Just recently I have had my static IP address changed by my Internet provider, and now my ISY shows OFFLINE.. Is there a way for me to update the ISY Portal regarding the update to my new static IP address for this all happened after I changed the static IP.

Thanks

Roman

56 minutes ago, Roman said:

Just recently I have had my static IP address changed by my Internet provider, and now my ISY shows OFFLINE.. Is there a way for me to update the ISY Portal regarding the update to my new static IP address for this all happened after I changed the static IP.

Thanks

Roman

Not elegant, but please try to reboot your ISY. That should work.

Benoit

Tried that, rebooted, router, server and ISY with no success ???  Nothing else changed, port forwarding is still in the router as before ??? Tried the obvious.. My other software I updated with then new Static IP and that works.. I did not see an area in the ISY Portal to be able to do so or within the ISY device itself....

 

Appreciate the response...

Very interesting, seems to be a DNS entry issue... My DNS was pointing to my server, like it always did.. for some reason after reading the below thread I inputted an external DNS entry 8.8.8.8 vs my internal server, and it seems to work now...

Why all of a sudden does the ISY have issues with my Internal DNS ????

 

 

Okay this is just weird... so now that I got it working with DNS entry 8.8.8.8 I thought why not just give it a try, so I switched back to my internal address of the so that the ISY now points back to my server.. and all is working... Very interesting...

 

Appreciate the insight from the above post... Helped.. though not the same but treated it as the same...

 

Roman

I’m not sure what weird DNS problem or routing issue you were having.  However the ISY is making an outbound connection to the portal, and doesn’t care what your IP address is.  You mention port forwarding is still set up but that also has nothing to do with the portal.  In fact, the one of the advantages of the portal is that you don’t need open ports/port forwarding.  

The portal truly doesn’t care what your IP address is.  I have a dual WAN router. If my primary connection goes down the router automatically failsover to LTE, at which point the IP changes of course. I’ve tested repeatedly the portal and ISY don’t care, after a very brief period offline at failover, the ISY reestablishes contact with the portal.

Sorta sounds like you are not using a DHCP reservation. I would suggest you configure your set up to match this:

https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Network_Settings