EVictory Posted October 24, 2021 Posted October 24, 2021 (edited) My ISY is a ISY 994i/IR Pro running v5.3.1 firmware and UI. My PLM is a 2413S v9E and shows as Connected. About 5 days ago I lost power for a bit. When power came back, I noticed none of my motion programs were working. I tried powering off the ISY and PLM. Then powering on the PLM, waiting a minute, then powering on the ISY. This made no difference. At first I thought it was just effecting my motion sensors (several 2844-222's). The motion sensors do appear to be sending. In one hallway, I have two motion sensors where either sensor will directly turn on the hallway light. By directly I mean I have the motion sensors linked directly to the light for ON activity. Normally, either motion sensor turning on will also trigger a program to turn off the light after a few minutes. Motion does turn on the light but the light never goes off. (My program never gets tripped - I checked.) All of my other rooms with motion sensors, the ISY normally receives the motion ON and triggers a program. None of these motion programs are working. But then noticed it is not limited to just motion sensors but the ISY seems unable to see any insteon device activity. For example, if I manually turn ON a wall switch, the ISY does not see the change and will not trigger any programs tied to that switch. The strange thing is I can query any device and they are updated as expected. My motion sensors are connected to wall power (no batteries). If I query one of them, the ISY is updated. If I manually turn ON a light at the wall switch, the ISY does not see this. If I then query that light switch in the admin console, its status will change. Programs that trigger off of a keypad link button action, never run. However, if I also have a light linked to that button, the light does turn ON with the keypad link button press. The ISY is able to control devices. For example I can turn a light ON/OFF from the admin console and scheduled programs do turn devices ON/OFF. I have set debug level to 'Details' and have used the Event Viewer to monitor traffic. I never see an event coming in from devices. If I manually press a wall switch, nothing is received by the ISY in Event Viewer. Yet if I query a device from the admin console, I do see two way communications in Event Viewer. That is, I see the query be sent and the device respond back. This is very strange. Any ideas? Edited October 24, 2021 by EVictory
Brian H Posted October 24, 2021 Posted October 24, 2021 9E is the firmware in the PLM. It has been in a few hardware revisions now. On the back of the PLM should be a hardware revision label. Along with the Date Code and 6 digit Insteon ID number. The revision number maybe a help. You may want to go into Tools, Diagnostics, Show PLM Link Table. To see if the links are there and about how many of them there are. 1
kclenden Posted October 25, 2021 Posted October 25, 2021 (edited) 11 hours ago, EVictory said: Any ideas? @Brian H's suggestion to check the PLM Links Table makes sense. It sounds like the link table in the PLM has become corrupted. The ISY relies on the PLM to see insteon traffic. The PLM only accepts unsolicited insteon traffic from devices that have a record in its links table. I think you'll probably have to restore the PLM links table with a copy from the ISY. Edited October 25, 2021 by kclenden
larryllix Posted October 25, 2021 Posted October 25, 2021 This sounds like your PLM may be shot. You may want to get a new one on order, and if the existing one comes back, you will have a spare. If not you will be up and running with a bad one you can consider repairing. In the meantime, you could factory reset your PLM, and then do a PLM Restore in the admin console.
Techman Posted October 25, 2021 Posted October 25, 2021 Try doing a restore device on one of the wired devices that's acting up. A restore device will write the link tables stored in the ISY to that device which may correct your problem.
EVictory Posted October 25, 2021 Author Posted October 25, 2021 (edited) Thanks for all of the suggestions. Everyone was on track. I had an extra dimmer module that I added to my ISY. I was then able to fully control it and it DID post its manual activity to the ISY. This confirmed that the issue had to do with the PLM's links table. I did as suggested. I restored factory defaults to the PLM (hold in button while powering up). I then restored the PLM from the ISY. This worked! Smarthome has the 2413S as unavailable and I have read the threads where SH indicates it has been discontinued. I also read that at least two people were able to order PLMs in September before they went unavailable again. I have four PLMs where this one is the newest. All of the others were replaced because of issues. I have an electronics background so I replaced the electrolytic capacitors on two of the older PLMs and also on this newest one on Saturday thinking that was the issue. My older PLMs have not been tried and may or may not work. I also have a 2413U left over from an old Houselink. When taking it apart, I noticed the main board looks the same as with the 2413S's main board. It looks like the only difference is the seral vs the USB daughter board. I read the thread where someone made a USB to serial adapter out of a Raspberry Pi zero. Has anyone tried installing a serial daughter board in a new 2413U? What are you doing about failing PLMs and replacing them? Edited October 26, 2021 by EVictory
MrBill Posted October 25, 2021 Posted October 25, 2021 4 minutes ago, EVictory said: Has anyone tried installing a serial daughter board in a new 2413U? What are you doing about failing PLMs and replacing them? Someone recently reported successfully swapping parts between 2413u and 2413s to bring the 2413s back to life. I don't think there are alot of test cases tho... but it did work for someone. Hopefully smarthome will get more 2413s stock... but there is good news on the horizon, ISY to moving over to the Polisy hardware... it's being Alpha tested now... ISY running on polisy hardware supports either the 2413s or 2413u.
whywork Posted October 25, 2021 Posted October 25, 2021 and polisy supports the usb stick 2448A7 avoid those pesky electrolytic capacitors
Techman Posted October 25, 2021 Posted October 25, 2021 It's an RF only device, most likely no longer sold or supported by Smartlabs. Not sure if the ISY or Polisy would even support it.
xlurkr Posted October 26, 2021 Posted October 26, 2021 Glad you tried! I would have been afraid to. Yet another option for moving forward. I have one of these sitting in a drawer. This plus Polisy on WiFi= one outlet (and it could be a noisy, signal-sucking one), no hardwired network port solution. Probably just what somebody needs. -Tom
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