I downloaded UD mobile set it all up and I can see all the devices and scenes on my ISY.

However, for a light, there is no control that shows up to turn it on/off, adjust the brightness etc.  Is this expected?

I don't have a polygot server running.  Is this a requirement? 

 

 

 

 

Hi @PAstrachan,

Polyglot is not required.  Did you get errors when synchronizing the app?  What is your firmware version?

Firmware version is 5.3.0 - however I was at 4.7 when I tried to install the APP and updated and then the sync worked

No errors when synchronizing after updating the firmware. 

I've included a screenshot from my phone of what I see 

 

  

 

Edited May 19, 20214 yr by PAstrachan

Hi @PAstrachan,

My best guess at this point is the firmware installation did not complete.  If you are comfortable with making a browser request to verify please do the following, if not please open a ticket.  

We need to verify the firmware upgrade installed all files. To do this make the following request in a web browser with <ipAddress> replaced by the IP Address of your ISY.

http://<ipAddress>/rest/profiles/family/1/files

This should result in something like the following. If file names are missing firmware installation was incomplete, please try the installation again.

<profiles>
<profile family="1" id="1">
<files dir="EDITOR">
<file name="I_EDIT.XML"/>
</files>
<files dir="EMAP">
<file name="I_EMAP.XML"/>
</files>
<files dir="LINKDEF">
<file name="I_LDEFS.XML"/>
</files>
<files dir="NLS">
<file name="EN_US.TXT"/>
</files>
<files dir="NODEDEF">
<file name="I_NDEFS.XML"/>
</files>
</profile>
</profiles>

 

This is the result of running the query you stated

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<profiles>

<profile family="1" id="1">

<files dir="NLS"/>

<files dir="EDITOR"/>

<files dir="NODEDEF"/>

<files dir="EMAP"/>

</profile>

</profiles>

 

Hi @PAstrachan,

The Insteon files are missing, so the ISY firmware will need to be reinstalled.

Ok - I tried on the portal but it doesn't let you overwrite with the same version.  I'll see if I can get logged in without the portal.

 

Please do let us know if this resolves the issue.  I'm adding additional information below in the event another user has the same issue.

We recommend firmware updates are only done when on the same network as the ISY and connected locally.  Firmware updates from a remote connection may lead to packet drop during firmware installation, which may cause this issue. 

I did the firmware update locally from the ISY launcher APP on my Mac.  

UD mobile works correctly now and all the files that were previously missing are there now

Thanks for the help