my hard-drive crashed and i had to start over with a new drive and a new version of windows 10.   I downloaded Java and followed instructions here:

pdf setup guide

when I get to clicking the link for the ...start.jnlp I have problems.  no desktop app is created.  when I create one, it is an internet explorer link like this:

 

 

and when i click it, it does this: 

 

 

and when I click "open" it does nothing.  any suggestions?

Edited December 3, 20204 yr by someguy

19 minutes ago, someguy said:

my hard-drive crashed and i had to start over with a new drive and a new version of windows 10.   I downloaded Java and followed instructions here:

pdf setup guide

when I get to clicking the link for the ...start.jnlp I have problems.  no desktop app is created.  when I create one, it is an internet explorer link like this:

 

 

and when i click it, it does this: 

 

 

and when I click "open" it does nothing.  any suggestions?

Here is the troubleshooting guide from the Wiki. Scroll down until you find your issue.

https://wiki.universal-devices.com/index.php?title=Main_Page#Troubleshooting_2

no luck trying these things.  by the way, I can access my isy using the "isy Launcher" from my other computers.  it is just this one that is troubled.  any other suggestions?

I had this same issue when I jumped to Windows 10.

You need to install Java for Windows before any of those instructions work.

Sounds like either a Java issue or a firewall issue.

PROBLEM SOLUTION HERE:

Superuser.com forum

Quote

Had this issue with an associate at my company. The problem was that the .jnlp application was only trying to open in IE instead of the Javaws aplication.

What I did was right click on the file > Open with > Browse > C:\Program Files (x86)\Java\jre1.8.0_221\bin\javaws

I also marked a check by the box that said set this as default app. The issue no longer affects us

this was what the problem was.  I fixed it using the above.  just posting it to help anyone else that might have the same problem.