This afternoon I received an email from Generac stating that added an Alexa skill for their Generac generator (which I have installed on my property), and was thinking of looking into the possibility of adding a node to PolyISY for it. Went to log in, type my username/password, click login and nothing happens. Have tried on 3 devices all with the same results.

Any ideas as to what is causing this issue.

@ralbright,

Please submit a ticket 

With kind regards,

Michel

For anyone else that is having this issue (now or in the future). Michel solved it with a few commands that he gave me to issue via putty.

In my case the unit was completely responding to commands on putty, but I could not login to the web interface.

Here is how it was fixed:

sudo pkg update && sudo pkg upgrade
cat /usr/local/etc/udx.d/static/update13.sh | sudo bash

This upgraded me to version 13, I was running version 12.

I have a ticket open for a remote friend. this is exactly what I was trying to do, but when I SSH in, i get the user name prompt, but cant type in password.  no keyboard entry accepted on multiple SSH apps   any ideas ?

...Barry

Michel is usually REALLY quick on tickets. That is my best answer.... sorry I couldn't be of more help.