n4bos Posted May 1, 2021 Share Posted May 1, 2021 I have a number of routines set up for my Amazon Echo in the portal. When I log in and go to "Connectivity" and then "Amazon Echo", it says "No data available in table". Oddly, the routines still work (voice command still works) but I have one command that it says there are multiple instances of and I can't see the list to correct the issue. Probably something simple but what am I missing? Thanks for any help, Steve Link to comment
bmercier Posted May 2, 2021 Share Posted May 2, 2021 On 5/1/2021 at 8:17 AM, n4bos said: I have a number of routines set up for my Amazon Echo in the portal. When I log in and go to "Connectivity" and then "Amazon Echo", it says "No data available in table". Oddly, the routines still work (voice command still works) but I have one command that it says there are multiple instances of and I can't see the list to correct the issue. Probably something simple but what am I missing? Thanks for any help, Steve Could you have logged in using the wrong account? Benoit Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 I don't think so... When I log in, I have the "Main Acct" and a sub account called "Shop Echo". If I click on "Shop Echo" all the routines for that Echo are there. If I click on "Main Acct". (or ALL) I get the "No data available in table" message. The strange thing is that the voice commands I set up under Main Acct still work, all except one. To fully explain, I have a 2450 IO Link that I use as a remote gate controller. My original 2450 stopped working so I replaced it with a new one and then the command "Turn on Gate Controller" wouldn't work any more. I could still control it in software however. I went to the Portal with plans to delete the original command and re do it with the new device in place, suspecting that the command was looking for the old device ID. That's when I found no listing for the commands. With that, I added a new command for the gate, and then I got a response from Echo saying, "I found more than one device with Gate Controller" but I can't see any of them except the last one I created. I deleted that one but I still get the duplicate message. I don't know if it's a bug in the software or if I am doing something wrong. Thus the question. Does that make sense??? Steve Link to comment
bmercier Posted May 2, 2021 Share Posted May 2, 2021 6 minutes ago, n4bos said: I don't think so... When I log in, I have the "Main Acct" and a sub account called "Shop Echo". If I click on "Shop Echo" all the routines for that Echo are there. If I click on "Main Acct". (or ALL) I get the "No data available in table" message. The strange thing is that the voice commands I set up under Main Acct still work, all except one. To fully explain, I have a 2450 IO Link that I use as a remote gate controller. My original 2450 stopped working so I replaced it with a new one and then the command "Turn on Gate Controller" wouldn't work any more. I could still control it in software however. I went to the Portal with plans to delete the original command and re do it with the new device in place, suspecting that the command was looking for the old device ID. That's when I found no listing for the commands. With that, I added a new command for the gate, and then I got a response from Echo saying, "I found more than one device with Gate Controller" but I can't see any of them except the last one I created. I deleted that one but I still get the duplicate message. I don't know if it's a bug in the software or if I am doing something wrong. Thus the question. Does that make sense??? Steve When you delete a spoken (an item under Connectvity | Amazon echo) in ISY Portal, you also have to delete the corresponding device in the Alexa app. If you look in the Alexa app, you probably have 2 devices named Gate controller, your old one, and your new one. Also, if I correctly understand what you did, your spokens are all under the sub-account Shop Echo, and the new spoken was created in the main account. To have it work, you must have also linked the skill with your main account. That is not recommended. All your spokens should be in the same account, and the skill linked to that account, which should be "Shop echo" in your case. Otherwise, you will end up with devices in the Alexa app showing as offline. Benoit Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 Benoit, Thanks for the reply. I do see more than one "Gate Controller" in the Alexa app. I can fix that. I didn't realize they were in the Alexa app as well. The app DOES show the commands that still work. The portal does not. To answer your question, I have two sub accounts in my portal login... one "Main Acct" and one "Shop Echo". They have different logins but when logged into the Main Acct, I can see the Shop Echo as well. If I log into only the "Shop Echo" account, I can go to "Connectivity" and see the commands for that echo. If I go to the Main Account, there is a drop down showing [All], [Main Acct] and Shop Echo (brackets included on All and Main Account) ) and I can select Shop Echo and Connectivity shows the relevant commands for that echo. If I go to All or Main Account and go to Connectivity and then Amazon Echo, I get the message that the table has no data. Does that explain it? Steve Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 I see the multiple instances of Gate Controller in the Alexa app but I see no way to delete any of them. Do you know how to delete them in the app? Steve Link to comment
MrBill Posted May 2, 2021 Share Posted May 2, 2021 30 minutes ago, n4bos said: I see the multiple instances of Gate Controller in the Alexa app but I see no way to delete any of them. Do you know how to delete them in the app? Steve In "scenes", click the scene to open to scene details and there is a trashcan in the Upper right (iOS). If that doesn't help try using a computer browser at https://alexa.amazon.com I find it's much easier to delete things there. Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 Hi Bill, Thanks for the idea. I was able to delete the duplicate items by going to the Amazon website. That fixed part of the problem. Now when I use the voice command to "turn on the gate controller", the Echo says, "Gate Controller isn't responding". I still can't see any of my commands on the "Amazon Echo Device List" dropdown on the portal. I suspect I need to be able to delete the old command in the portal and re do it with the new device since the device ID has changed but if I can't see it, I can't delete it. Incidentally, when I added the device that turned out to be a duplicate, THAT device DID appear on the Echo device page. I suppose I could go in and delete ALL my commands and start over but that seems like it shouldn't be necessary since the commands still work, they just aren't visible on the portal. Thanks again! Steve Link to comment
MrBill Posted May 2, 2021 Share Posted May 2, 2021 I'd try deleting the other device in the amazon website, then add the correct device for the gate in the portal, then say "Alexa, discover devices". It's possible the device has already been deleted from the portal. Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 I suspect it's still in the Portal (someplace) because Amazon Echo says it's not responding. I'd just like to understand why NONE of my other commands that still work, aren't visible in the Portal. Steve Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 I added a new spoken command in the portal (as a test) for an existing device. The command was accepted and appeared under the Amazon Device List in the portal just as it should. After that, the command to the Echo turned it on and off just as expected. Then I deleted it from the portal and the Amazon Alexa website and it is gone and no longer works. It appears as if my spoken commands associated with the Main Account are still there and working but not visible in the portal. I THINK I could probably delete all my spoken commands on the Alexa website and redo them in the portal but I'd like to understand why there are not visible. I don't want to have to redo them periodically just to see them and since I can't see them now, I'm not sure deleting them on the Alexa website will in fact, delete them rather than just make the problem worse. Link to comment
n4bos Posted May 2, 2021 Author Share Posted May 2, 2021 Bill, Good idea but if it had been deleted, I don't think I'd get a response saying it was not responding. If I voice command something not there (make something up) it says it can't find the device. Also, If I go to the Alexa app, and pick a device and turn it on or off, the app says, "Waiting for UDI" and then turns on or off the device. I think all indications are that the portal is working as expected except for some reason, all my commands are missing. I wonder if UDI might have an idea? Seems they should have an idea why Amazon will communicate to the portal but the portal does not show the commands. BTW, the Edgerouter continues to perform excellently. I used the VPN remotely last week and it works well as well. Thanks again for the help with that Steve Link to comment
MrBill Posted May 3, 2021 Share Posted May 3, 2021 14 hours ago, n4bos said: I wonder if UDI might have an idea? to get a specific answer you'll need to open a ticket, support@universal-devices.com thing is @bmercier will be the one that has to look, and he was paying attention above but went silent. Link to comment
n4bos Posted May 3, 2021 Author Share Posted May 3, 2021 Thanks Bill. Ticket submitted. Steve Link to comment
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