What is up with this?  I have two ISY's on the same portal account and when I tried to login to the portal to add the second ISY, I got this.  Also, unlrealted question, I don't see any place to input the lan ip address but it does have you enter the lan ssid.  Is the purpose of this that UD mobile will search the lan when connected to that ssid?

T

2 hours ago, apostolakisl said:

What is up with this?  I have two ISY's on the same portal account and when I tried to login to the portal to add the second ISY, I got this.  Also, unlrealted question, I don't see any place to input the lan ip address but it does have you enter the lan ssid.  Is the purpose of this that UD mobile will search the lan when connected to that ssid?

 

Hi @apostolakisl,

This error is due to there already being one instance of this portal account entered into the app.  The app supports multiple Portal accounts but each must have a  unique user id. ISY Portal uses oAuth so this unique constraint is in place to prevent multiple authentication requests for the same portal account.

There is no need to login to the Portal Account again to add the second ISY.   See "Adding Another ISY (Existing Portal Users)" here https://wiki.universal-devices.com/index.php?title=UD_Mobile.

Local Connection Settings can be found under Remote Connections in Advanced (Settings-Tab > Systems > Your-System > Advanced). Relationships between SSID and local connections can be set in Local Connection Settings.  This is in case you have multiple ISYs are at different locations and would like to use local connections when at each location. See "Local Connections and Local VPN" at the same wiki link above.

 

34 minutes ago, Javi said:

T

 

Hi @apostolakisl,

This error is due to there already being one instance of this portal account entered into the app.  The app supports multiple Portal accounts but each must have a  unique user id. ISY Portal uses oAuth so this unique constraint is in place to prevent multiple authentication requests for the same portal account.

There is no need to login to the Portal Account again to add the second ISY.   See "Adding Another ISY (Existing Portal Users)" here https://wiki.universal-devices.com/index.php?title=UD_Mobile.

Local Connection Settings can be found under Remote Connections in Advanced (Settings-Tab > Systems > Your-System > Advanced). Relationships between SSID and local connections can be set in Local Connection Settings.  This is in case you have multiple ISYs are at different locations and would like to use local connections when at each location. See "Local Connections and Local VPN" at the same wiki link above.

 

Might see if you can make the error say something like "that portal account already registered" instead of that jargon.