Alexa sees multiple device names

[flsenior]

Following a power outage, Alexa no longer can control my lights because it detects multiple devices with the same name.  I have used the Alexa for several years.  I have made no changes to the device list and have operated without issues.  I used MobiLinc Connect/ISY

I have taken the following steps;

Unplugged modem, unplugged ISY, unplugged Alexa, unplugged WiFi, removed and reloaded the app,  disabled/enabled skill, removed all devices and rediscovered all devices (via desktop, via app, and rediscovered via Alexa).  All of the devices are discovered and listed by Alexa on the app and alexa.amazon.com.  There is no duplication of device names.

 

Some examples of device names that contain common elements are

• Family room ceiling
• Family room table lamp
• Kitchen
• Kitchen table

Again, these are not new device names.  They have been in my list for several years and worked without any issues.

Alexa responds to all other command functions such as time, weather, questions, etc.

 

Any additional suggestions?

[danncas]

I had the same thing. I had to power down everything router Alexa all. Then I had to remove most of the scene only in the portal.  Then put them back in again. It worked for two days and now it’s telling me I have Several with the same name again. Don’t bother calling Amazon. The have no idea what an isy is or the Portal.  They think everyone uses their app to control everything. 

[danncas]

Today I got my answer from A very good tech at Amazon

she to saw the same thing I was looking at. At some point a skill that was used or older version of the optimize skill was disabled. This older version
 was not removed completely. They are working on correcting this. 
If you have an ISY do not use the Alex app to add any devices or scene. Only is the portal to add you already devices and scene.  The Alexa app will show you all your devices and you can use it to turn them on. Do not create groups in the Alexa app. You will stand the chance of getting duplicates. This is for ISY users. Im not sure about Intranet hub users.  So if you are being told by Alexa that you need to rename devices because you have more then one with the same name.  GO to the Alexa app and you will see your doubles.  I hope this help not so easy to explain in writing for me.