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2477S Rev 8.2 5228 not linking

GeorgeRode
in Insteon

Featured Replies

I just got  (2) 2477S Insteon switches (Rev 8.2 5228) from Smarthonme and tried to link.  Was not able to, tried everyway I know how.

I have an older 2477S, Rev 6.9 0415, it links without a hitch. 

Have Firmware and UI V5.3.0

Help

Edited by GeorgeRode
add info

  • Author

I know of 2 ways to link. One is on the drop down menu, pick the pairing, put in the address, name the device,  pick “discover”  or go through a very long list to find 2477S and pick that. As it was pairing, very quickly the message would be “can’t find Insteon engine”.

The other was is to put the switch in pairing more and have ISY search for it. Didn’t work. I tried on 2  new switches. 

Did both. Many times. BTW, I have over 40 Insteon switches in my home so the pairing is not new to me. 

 

I usually do it in my office, have made an extension cord that I hook the switch to so It’s easy. Did this in the office, close to the circuit breaker box and then in the same plug the PLM is plugged in to. None worked. I made sure that all electrical interference items were off, fluoresce lights were off. Tried many times.

 

Put a older 2477S switch, it paired in the office the first time.

 

4 hours ago, GeorgeRode said:

Last straw. I hope the folks see is and fix what the problem is. 

As per @lilyoyo1, all new Insteon devices need to be factory reset. One never knows what condition they are in when the arrive new.

A factory reset is recommended for all newly purchased Insteon Modules.

It is possible it got shipped with some test links in it and was not reset at the factory. A factory reset clears out any stray links and setting in it.

  • Author


Did the factory reset, 

  1. Disconnect your Wall Switch or Keypad from power by pulling the set button out

  2. Press and hold the set button

  3. Continue holding the set button until the beep stops If your device does not beep, hold the set button for ten seconds

  4. Release the set button. You should hear two beeps confirming that your Wall Switch or Keypad has been reset

Heard the 2 beeps,

 

Still get "Cannot determine Insteon Engine".  on both switches.

 

Kind of strange, when I called Smarthone tech service, made it real clear they do not support Universal -Devices... 

 

image.png.aee0cddb9a2bb0c3f9b977adb074f409.png

14 hours ago, GeorgeRode said:


Did the factory reset, 

  1. Disconnect your Wall Switch or Keypad from power by pulling the set button out

  2. Press and hold the set button

  3. Continue holding the set button until the beep stops If your device does not beep, hold the set button for ten seconds

  4. Release the set button. You should hear two beeps confirming that your Wall Switch or Keypad has been reset

Heard the 2 beeps,

 

Still get "Cannot determine Insteon Engine".  on both switches.

 

Kind of strange, when I called Smarthone tech service, made it real clear they do not support Universal -Devices... 

 

image.png.aee0cddb9a2bb0c3f9b977adb074f409.png

That error message means there's a communication issue. You can try manually linking the 2 devices to see if they look that way. If they do, then you know there is nothing wrong with the device

I'm not surprised customer support said they do not support the isy. UDI is a 3rd party system. When they had the support team in Irvine, many of them had isy's themselves which allowed them to learn how to use it. With them outsourcing customer support, they simply aren't on the same level. Besides basic support, they're worthless. Insteon took 100 steps back with that move.

 

Edited by lilyoyo1

  • Author

I can link the two switches together without a problem. 
Also I can put x-10 address in them without problem.

 

Keep in mind, I have an older 2477S, Rev 6.9 0415, it links without a hitch. I think that shows communication is happening in my environment 

The ISY is just not communicating with this newer version, Rev 8.2 5228

If you have not tried it yet.

You may want to open the Event Viewer in Level 3. Then try the process and see what the messages show. You should also be able to save the results in the Clipboard. So you can look at them more and maybe also post here.

49 minutes ago, GeorgeRode said:

I can link the two switches together without a problem. 
Also I can put x-10 address in them without problem.

 

Keep in mind, I have an older 2477S, Rev 6.9 0415, it links without a hitch. I think that shows communication is happening in my environment 

The ISY is just not communicating with this newer version, Rev 8.2 5228

If you can do all of that then they do work so now it's figuring out why is not working with the isy. Try your pigtail method on a different area

  • Author

I have tried the pigtail in 3 areas, in my office, by the panel and then next to the PLM, none worked. My $.02 worth, it's a problem with the ISY not being able to communicate with the newest version of these switches. The ISY works fine with my older switch as stared above. 

