phenneberry Posted August 12, 2021 Share Posted August 12, 2021 I have validated that ISY was clean after I removed Ecobee. When I go to the Polyglot cloud, install Ecobee on an available slot, the install goes fine. It states Ecobee has started, yet the status doesn't show it has, and no PIN provided. I've waited 12 minutes, no message, stopped it and restarted - still no status change and no PIN provided. Thoughts? Link to comment Share on other sites More sharing options...
Michel Kohanim Posted August 12, 2021 Share Posted August 12, 2021 @phenneberry, Please send the logs to support@universal-devices.com. With kind regards, Michel Link to comment Share on other sites More sharing options...
Jimbo.Automates Posted August 12, 2021 Share Posted August 12, 2021 Also, check the log. On occasion Polyglot doesn't display the notification with the PIN, but we also print the PIN to the log.Sent from my Pixel 3 XL using Tapatalk Link to comment Share on other sites More sharing options...
phenneberry Posted August 12, 2021 Share Posted August 12, 2021 Got it, that is where the PIN was, in the log file and not displayed on the window. Once the pin was entered, within a few minutes the status changed and all working. Much appreciated for your patience and suggestion to look in the log (again) I had checked it multiple times yesterday, only to see the error messages - but today all was good. Link to comment Share on other sites More sharing options...
greazer Posted October 10, 2021 Share Posted October 10, 2021 Where in the log is the PIN? I'm having a similar problem as @phenneberry Link to comment Share on other sites More sharing options...
greazer Posted October 10, 2021 Share Posted October 10, 2021 BTW, in the log I see: 2021-10-10 16:13:08,799 [NodeServer] [ERROR] ECO_CTR:Ecobee Controller:set_debug_mode: getDriver(GV2) failed Perhaps related somehow? Also (as I've tried doing this several times now), it seems that sometimes I get a link to authorize the connection to my ecobee account sometimes I don't (this is not the PIN link). This last time, I just copy/pasted the link specified in the log to authorize. Not sure if that's something that should work or not. Here's my latest log. Currently I'm seeing an "Ecobee Controller" in my ISY but I'm getting no prompts in the polyglot dashboard for the Ecobee NS. Thanks for any help! Link to comment Share on other sites More sharing options...
Jimbo.Automates Posted October 10, 2021 Share Posted October 10, 2021 There is an issue with Polyglot sometimes not displaying the messages, especially on PGC, so you have to look in the log and will see the link like: 2021-10-10 16:28:10,514 [NodeServer] [WARNING] No existing Authorization found, Please <a target="_blank" href="https://api.ecobee.com/authorize?response_type=code&client_id=eeRigKDRCmR0zaNvLGABRG4eLpEc7r34&redirect_uri=https://polyglot.isy.io/api/oauth/callback&state=ecobee-0021b9021948-3">Authorize access to your Ecobee Account</a> So, restart the nodeserver and wait to see the new link, if it doesn't show up on the UI then copy/paste that entire link in your browser within 10 minutes to authorize. - Jim Link to comment Share on other sites More sharing options...
greazer Posted October 10, 2021 Share Posted October 10, 2021 Thank you for the quick response! By "restart the nodeserver" I assume you mean "Stop", then "Start" on the polyglot-cloud UI? I did try authorizing by pasting the link (as I have before). And after that the nodes appear in my admin console as expected (though they have a lightbulb icon which I don't remember them having when this was working). However, I can't seem to access these nodes in a program like I used to. Also, I'm never prompted for a PIN. I'm guessing these two things are related? Link to comment Share on other sites More sharing options...
Jimbo.Automates Posted October 10, 2021 Share Posted October 10, 2021 Yes, PGC doesn't have restart, only stop and start.As mentioned in the other thread, PIN is no longer required on PGC.If you close and reopen the admin console do the icons look correct? Should also fix the program issue.Sent from my Pixel 3 XL using Tapatalk Link to comment Share on other sites More sharing options...
greazer Posted October 10, 2021 Share Posted October 10, 2021 Ah, yes! Thank you. I guess the key was to restart the admin console. That's one thing I hadn't been doing. ?♂️ Link to comment Share on other sites More sharing options...
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