Athlon Posted September 30, 2021 Posted September 30, 2021 My ISY is in Safe Mode. I rebooted it and the PLM a few times. I then installed a new PLM I ordered and received about a year and rebooted the ISY. The ISY still in safe mode. What do I do next?
MrBill Posted September 30, 2021 Posted September 30, 2021 10 minutes ago, Athlon said: My ISY is in Safe Mode. I rebooted it and the PLM a few times. I then installed a new PLM I ordered and received about a year and rebooted the ISY. The ISY still in safe mode. What do I do next? Make sure the PLM has time to start before plugging in the ISY. Also try a different cable between the PLM and Port A. Safe mode means the ISY is not communicating with the PLM.
Brian H Posted September 30, 2021 Posted September 30, 2021 (edited) During boot up. The ISY994i checks to see if a PLM is connected and responding. So a powered up PLM first before the iSY994i. Is the suggested way to go. Edited September 30, 2021 by Brian H
Athlon Posted September 30, 2021 Author Posted September 30, 2021 Thank you for replying so quickly. By the way, we had a very brief power outage yesterday - less than 2 seconds - and that's when my ISY stopped communicating with the PLM. I unplugged both the PLM and the ISY. I first plugged in the PLM (the 'new' one) and waited about 3 or 4 minutes, then I plugged in the ISY. I still get the message about no communication with the PLM on my admin console. How do I know the PLM is fully powered up? The green light comes on immediately. Also - I have not tried a new cable yet - my wife and I are going out shortly - will try that in the AM and report back here. I have to say though that the cable on there has been on there since day one, and the ISY is in a very protected area.
larryllix Posted September 30, 2021 Posted September 30, 2021 26 minutes ago, Athlon said: Thank you for replying so quickly. By the way, we had a very brief power outage yesterday - less than 2 seconds - and that's when my ISY stopped communicating with the PLM. I unplugged both the PLM and the ISY. I first plugged in the PLM (the 'new' one) and waited about 3 or 4 minutes, then I plugged in the ISY. I still get the message about no communication with the PLM on my admin console. How do I know the PLM is fully powered up? The green light comes on immediately. Also - I have not tried a new cable yet - my wife and I are going out shortly - will try that in the AM and report back here. I have to say though that the cable on there has been on there since day one, and the ISY is in a very protected area. The PLM initialises in a second or two.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 13 hours ago, larryllix said: The PLM initialises in a second or two. Thank you. I tried a new cable and still no joy. So, to recap, I've tried two different PLMs (including one that's never been used before) and I'm still in safe mode. What can I test next, if anything? By the way, the ISY finder works and I can log in.
Teken Posted October 1, 2021 Posted October 1, 2021 Thank you. I tried a new cable and still no joy. So, to recap, I've tried two different PLMs (including one that's never been used before) and I'm still in safe mode. What can I test next, if anything? By the way, the ISY finder works and I can log in. Swap out the PSU to the ISY Series Controller in case it took a hit. If that doesn’t change anything could be the Micro SD Card is corrupt.You could replace it and restore the same from a backup. As a hell Merry Pass (Don’t believe this will work) is to complete the PLM Restore on the new 2413S PLM. 1
larryllix Posted October 1, 2021 Posted October 1, 2021 35 minutes ago, Athlon said: Thank you. I tried a new cable and still no joy. So, to recap, I've tried two different PLMs (including one that's never been used before) and I'm still in safe mode. What can I test next, if anything? By the way, the ISY finder works and I can log in. See @Tekenabove. All good ideas and my suggestions also. The SD card is easy to replace as UDI has made it that way.
MrBill Posted October 1, 2021 Posted October 1, 2021 As mentioned it could be the ISY power supply which there are alot of options from the wiki: "You can try any power supply that outputs anywhere between 5 volt and 30 volts,center positive, 2mm barrel connector" After that you might consider opening a ticket, support@universal-devices.com its possible the serial port of the ISY took a hit.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 1 hour ago, Teken said: Swap out the PSU to the ISY Series Controller in case it took a hit. Because of what you said here, I went to the wiki and indeed it says if only the PS blue light is lit, it may be the PS. I'm searching for one now in my spare parts box. Will report back here again...
Teken Posted October 1, 2021 Posted October 1, 2021 This would be the time I’ll reaffirm the importance of having a layered SPD (surge protection) in the home. All of this starts with a direct path to a low resistance (below 25 ohms) earth ground.A SPD would not offer any protection for short cycling and thus a use of a UPS system is important. Of the four electrical voltage faults seen in the home short cycling is easily solved by using a UPS. Ideally one that is a pure sine wave vs PWM.More advanced versions incorporate AVR technology to boost / trim the voltage & frequency if required. It’s important to note one must review the specifications as to when said device will kick in vs not.This is why it’s imperative that as many devices in the home offer wide voltage range and frequency. Anything that says 80~277 VAC operations and 50/60 Hz will easily sustain short blips in line voltage.Keep in mind the most dangerous voltage condition is a voltage sag (under voltage). As many electronics that are either heavily regulated will increase current draw when voltage drops! This is counter to what Ohms law states which only applies to purely linear resistive loads and not reactive or ones that incorporate buck / boost power management.Good luck
Athlon Posted October 1, 2021 Author Posted October 1, 2021 Alternate PS (old 9v Asus wall wart) did not help. Now about to try a new sd card. @Teken - I may ask for a recommendation on a UPS when I get this thing up and running.