1 hour ago, GeorgeRode said:

I don't know how to "open in level 3"

Tools > Diagnostics > Event Viewer then in the window that pops up change the "Level" drop-down to "3. Device Communication Events."

  • Author

Thanks MrBill. This is all foreign to me. +

Sun 05/02/2021 08:56:41 AM : [58 58 ae    ] Added to list of devices to link to ISY

Sun 05/02/2021 08:56:41 AM : [INST-TX-I1  ] 02 62 58 58 AE 0F 0D 00

Sun 05/02/2021 08:56:41 AM : [INST-ACK    ] 02 62 58.58.AE 0F 0D 00 06                 (00)

Sun 05/02/2021 08:56:50 AM : [INST-TX-I1  ] 02 62 58 58 AE 0F 0D 00

Sun 05/02/2021 08:56:50 AM : [INST-ACK    ] 02 62 58.58.AE 0F 0D 00 06                 (00)

Sun 05/02/2021 08:56:59 AM : [INST-TX-I1  ] 02 62 58 58 AE 0F 0D 00

Sun 05/02/2021 08:56:59 AM : [INST-ACK    ] 02 62 58.58.AE 0F 0D 00 06                 (00)

Sun 05/02/2021 08:57:03 AM : [58 58 AE 0  ] Failed to add device, reason 3

Sun 05/02/2021 08:57:03 AM : [All         ] Writing 341 bytes to devices

Sun 05/02/2021 08:57:03 AM : [INST-TX-I1  ] 02 62 2E 8A 0B 0F 0D 00

Sun 05/02/2021 08:57:03 AM : [INST-ACK    ] 02 62 2E.8A.0B 0F 0D 00 06                 (00)

Sun 05/02/2021 08:57:12 AM : [INST-TX-I1  ] 02 62 2E 8A 0B 0F 0D 00

Sun 05/02/2021 08:57:12 AM : [INST-ACK    ] 02 62 2E.8A.0B 0F 0D 00 06                 (00)

Sun 05/02/2021 08:57:20 AM : [INST-SRX    ] 02 50 13.9C.1C 00.00.01 CB 13 00    LTOFFRR(00)

Sun 05/02/2021 08:57:20 AM : [Std-Group   ] 13.9C.1C-->Group=1, Max Hops=3, Hops Left=2

Sun 05/02/2021 08:57:20 AM : [D2D EVENT   ] Event [13 9C 1C 1] [DOF] [0] uom=0 prec=-1

Sun 05/02/2021 08:57:20 AM : [  13 9C 1C 1]      DOF   0

Sun 05/02/2021 08:57:20 AM : [D2D EVENT   ] Event [13 9C 1C 1] [ST] [0] uom=100 prec=0

Sun 05/02/2021 08:57:20 AM : [  13 9C 1C 1]       ST   0 (uom=100 prec=0)

Sun 05/02/2021 08:57:21 AM : [INST-SRX    ] 02 50 43.A2.DB 00.00.03 CB 13 00    LTOFFRR(00)

Sun 05/02/2021 08:57:21 AM : [Std-Group   ] 43.A2.DB-->Group=3, Max Hops=3, Hops Left=2

Sun 05/02/2021 08:57:21 AM : [D2D EVENT   ] Event [43 A2 DB 3] [DOF] [0] uom=0 prec=-1

Sun 05/02/2021 08:57:21 AM : [  43 A2 DB 3]      DOF   0

Sun 05/02/2021 08:57:21 AM : [D2D EVENT   ] Event [43 A2 DB 3] [ST] [0] uom=100 prec=0

Sun 05/02/2021 08:57:21 AM : [  43 A2 DB 3]       ST   0 (uom=100 prec=0)

Sun 05/02/2021 08:57:21 AM : [D2D EVENT   ] Event [43 A2 DB 1] [ST] [0] uom=100 prec=0

Sun 05/02/2021 08:57:21 AM : [  43 A2 DB 1]       ST   0 (uom=100 prec=0)

Sun 05/02/2021 08:57:21 AM : [D2D EVENT   ] Event [14 28 88 1] [ST] [0] uom=100 prec=0

