008_192168213] [GV0] [7] uom=56 prec=0

Sat 08/29/2020 01:36:45 PM : [n008_192168213]      GV0   7 (uom=56 prec=0)

Sat 08/29/2020 01:36:50 PM : [D2D EVENT   ] Event [n002_controller] [DOF] [0] uom=0 prec=-1

Sat 08/29/2020 01:36:50 PM : [n002_controller]      DOF   0

Sat 08/29/2020 01:36:54 PM : [D2D EVENT   ] Event [n003_harmonyctrl] [DON] [0] uom=0 prec=-1

Sat 08/29/2020 01:36:54 PM : [n003_harmonyctrl]      DON   0

Sat 08/29/2020 01:36:58 PM : [D2D EVENT   ] Event [n009_controller] [DOF] [0] uom=0 prec=-1

Sat 08/29/2020 01:36:58 PM : [n009_controller]      DOF   0

Sat 08/29/2020 01:36:59 PM : [D2D EVENT   ] Event [n009_t521774936778] [ST] [771] uom=17 prec=1

Sat 08/29/2020 01:36:59 PM : [n009_t521774936778]       ST 771 (uom=17 prec=1)

Sat 08/29/2020 01:36:59 PM : [D2D EVENT   ] Event [n009_s521774936778] [ST] [758] uom=17 prec=1

Sat 08/29/2020 01:36:59 PM : [n009_s521774936778]       ST 758 (uom=17 prec=1)

Sat 08/29/2020 01:36:59 PM : [D2D-CMP 0053] STS [n009_s521774936778] ST op=4 Event(val=758 uom=17 prec=1) <= Condition(val=750 uom=17 prec=1) --> false

Sat 08/29/2020 01:36:59 PM : [D2D-CMP 0094] STS [n009_s521774936778] ST op=3 Event(val=758 uom=17 prec=1) > Condition(val=750 uom=17 prec=1) --> true

Sat 08/29/2020 01:36:59 PM : [D2D-CMP 002D] STS [n009_s521774936778] ST op=5 Event(val=758 uom=17 prec=1) >= Condition(val=750 uom=17 prec=1) --> true

Sat 08/29/2020 01:36:59 PM : [D2D EVENT   ] Event [n009_t511814350459] [CLIHUM] [64] uom=22 prec=0

Sat 08/29/2020 01:36:59 PM : [n009_t511814350459]   CLIHUM  64 (uom=22 prec=0)

Sat 08/29/2020 01:36:59 PM : [D2D EVENT   ] Event [n009_s511814350459] [ST] [753] uom=17 prec=1

Sat 08/29/2020 01:36:59 PM : [n009_s511814350459]       ST 753 (uom=17 prec=1)

Sat 08/29/2020 01:37:00 PM : [D2D EVENT   ] Event [n009_s511814350459] [CLIHUM] [64] uom=22 prec=0

Sat 08/29/2020 01:37:00 PM : [n009_s511814350459]   CLIHUM  64 (uom=22 prec=0)

Sat 08/29/2020 01:37:00 PM : [D2D EVENT   ] Event [n009_rs_v9z5] [ST] [799] uom=17 prec=1

Edited August 29, 20205 yr by jtsao
add info

You need to update your ISY firmware and UI to 5.2.0

There are compatibility issues with the 500 series board and 5.1.0

"Please Note:  Due to reported issues, if you are not using a 500 Series Z-Wave board in your ISY then we do not recommend you upgrade to 5.1.0"

 

Thanks for the reply - unfortunately, that note came out after they had initially posted version 5.1 and I had already upgraded - I ended up having to factory reset and un-enroll and re-enroll all my z-wave devices after upgrading to 5.1 with the 300 series module.  Fortunately, I have a lot of insteon and only 11 z-wave devices.  After that, the z-wave devices were working better than ever with the 300 series module and v5.1.  After upgrading to the 500 series module, then the 1 device (siren) stopped working.  I did upgrade to 5.2 and it is still not working but the other devices seem good.  I don't understand the log file but it almost looks like the siren is not responding at all and this could just be a hardware failure.  Can anyone digest the log and advise?