Hello all,

I am in a pickle... It seems as I need to use a ver 4 version of the software so that my locks work properly. But I can only add my secondary controller successfully if I am on version 5. Allow me to explain.

Here is my equipment:
- isy994i with 500 series z-wave card (used at my primary controller)
- 2GIG GC3e Alarm Panel - (used as a secondary controller so that my zwave devices can be seen in Alarm.com)
- Yale B1L deadbolts (from my understanding, they are NOT zwave plus)
- Ecolink door/window sensors

So while the Yale locks have their own "auto relock" -- I wanted to take it a step further and make sure it only auto locks if the door is closed. So I added the door contact and created some programs in my ISY to check if the door is closed and then only then send the command to auto relock. I had this setup a few months ago and working PERFECTLY!

Since it was working, I had made some changes to my system. I replaced my alarm panel with a different GC3e (its the exact same model/version as the prior one). I also updated my ISY to 5.2.0 (it was on one of the version 4 firmware before). This forced me to relearn in all my devices. Once I had my locks learned in and all the relevant items back to the way they were - I ran in to this issue:

When I lock/unlock the door, the status would not update on the device in the ISY. Only after I pressed "query" did the correct status show. This was the case no matter how I changed the lock's state (unlock/lock command from the ISY or manually turning the thumb turn). 
I have done all kinds of research (mostly on this forum) and have come to the conclusion (confirmed via testing/troubleshooting) that it's because my locks are NOT ZWave Plus... and on version 5 on the ISY, it relies on Z-Wave Plus' "Explorer Frames" to update statuses of devices.... and since my locks are not Plus, they are having difficulty with updating their statuses.

So I downgraded my ISY to version 4.9.0... I then learned in my locks, conducted a "Heal Network", and the status was updating VERY quickly... almost as quick as I turned the thumb turn.... So I thought "Problem Solved!!"  I will just keep my ISY on 4.9.0 and everything will be fine.

So now here is the pickle I am in:

For whatever reason, on a version 4 firmware, I can't get my GC3e alarm panel to learn in as a secondary controller. 

When I had version 5.2.0 on the ISY -- I was able to learn in the GC3e as a secondary controller without issue. On the GC3e zwave settings, I would select the option to change it from Primary Controller to Secondary.... I then select "Add device" on the ISY, and poof -- it works perfectly. The ISY adds the GC3e as a device, and on the GC3e it changes to a secondary controller.

HOWEVER - now on version 4 on my ISY - this process fails. It starts to add (event viewer says "retrieving info 2" then says "retrieving info 4" then says "Adding Z-Wave devices stopped" (which I didn't press a thing - so somehow it stops on its own)

On version 5 firmware, it says retrieving info 2, then 4, and I wanna say a couple others... then it finishes its adding process.

 

So here are my questions:

- Any tricks or tips on how I can get my GC3e panel to add on version 4.9.0 without it stopping the add process it's self?
- Is there a way I can install a version 5 firmware, add my GC3e, back it up somehow, then install version 4.9.0 and then restore my GC3e device?
(If so, how do I downgrade successfully from a version 5 to version 4.9.0? Each time I got a blinking red error LED and had to factory reset to get it to work)
- Is there a way (or program) or even another device that I can use on version 5 that will poll for the lock status all the time?

 

I have done tons of resets, power cycles, and the whole 9 yards with both my GC3e and ISY. My GC3e is on the latest firmware. If someone is very familiar with the GC3e/Alarm.com - I DO have access to the back end settings in Alarm.com as well as all the programming on the GC3e (so if there is something on there I can change, I have complete access).


Thanks in advance for your assistance and any tips you may have.

Why not go to ISY v5.3.3?  Zwave things are still very new,  and ISY is developing better Zwave handling every version.

I'm surprised you were able to download to 4.9 with 500 series as it's not supported in that version. Other people who has made that mistake lost all zwave connection. That may be why you're having issues with 4.9 and the 500 series board

Have recently upgraded to 5.3.3.

Zwave issue with the my three Yale YRD120 locks continue to exist exactly as @thecourciere states above.

-No update of status.

-Also lost "control" options in IF statements. Only can monitor status.

This is a real problem. 

Have tons of programs that monitor lock status, controls and users. Controls are out. Have added Queries after each ISY change of lock position, but dont think its going to work as I have it currently.

Disappointing. Is there a fix coming for this? Or is this a limitation that will never be solved>? Thanks