I’m having problems with my new Z-Wave series 500 dongle and, if the issues cannot be resolved soon, I’m considering downwardly migrating from release 5.3.0 back to release 4.8.0 with the old series 300.

I’ve been a UDI/ISY user and advocate since 2012. It’s been a flexible, solid and stable platform from the start (only 2 or 3 hardware issues over 8 years of 24/7 use).

Here are my questions/concerns:

1.    If this topic has already been addressed could someone please direct me to that thread? I did a search but did not find specific answers.

2.    Is the process as simple as performing a factory reset on the ISY than restoring my release 4.8.0 ISY backup?

3.    When should the Z-Wave dongles be swapped out (prior to or after the factory reset)?

@JKilbourn,

I am so very sorry to hear. I know you have a ticket and Chris is working on resolving it. Regardless, if you want to go back, what you need to do is this:

1. Factory reset your ISY (make sure you have a good backup of both 5.x and 4.x)
2. Put the 300 series back
3. Downgrade to 4.8
4. Restore a 4.8 backup
5. Do Z-Wave | Tools | Synchronize | All
 

With kind regards,
Michel

Thank you Michel, you folks do a great job of customer service. I am having another issue with my account (not forum) log in and will be opening another ticket on that problem soon.

Thanks again for your assistance.

Regards