Teken Posted October 1, 2021 Posted October 1, 2021 Alternate PS (old 9v Asus wall wart) did not help. Now about to try a new sd card. @Teken - I may ask for a recommendation on a UPS when I get this thing up and running. Just as a FYI to others there are two versions of the ISY Firmware. One ignores the presence of the 2413S PLM and thus will not cry and display a safe mode state.I don’t believe that’s the solution to be honest but wanted to put that out there for more clarity. You could update your controller to see if that simple update offers any benefits.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 I need a little help on how to change my SD card. The one I have is my Raspberry Pi backup - how should I reformat it before I stick it in my ISY?
Athlon Posted October 1, 2021 Author Posted October 1, 2021 3 minutes ago, Teken said: Just as a FYI to others there are two versions of the ISY Firmware. One ignores the presence of the 2413S PLM and thus will not cry and display a safe mode state. I don’t believe that’s the solution to be honest but wanted to put that out there for more clarity. You could update your controller to see if that simple update offers any benefits. I get the little cry about safe mode. I'm not sure what you mean by the 'controller' to be updated.
Teken Posted October 1, 2021 Posted October 1, 2021 I need a little help on how to change my SD card. The one I have is my Raspberry Pi backup - how should I reformat it before I stick it in my ISY?If you have a card reader just connect it to a PC and select format. You can format the card in the ISY via SSH too. Just a reminder the maximum capacity is 32 GB.
Teken Posted October 1, 2021 Posted October 1, 2021 I get the little cry about safe mode. I'm not sure what you mean by the 'controller' to be updated.Go find what ever firmware you’re using on the forum. One link will say without PLM / Z-Wave.That will tell the ISY (controller) to ignore a 2413S PLM connection.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 3 hours ago, Teken said: Go find what ever firmware you’re using on the forum. One link will say without PLM / Z-Wave. That will tell the ISY (controller) to ignore a 2413S PLM connection. I've done that - did a firmware update (5.3.3 to 5.3.3) using the link with this text: "ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM)" When I went back into the admin console I had to dismiss a bunch of dialog boxes - one for nearly each Insteon device I have. As expected, I did not get the little cry about safe mode. All of those Insteon devices have an exclamation mark next to them now. What do I do next? Restore the PLM from the file menu?
Teken Posted October 1, 2021 Posted October 1, 2021 I've done that - did a firmware update (5.3.3 to 5.3.3) using the link with this text: "ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM)" When I went back into the admin console I had to dismiss a bunch of dialog boxes - one for nearly each Insteon device I have. As expected, I did not get the little cry about safe mode. All of those Insteon devices have an exclamation mark next to them now. What do I do next? Restore the PLM from the file menu? Before doing so what does the system indicate as the PLM connection state? Connected and displays the Insteon ID? If you also press on a switch (locally) does the status reflect the same in the AC and vs if you turn on / off via the AC?If you select query (right mouse click) and it turns back to normal you’re good. If it remains red dollars to donuts the PLM restore needs to be done for at least the new 2413S PLM.As you can’t just plug it in and hardware will operate as the PLM isn’t linked correctly to the Insteon hardware / ISY Series Controller.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 (edited) 15 minutes ago, Teken said: Before doing so what does the system indicate as the PLM connection state? Not connected: 0.0.0 0v (From Tools/Diagnostics/PLM Status) Connected and displays the Insteon ID? No? If you also press on a switch (locally) does the status reflect the same in the AC and vs if you turn on / off via the AC? Nothing is showing the status of anything (even after physically using a switch). If you select query (right mouse click) and it turns back to normal you’re good. If it remains red dollars to donuts the PLM restore needs to be done for at least the new 2413S PLM. As you can’t just plug it in and hardware will operate as the PLM isn’t linked correctly to the Insteon hardware / ISY Series Controller. Going to do the restore now on the new one and post my results. Edited October 1, 2021 by Athlon
Techman Posted October 1, 2021 Posted October 1, 2021 24 minutes ago, Athlon said: I've done that - did a firmware update (5.3.3 to 5.3.3) using the link with this text: "ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM)" When I went back into the admin console I had to dismiss a bunch of dialog boxes - one for nearly each Insteon device I have. As expected, I did not get the little cry about safe mode. All of those Insteon devices have an exclamation mark next to them now. What do I do next? Restore the PLM from the file menu? It appears that you installed the incorrect firmware update that doesn't support the PLM. This is the one you need which supports the PLM and which will install 5.3.4. After the update clear your java cache including applications and install a new version of the ISY finder. SY 994i Series including Z-Wave support
Athlon Posted October 1, 2021 Author Posted October 1, 2021 1 minute ago, Techman said: It appears that you installed the incorrect firmware update that doesn't support the PLM. Because Teken suggested I use that one. (About 4 messages above this one.) By the way - the PLM restore did not work.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 I'm certainly no expert here as some of you certainly are, but I'm beginning to suspect I have two bad PLMs (one right out of the box though - purchased this year) or a bad Port A on my ISY. What I don't know how to do is diagnose Port A - if possible. 1
Techman Posted October 1, 2021 Posted October 1, 2021 14 minutes ago, Athlon said: Because Teken suggested I use that one. (About 4 messages above this one.) By the way - the PLM restore did not work. You can't restore a PLM with ISY firmware that doesn't support a PLM. Before you dig yourself deeper in a hole, try installing the firmware I suggested.
Athlon Posted October 1, 2021 Author Posted October 1, 2021 Just now, Techman said: You can't restore a PLM with ISY firmware that doesn't support a PLM. Before you dig yourself deeper in a hole, try installing the firmware I suggested. Will do and report back.
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