My ISY-26 did not seem to be executing some of my programs. This system and devices have been running long term (a year or more) just fine.

 

I have done a "restore ISY", "restore Devices", "restore modem PLM". My programs are completely gone. The ISY-26 restore was done from a "backup ISY" from about a month ago.

 

I am running v2.7.0 software and have been for some time.

Hello drw,

 

I am so very sorry to hear this.

 

Please go to Tools | Diagnostics | PLM Status/Info. Let me know what you see please.

 

Do you have any older backups? There was a bug with some of the beta releases before 2.7.0 which did not save the programs. If you have an older backup, we can reconstruct the rest for you.

 

With kind regards,

Michel

My ISY-26 did not seem to be executing some of my programs. This system and devices have been running long term (a year or more) just fine.

 

I have done a "restore ISY", "restore Devices", "restore modem PLM". My programs are completely gone. The ISY-26 restore was done from a "backup ISY" from about a month ago.

 

I am running v2.7.0 software and have been for some time.

PLM Info/Status reports

C.A6.13 v63 / Connected

 

I have backups roughly every month since Nov 2008. I can't tell you when I last updated the firmware in the ISY-26.

 

I have one very old backup from Feb 2008 that has a slightly different file name than the more recent backups. (it's called ISY-JSDK-2.5.zip).

 

I may have some even older backups on another computer - not as easily obtained. And I am concerned that my programs may have changed since then - of course, I would prefer to use the newest backup possible since it will have my later tweaks.

Hello drw,

 

Would you be kind enough to send us (support@universal-devices.com) 3 of your last backups?

 

With kind regards,

Michel

 

PLM Info/Status reports

C.A6.13 v63 / Connected

 

I have backups roughly every month since Nov 2008. I can't tell you when I last updated the firmware in the ISY-26.

The last 3 backups have been sent.

 

I suspect that I upgraded to v2.7.0 in Feb 2009 when it was announced since it was an official release at that time.

Hello drw,

 

Got the backups and unfortunately none of them have the programs.

 

Two questions:

1. Is your unit ISY26 or 99?

2. What URL do you use to access your ISY?

 

With kind regards,

Michel

 

The last 3 backups have been sent.

 

I suspect that I upgraded to v2.7.0 in Feb 2009 when it was announced since it was an official release at that time.

It's an ISY-26.

 

Currently I use the URL

http://www.universal-devices.com/99i/

 

At some point earlier this year, I used the URL

file:///Users/davidward/Desktop/isy-1.jnlp

 

I have a Mac and have had some issues with the Administrative Console working properly so I switched URLs at some point. I don't know if I know the time when I switched URLs - there was some discussion in the Mac OS forum about improving the operation of the Admin Console.

 

I have just looked at my backups. Back in April the size of the "zip" file is bigger - 33 Kb. My later backups were 12Kb.

Could this bigger backup contain the program? Should I attempt a restore from the bigger backup?

Hello drw,

 

I think the URL which pointed to cache explains the issue.

 

Restoring the older backup means that you will lose all the changes made to your system since then. The best option would be as follows:

1. Restore the backup from April

2. Login, go to Program Details, Right Mouse Click on My Programs and choose Export ... save it to a file of your choice

3. Restore your most recent backup

4. Go to Program Details, Right Mouse Click on My Programs, choose Import and then choose the file saved in step 2

 

This way, you will have the latest system configuration but with an older programs configuration.

 

Again, I am so very sorry for the inconvenience.

 

With kind regards,

Michel

 

It's an ISY-26.

 

Currently I use the URL

http://www.universal-devices.com/99i/

 

At some point earlier this year, I used the URL

file:///Users/davidward/Desktop/isy-1.jnlp

 

I have a Mac and have had some issues with the Administrative Console working properly so I switched URLs at some point. I don't know if I know the time when I switched URLs - there was some discussion in the Mac OS forum about improving the operation of the Admin Console.

 

I have just looked at my backups. Back in April the size of the "zip" file is bigger - 33 Kb. My later backups were 12Kb.

Could this bigger backup contain the program? Should I attempt a restore from the bigger backup?

Ok. Thanks very much. I had already anticipated that the April backup was a complete one and had already done your step 1. I saw "restoring ...PGM"

 

I am now back in operation. I will do the rest of the steps.

 

I don't remember changes since April but they are probably small tweaks and not meaningful.

 

I should use the URL?

http://www.universal-devices.com/99i/

Hello drw,

 

Excellent. Yes, please use http://www.universal-devices.com/99i ... this URL will always have the Admin Console for the official release.

 

With kind regards,

Michel

 

Ok. Thanks very much. I had already anticipated that the April backup was a complete one and had already done your step 1. I saw "restoring ...PGM"

 

I am now back in operation. I will do the rest of the steps.

 

I don't remember changes since April but they are probably small tweaks and not meaningful.

 

I should use the URL?

http://www.universal-devices.com/99i/