Sun 05/02/2021 08:57:21 AM : [  14 28 88 1]       ST   0 (uom=100 prec=0)

Sun 05/02/2021 08:57:21 AM : [INST-TX-I1  ] 02 62 2E 8A 0B 0F 0D 00

Sun 05/02/2021 08:57:21 AM : [INST-ACK    ] 02 62 2E.8A.0B 0F 0D 00 06                 (00)

Sun 05/02/2021 08:57:21 AM : [INST-SRX    ] 02 50 43.A2.DB 44.CD.CF 45 13 03    LTOFFRR(03)

Sun 05/02/2021 08:57:21 AM : [Std-Cleanup ] 43.A2.DB-->ISY/PLM Group=3, Max Hops=1, Hops Left=1

Sun 05/02/2021 08:57:21 AM : [INST-DUP    ] Previous message ignored.

Sun 05/02/2021 08:57:25 AM : [INST-SRX    ] 02 50 43.A2.DB 13.04.03 CF 06 02           (02)

Sun 05/02/2021 08:57:25 AM : [Std-Group   ] 43.A2.DB-->13.04.03, Max Hops=3, Hops Left=3

Sun 05/02/2021 08:57:25 AM : [INST-INFO   ] Previous message ignored.

Sun 05/02/2021 08:57:29 AM : [INST-TX-I2CS] 02 62 2E 8A CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Sun 05/02/2021 08:57:29 AM : [INST-ACK    ] 02 62 2E.8A.CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Sun 05/02/2021 08:57:38 AM : [INST-TX-I2CS] 02 62 2E 8A CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Sun 05/02/2021 08:57:38 AM : [INST-ACK    ] 02 62 2E.8A.CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Sun 05/02/2021 08:57:42 AM : [INST-SRX    ] 02 50 14.E4.76 00.00.01 CB 11 00    LTONRR (00)

Sun 05/02/2021 08:57:42 AM : [Std-Group   ] 14.E4.76-->Group=1, Max Hops=3, Hops Left=2

Sun 05/02/2021 08:57:42 AM : [D2D EVENT   ] Event [14 E4 76 1] [DON] [0] uom=0 prec=-1

Sun 05/02/2021 08:57:42 AM : [  14 E4 76 1]      DON   0

Sun 05/02/2021 08:57:42 AM : [D2D EVENT   ] Event [14 E4 76 1] [ST] [255] uom=100 prec=0

Sun 05/02/2021 08:57:42 AM : [  14 E4 76 1]       ST 255 (uom=100 prec=0)

Sun 05/02/2021 08:57:42 AM : [INST-SRX    ] 02 50 14.E4.76 44.CD.CF 41 11 01    LTONRR (01)

Sun 05/02/2021 08:57:42 AM : [Std-Cleanup ] 14.E4.76-->ISY/PLM Group=1, Max Hops=1, Hops Left=0

Sun 05/02/2021 08:57:42 AM : [INST-DUP    ] Previous message ignored.

Sun 05/02/2021 08:57:47 AM : [INST-TX-I2CS] 02 62 2E 8A CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Sun 05/02/2021 08:57:47 AM : [INST-ACK    ] 02 62 2E.8A.CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Sun 05/02/2021 08:57:51 AM : [1C 45 8E 1  ] Link    2 : 0FE8 [E2012213B5FF0001] Writing [E2012213B5FF0001]

Sun 05/02/2021 08:57:51 AM : [INST-TX-I2  ] 02 62 1C 45 8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC

Sun 05/02/2021 08:57:51 AM : [INST-ACK    ] 02 62 1C.45.8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC 06        (00)

Sun 05/02/2021 08:58:00 AM : [INST-TX-I2  ] 02 62 1C 45 8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC

Sun 05/02/2021 08:58:00 AM : [INST-ACK    ] 02 62 1C.45.8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC 06        (00)

Sun 05/02/2021 08:58:09 AM : [INST-TX-I2  ] 02 62 1C 45 8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC

Sun 05/02/2021 08:58:09 AM : [INST-ACK    ] 02 62 1C.45.8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC 06        (00)

Sun 05/02/2021 08:58:13 AM : [1C 45 8E 1  ] Link    2 : 0FE8 [E2012213B5FF0001] *Failed Writing [E2012213B5FF0001]

Sun 05/02/2021 08:58:13 AM : [All         ] Writing 341 bytes to devices

Sun 05/02/2021 08:58:13 AM : [INST-TX-I1  ] 02 62 2E 8A 0B 0F 0D 00

Sun 05/02/2021 08:58:13 AM : [INST-ACK    ] 02 62 2E.8A.0B 0F 0D 00 06                 (00)

Sun 05/02/2021 08:58:22 AM : [INST-TX-I1  ] 02 62 2E 8A 0B 0F 0D 00

Sun 05/02/2021 08:58:22 AM : [INST-ACK    ] 02 62 2E.8A.0B 0F 0D 00 06                 (00)

Sun 05/02/2021 08:58:30 AM : [INST-TX-I1  ] 02 62 2E 8A 0B 0F 0D 00

Sun 05/02/2021 08:58:30 AM : [INST-ACK    ] 02 62 2E.8A.0B 0F 0D 00 06                 (00)

Sun 05/02/2021 08:58:34 AM : [INST-TX-I2CS] 02 62 2E 8A CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Sun 05/02/2021 08:58:35 AM : [INST-ACK    ] 02 62 2E.8A.CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Sun 05/02/2021 08:58:43 AM : [INST-TX-I2CS] 02 62 2E 8A CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Sun 05/02/2021 08:58:43 AM : [INST-ACK    ] 02 62 2E.8A.CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Sun 05/02/2021 08:58:52 AM : [INST-TX-I2CS] 02 62 2E 8A CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0

Sun 05/02/2021 08:58:52 AM : [INST-ACK    ] 02 62 2E.8A.CF 1F 2F 00 00 00 00 00 01 00 00 00 00 00 00 00 00 D0 06        (00)

Sun 05/02/2021 08:58:56 AM : [1C 45 8E 1  ] Link    2 : 0FE8 [E2012213B5FF0001] Writing [E2012213B5FF0001]

Sun 05/02/2021 08:58:56 AM : [INST-TX-I2  ] 02 62 1C 45 8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC

Sun 05/02/2021 08:58:56 AM : [INST-ACK    ] 02 62 1C.45.8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC 06        (00)

Sun 05/02/2021 08:59:05 AM : [INST-TX-I2  ] 02 62 1C 45 8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC

Sun 05/02/2021 08:59:05 AM : [INST-ACK    ] 02 62 1C.45.8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC 06        (00)

Sun 05/02/2021 08:59:14 AM : [INST-TX-I2  ] 02 62 1C 45 8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC

Sun 05/02/2021 08:59:14 AM : [INST-ACK    ] 02 62 1C.45.8E 1F 2F 00 00 02 0F EF 08 E2 01 22 13 B5 FF 00 01 FC 06        (00)

Sun 05/02/2021 08:59:18 AM : [1C 45 8E 1  ] Link    2 : 0FE8 [E2012213B5FF0001] *Failed Writing [E2012213B5FF0001]

58.58.AE  does not look like it is communicating back to the ISY. No INST-SRX Standard Insteon message received back from the ISY asking for the modules information. Like Category and Subcategory. To identify the module.

Are you sure you have the correct 6 digit ID. B and 8 sometimes can be misread.

2E.8A.0B is responding   "Sun 05/02/2021 08:57:20 AM : [INST-SRX    ] 02 50 13.9C.1C 00.00.01 CB 13 00    LTOFFRR(00)" INST-SRX is a message back from the device.

Edited by Brian H

    • Like 1

    Thank you for the update.

    You are not alone. So don't feel bad.

    The older version labels where even more difficult to see and read correctly. They also had a tendency to fall off.

    Let us know if you still can't link it.

    • Author
    5 minutes ago, Brian H said:

    Thank you for the update.

    You are not alone. So don't feel bad.

    The older version labels where even more difficult to see and read correctly. They also had a tendency to fall off.

    Let us know if you still can't link it.

    Thanks, I still feel bad.

     

    They both linked, had another 58.5b.a1 that didn't link, put in 58.58.a1 as the address too.

     

    Guest
    This topic is now closed to further replies.
    https://forum.universal-devices.com/topic/32539-2477s-rev-82-5228-not-linking/
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